Business does not properly honor the khs mustang card. Employee was very sarcastic about not honoring the card as well. Would never go back.
biggestk11
Im giving two stars for the two exceptional employees that helped me last night named Ethan and Evan. They were the only two employees when I came in last night. They were out of several ingredients but helped me order. I had to wait a bit but that’s not the employees fault because as I said there were only two employees in the whole shop. I come to this location often and there has been a drastic decline in service since the beginning of this year.
Eric munscher
I have given this potbelly numerous tries. They either can't hear orders correctly or do not care. I have asked in several occasions several different ways to get all of the toppings on my sandwich. What do I get? A plain and dry sandwich. The bag the sandwich came in this last time saying only Mayo and Mustard, and neither of those were actually on the sandwich.
I will not be going back. To many chances and not once has my order been right.
Nika Townsend
I was on a way to an appointment for my baby and happened to be passing by, in a rush I went through the drive thru, when I went to pay all I had was a couple $100 bills and they said they would be unable to accept my $100 and only if I spent $50 would they be able to take it. I was them turned away after the employee talked with his manger about the situation asking if they could make an acceptation, I left the reatirant with no food and now running late to my appointment while waiting for the situation to be sorted out. Honestly so horrible to turn away a mom with a baby willing to pay for her food just because "we dont usually accept big bills" they could have easily made change( it was close to 2pm) just disappointed will not be going back!!!!!!
Atmosphere: 1
Food: 2
Service: 1
John David
Great service and fantastic sandwiches. One of my go to spots in Kingwood for a good hot sandwich. There soups are good as well.
Atmosphere: 5
Food: 5
Service: 5
Houston
My boyfriend came in to pick up our food, there were 2 people working. One in drive through and one girl making a catering order. Neither acknowledged him at all. He told the girl he was here for a pickup order which he could see in was done and bagged up from where he was standing, the girl says “it will be over there in a minute” and continues working on the catering order instead of just handing him the bag. The drive through boy then later circles around and asks in a weird tone “um can I help you with something ???” He said yes…I’m here to pick up an order, and at that point they took the 5 seconds to hand him the bag that was behind the counter. Also we got 2 chicken bacon sandwiches and neither one had bacon.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Spradlin
10/5/2024 Ordered online for the drive through pickup. When I came to pick up, there were two people that I could see through the window, neither of them acknowledged me so I waited for a couple mins and still neither of them acknowledges me so I tooted my horn. The girl comes over opens the window with an attitude, doesn’t say a word just stares at me like how dare you go through the drive through at 7:45pm , so I tell her my name and that I have an online order she turns around and grabs my order and again without a single word hands it to me and closes the window.. ok.. rude but whatever.. so I get home and go to eat my meatball sandwich and realize it’s dry.., I ordered it the way out came in the menu but there was literally a drop of sauce and no cheese… wasted money, wasted gas, ruined dinner.
Food: 1
Service: 1
Luna Dillewyn
I got home after getting my sandwich, abt 10 minutes after it had come out of the oven, and I bit into it. It was cold. Potbelly sandwiches are meant to come toasted. This was supposed to be a "makeup" sandwich for the one I came in the other day and they forgot the mushrooms when I had paid for mushrooms, so I started calling. Called 7 times, only reason I had to call over and over was because the phone would time out the call at the restaurant. Didn't pick up once. Fine, maybe they’re busy, I’ll go up there and get this resolved. I go to the store with the half of the sandwich I didn't bite into because of sanitation concerns on my end. And I ask for the manager bc the employees aren't at fault if they just weren't trained properly. I hold it up in a ziplock bag, and go "I was here at 1:24, that was when I paid for my food, and I got home at 1:30. I bit into my sandwich and it was cold. Please fix it." The manager (her name is either Mikayla or Madison, she’s part of a twin pair that worked there when I was employed there) goes "well... we can remake half of it.." not even an apology. A proper apology with maybe an explanation (busy, possible new hires, etc) would've helped more than getting a replacement sandwich. So I drive home and get the other half of the sandwich. By the time I got back to the store, I have now wasted over an hour of my time trying to fix THEIR mistake because they should've done it right the first time. The manager's response was what really peeved me. Because she wasn't even on the line when I came in the first time. She was in the BACK, where one of the two phones are. And while I was waiting for my replacement, another customer came up to complain that they were given two avo turkeys instead of one chicken club and one avo turkey. At this point I'm considering calling corporate because when I worked at this exact store with this exact manager, she caused the same problems with her attitude. And I've seen her "keke"ing and then giving me side eye. I paid $21.62 and this is the treatment I get. I’m just angry atp
Atmosphere: 3
Food: 2
Service: 1
Stephanie Campuzano
Food was really great. The wait was long though and staff needs to be retrained on customer service, especially the girl with the red hair she was really rude when I asked her to print out the receipt and turns out she charged me for an extra sub. Food alone would be the reason I come back but that’s if I’m comfortable.
