The girl in the red hair is inept and awful at her job they charged me double for something I did not ask to order double off. The lady threw my bag and was not helpful and did not even give me my receipt. With her attitude she belongs in the unemployment line.
Atmosphere: 1
Food: 2
Service: 1
Stephanie Encarnacion
Kathy was wonderful! She was quick, friendly, and made my visit smooth and enjoyable. Great service!
Atmosphere: 5
Food: 5
Service: 5
John
Best subs!! The hots inside are so good and the ingredients are all sooo fresh!!
Atmosphere: 5
Food: 5
Service: 5
D K5646
I use the app to order from this location 2-3 times per week, over time has generally been a good experience. Recent experience has been disappointing-one order defaulted to another location on the app, didn't realize until I tried to pick up. Last week order wasn't started when I arrived to pickup 20 minutes after scheduled time, today no dressing for the salad or utensils. If this location wasn't so convenient I would stop ordering.
Food: 3
Service: 1
roman
Impossible to find. Upload clear directions to stop wasting peoples' time.
Chelly N
By chance I decided to stop in and grab some food and met this amazing young lady named Mercedes. I was undecided on what to get and she made a recommendation and it was amazing. As a tourist it was lovely running into such a dedicated employee. Next time I visit the city I will definitely stop by again
Atmosphere: 5
Food: 5
Service: 5
Greg Duhachek (The Trusted Voice)
Ok, so I feel like I may get in trouble for letting the general public know that most places to eat in downtown Houston are UNDERGROUND!! Nobody talks about this and being from out of town, it took us a whole day to figure out where everything was. BUT...good luck getting down there! 2 places in the whole downtown to enter from the street. It's wild!!!!
So, anyway, this Potbelly location was great! But only if you can find it! Best of luck.
Atmosphere: 4
Food: 5
Service: 5
Greg D
Ok, so I feel like I may get in trouble for letting the general public know that most places to eat in downtown Houston are UNDERGROUND!! Nobody talks about this and being from out of town, it took us a whole day to figure out where everything was. BUT...good luck getting down there! 2 places in the whole downtown to enter from the street. It's wild!!!!
So, anyway, this Potbelly location was great! But only if you can find it! Best of luck.
Tine Cross
food is good, but they really need to hire more people. Waited 30 minutes for online order :(
Amended review. Customer service rep went above and beyond to make the bad experience right. Great seeing a company who cares about customer service like this.
They are always short staffed. Don’t order online! It will be faster for you to just wait in line. They appear to prioritize people waiting in line over on-line orders.
Armando Guerra
Made my online order with 45 minutes between my desired pick up time. Arrived and the sandwich was not ready. Waited and waited and 20 minutes later if was finally ready. I asked about 10 min in and was told it was now being made...Ok, not the end of the world, no apology for waiting 20 min. Then I finally get back to my office and the sandwich was made incorrectly. Disappointed in the service from this location.
Atmosphere: 4
Food: 1
Service: 1
Jennifer Nix
I pre-ordered my sandwich, and specifically asked for no bacon. Instead of taking off the bacon, they took off the cheese that was supposed to come with the sandwich. In addition, the inside of the sandwich was extremely cold. I don't think they ran it through the toaster at all. Extremely poor service.
Atmosphere: 1
Food: 1
Service: 1
Melannie Millan
Ordered a 16 dollar sandwich with zero toppings. Ordered on Uber eats so this is real disappointing!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian
Semi An
It’s like subway. But you gotta tell them u need sauce. Or they don’t give at all.
The girl in the red hair is inept and awful at her job they charged me double for something I did not ask to order double off. The lady threw my bag and was not helpful and did not even give me my receipt. With her attitude she belongs in the unemployment line.
Atmosphere: 1
Food: 2
Service: 1
Kathy was wonderful! She was quick, friendly, and made my visit smooth and enjoyable. Great service!
Atmosphere: 5
Food: 5
Service: 5
Best subs!! The hots inside are so good and the ingredients are all sooo fresh!!
Atmosphere: 5
Food: 5
Service: 5
I use the app to order from this location 2-3 times per week, over time has generally been a good experience. Recent experience has been disappointing-one order defaulted to another location on the app, didn't realize until I tried to pick up. Last week order wasn't started when I arrived to pickup 20 minutes after scheduled time, today no dressing for the salad or utensils. If this location wasn't so convenient I would stop ordering.
Food: 3
Service: 1
Impossible to find. Upload clear directions to stop wasting peoples' time.
By chance I decided to stop in and grab some food and met this amazing young lady named Mercedes. I was undecided on what to get and she made a recommendation and it was amazing. As a tourist it was lovely running into such a dedicated employee. Next time I visit the city I will definitely stop by again
Atmosphere: 5
Food: 5
Service: 5
Ok, so I feel like I may get in trouble for letting the general public know that most places to eat in downtown Houston are UNDERGROUND!! Nobody talks about this and being from out of town, it took us a whole day to figure out where everything was. BUT...good luck getting down there! 2 places in the whole downtown to enter from the street. It's wild!!!!
So, anyway, this Potbelly location was great! But only if you can find it! Best of luck.
Atmosphere: 4
Food: 5
Service: 5
Ok, so I feel like I may get in trouble for letting the general public know that most places to eat in downtown Houston are UNDERGROUND!! Nobody talks about this and being from out of town, it took us a whole day to figure out where everything was. BUT...good luck getting down there! 2 places in the whole downtown to enter from the street. It's wild!!!!
So, anyway, this Potbelly location was great! But only if you can find it! Best of luck.
food is good, but they really need to hire more people. Waited 30 minutes for online order :(
Amended review. Customer service rep went above and beyond to make the bad experience right. Great seeing a company who cares about customer service like this.
Atmosphere: 5
Food: 5
Service: 5
Hamid was really great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is good, but
They are always short staffed. Don’t order online! It will be faster for you to just wait in line. They appear to prioritize people waiting in line over on-line orders.
Made my online order with 45 minutes between my desired pick up time. Arrived and the sandwich was not ready. Waited and waited and 20 minutes later if was finally ready. I asked about 10 min in and was told it was now being made...Ok, not the end of the world, no apology for waiting 20 min. Then I finally get back to my office and the sandwich was made incorrectly. Disappointed in the service from this location.
Atmosphere: 4
Food: 1
Service: 1
I pre-ordered my sandwich, and specifically asked for no bacon. Instead of taking off the bacon, they took off the cheese that was supposed to come with the sandwich. In addition, the inside of the sandwich was extremely cold. I don't think they ran it through the toaster at all. Extremely poor service.
Atmosphere: 1
Food: 1
Service: 1
Ordered a 16 dollar sandwich with zero toppings. Ordered on Uber eats so this is real disappointing!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian
It’s like subway. But you gotta tell them u need sauce. Or they don’t give at all.
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