Went through the drive thru at 830 pm on a Friday evening. Drive thru not busy, lobby not busy - ordered 1 sandwich. I probably should have checked it before I left the drive thru window because I was never asked what toppings I wanted - as I have always been asked at every Potbelly I have ever been to. I told them anyway. The sandwich type and all toppings were wrong and it took a really long time to get the sandwich. Chick with the nose ring and/or the dude making the sandwich were completely incompetent.
Food: 1
Service: 1
A Whitley
Went through the drive thru at 830 pm on a Friday evening. Drive thru not busy, lobby not busy - ordered 1 sandwich. I probably should have checked it before I left the drive thru window because I was never asked what toppings I wanted - as I have always been asked at every Potbelly I have ever been to. I told them anyway. The sandwich type and all toppings were wrong and it took a really long time to get the sandwich. Chick with the nose ring and/or the dude making the sandwich were completely incompetent.
Food: 1
Service: 1
Gina DeHoyos
My first time visiting Pot Belly. I ordered the chicken salad sandwich. It was very disappointing. It had no flavor. The portion size was very small. Felt like I was eating mainly bread. The service was okay. Mami wasn’t impressed.
Atmosphere: 3
Food: 1
Service: 3
Patricia DeLaCruz
I have been going to memorial Hermann for two days going through treatments. My aunt and I came in this young lady by the name of Loren greeted us yesterday and she had numerous window customers although she was busy she apologized that they were short staffed but she was right with us. They took care of us with the same enthusiasm she gave her drive thru customers. The sandwiches were delicious made to order will helpful with my aunt that has dementia and she was fantastic! Today we came in again. The food is good made to order. They had a ful staff and Loren greeted us again. Food and atmosphere was nice and the staff and manager really helpful thanks for making us feel welcomed. And although I don’t live in town when I come to the doctor I will stop by and say hello. Thanks again for a job well done. See you soon! Thanks GuysSincerely,A happy customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cup of Soup, Soup, Chicken Pot Pie Soup, Salad, Smoked Ham, Turkey Club
Rita Barraza
Sadly, Potbelly has failed to mantain the quantity/quality ratio. Fron brown avocado to almost not meat and not so fresh lettuce. No value fir my money. Not coming back!
Business does not properly honor the khs mustang card. Employee was very sarcastic about not honoring the card as well. Would never go back.
Im giving two stars for the two exceptional employees that helped me last night named Ethan and Evan. They were the only two employees when I came in last night. They were out of several ingredients but helped me order. I had to wait a bit but that’s not the employees fault because as I said there were only two employees in the whole shop. I come to this location often and there has been a drastic decline in service since the beginning of this year.
I have given this potbelly numerous tries. They either can't hear orders correctly or do not care. I have asked in several occasions several different ways to get all of the toppings on my sandwich. What do I get? A plain and dry sandwich. The bag the sandwich came in this last time saying only Mayo and Mustard, and neither of those were actually on the sandwich.
I will not be going back. To many chances and not once has my order been right.
I was on a way to an appointment for my baby and happened to be passing by, in a rush I went through the drive thru, when I went to pay all I had was a couple $100 bills and they said they would be unable to accept my $100 and only if I spent $50 would they be able to take it. I was them turned away after the employee talked with his manger about the situation asking if they could make an acceptation, I left the reatirant with no food and now running late to my appointment while waiting for the situation to be sorted out. Honestly so horrible to turn away a mom with a baby willing to pay for her food just because "we dont usually accept big bills" they could have easily made change( it was close to 2pm) just disappointed will not be going back!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Great service and fantastic sandwiches. One of my go to spots in Kingwood for a good hot sandwich. There soups are good as well.
Atmosphere: 5
Food: 5
Service: 5
My boyfriend came in to pick up our food, there were 2 people working. One in drive through and one girl making a catering order. Neither acknowledged him at all. He told the girl he was here for a pickup order which he could see in was done and bagged up from where he was standing, the girl says “it will be over there in a minute” and continues working on the catering order instead of just handing him the bag. The drive through boy then later circles around and asks in a weird tone “um can I help you with something ???” He said yes…I’m here to pick up an order, and at that point they took the 5 seconds to hand him the bag that was behind the counter. Also we got 2 chicken bacon sandwiches and neither one had bacon.
Atmosphere: 1
Food: 2
Service: 1
10/5/2024 Ordered online for the drive through pickup. When I came to pick up, there were two people that I could see through the window, neither of them acknowledged me so I waited for a couple mins and still neither of them acknowledges me so I tooted my horn. The girl comes over opens the window with an attitude, doesn’t say a word just stares at me like how dare you go through the drive through at 7:45pm , so I tell her my name and that I have an online order she turns around and grabs my order and again without a single word hands it to me and closes the window.. ok.. rude but whatever.. so I get home and go to eat my meatball sandwich and realize it’s dry.., I ordered it the way out came in the menu but there was literally a drop of sauce and no cheese… wasted money, wasted gas, ruined dinner.
Food: 1
Service: 1
I got home after getting my sandwich, abt 10 minutes after it had come out of the oven, and I bit into it. It was cold. Potbelly sandwiches are meant to come toasted. This was supposed to be a "makeup" sandwich for the one I came in the other day and they forgot the mushrooms when I had paid for mushrooms, so I started calling. Called 7 times, only reason I had to call over and over was because the phone would time out the call at the restaurant. Didn't pick up once. Fine, maybe they’re busy, I’ll go up there and get this resolved. I go to the store with the half of the sandwich I didn't bite into because of sanitation concerns on my end. And I ask for the manager bc the employees aren't at fault if they just weren't trained properly. I hold it up in a ziplock bag, and go "I was here at 1:24, that was when I paid for my food, and I got home at 1:30. I bit into my sandwich and it was cold. Please fix it." The manager (her name is either Mikayla or Madison, she’s part of a twin pair that worked there when I was employed there) goes "well... we can remake half of it.." not even an apology. A proper apology with maybe an explanation (busy, possible new hires, etc) would've helped more than getting a replacement sandwich. So I drive home and get the other half of the sandwich. By the time I got back to the store, I have now wasted over an hour of my time trying to fix THEIR mistake because they should've done it right the first time. The manager's response was what really peeved me. Because she wasn't even on the line when I came in the first time. She was in the BACK, where one of the two phones are. And while I was waiting for my replacement, another customer came up to complain that they were given two avo turkeys instead of one chicken club and one avo turkey. At this point I'm considering calling corporate because when I worked at this exact store with this exact manager, she caused the same problems with her attitude. And I've seen her "keke"ing and then giving me side eye. I paid $21.62 and this is the treatment I get. I’m just angry atp
Atmosphere: 3
Food: 2
Service: 1
Food was really great. The wait was long though and staff needs to be retrained on customer service, especially the girl with the red hair she was really rude when I asked her to print out the receipt and turns out she charged me for an extra sub. Food alone would be the reason I come back but that’s if I’m comfortable.
Atmosphere: 5
Food: 5
Service: 1
Hate coming here. Staff ignores you.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Went through the drive thru at 830 pm on a Friday evening. Drive thru not busy, lobby not busy - ordered 1 sandwich. I probably should have checked it before I left the drive thru window because I was never asked what toppings I wanted - as I have always been asked at every Potbelly I have ever been to. I told them anyway. The sandwich type and all toppings were wrong and it took a really long time to get the sandwich. Chick with the nose ring and/or the dude making the sandwich were completely incompetent.
Food: 1
Service: 1
Went through the drive thru at 830 pm on a Friday evening. Drive thru not busy, lobby not busy - ordered 1 sandwich. I probably should have checked it before I left the drive thru window because I was never asked what toppings I wanted - as I have always been asked at every Potbelly I have ever been to. I told them anyway. The sandwich type and all toppings were wrong and it took a really long time to get the sandwich. Chick with the nose ring and/or the dude making the sandwich were completely incompetent.
Food: 1
Service: 1
My first time visiting Pot Belly. I ordered the chicken salad sandwich. It was very disappointing. It had no flavor. The portion size was very small. Felt like I was eating mainly bread. The service was okay. Mami wasn’t impressed.
Atmosphere: 3
Food: 1
Service: 3
I have been going to memorial Hermann for two days going through treatments. My aunt and I came in this young lady by the name of Loren greeted us yesterday and she had numerous window customers although she was busy she apologized that they were short staffed but she was right with us. They took care of us with the same enthusiasm she gave her drive thru customers. The sandwiches were delicious made to order will helpful with my aunt that has dementia and she was fantastic! Today we came in again. The food is good made to order. They had a ful staff and Loren greeted us again. Food and atmosphere was nice and the staff and manager really helpful thanks for making us feel welcomed. And although I don’t live in town when I come to the doctor I will stop by and say hello. Thanks again for a job well done. See you soon! Thanks GuysSincerely,A happy customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cup of Soup, Soup, Chicken Pot Pie Soup, Salad, Smoked Ham, Turkey Club
Sadly, Potbelly has failed to mantain the quantity/quality ratio. Fron brown avocado to almost not meat and not so fresh lettuce. No value fir my money. Not coming back!
Atmosphere: 2
Food: 2
Service: 1
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