I’ve been going to this Potbelly’s the last few years and they’ve been pretty consistent with their quality of food and ingredients. Recently, I’ve noticed a change in the atmosphere over the last few months. Jalen and Marquise provide great customer service and keep up a positive attitude no matter how many customers are in line or dining in.
Rachel Schiesser
Very kind people and clean restaurant and bathrooms. Kids loved the cookies. Thank you
Joel Tovar
Wife and I stopped by. Tried to order. No one greeted us. No one acknowledged us. Music was ridiculous loud. Waited almost 10 mins. Walked out and went to Chipotle on the same plaza. Where we were able to have customer service and a meal. Never returning to Potbelly.
leslie french
Marquice was so sweet, great customer service and welcoming!
Chris C
I had a fantastic experience at Potbelly, thanks to Valerie! She is an outstanding manager who goes above and beyond to ensure customers are taken care of. Her friendly and welcoming attitude creates a great atmosphere, and she clearly leads her team with efficiency and care. The service was quick, the food was fresh, and Valerie made sure everything was just right. It’s always great to see a manager who genuinely cares about their customers and staff. I’ll definitely be back!
Dauntless Progression
False advertisement! My gf downloaded the app and tried to buy a kids meal combo to satisfy the requirement to receive the free sandwich and they did not allow her to! Then she bought the kids meal with the water bottle supposedly included because it’s in the picture and was told to get tap water out the broken soda water machine. Wow! Every other company app I’ve ever downloaded such as McDonalds etc they honor everything no ifs ands or buts about it! If you can’t honor what you got posted on your website I won’t spend a dime! She spent close to 30.00 bucks when I would have just walked out smdh
Diane Richer
Excellent sandwich (BLTA) and soup (loaded baked potato).
Scott Bishop
Put in order online 40.minutws ago and it's not moved to in progress status yet. Tried calling and didn't even get voicemail. It just hung up on me.
Service: 1
Recommended dishes: Sandwich
Jesse “Jarimiah” James
Attempted to order but the customer service was so bad I told them I wasn't interested before they got any further. The staff lacked professionalism and offered poor customer service.
Very long wait time, staff was dismissive. Another man next to me had a to go order waited at least 10 minutes when his bag was sitting right behind staff but his name was never called to get it. I ordered a milkshake when it was my turn to order, it was called out and staff made no effort to make it ahead of time. I waited 10 minutes for sandwich to be made with toppings to get to cash register and still no one had started milkshake. Why call out at order to make it when nobody cares to make it ahead of time? Especially in downtown Houston where people are busy and only have a little time for lunch break this location is a poor choice.
Service: 1
Ana May Jones
Avocado turkey??? I see no avocado in here
Food: 1
Rachael Davis
I went to this location today for lunch due to a recommendation from a colleague. From the host,to the beginning on the prep line,everyone was friendly. Feels good to be greeted with a smile. Jalen was the host. He was very helpful as he not only advised me of the survey on the receipt,but he suggested the S’mores cookie which was so delicious!! Too bad the won’t be back until next year. I had the $7.99 combo. Good to know you can eat healthy for a reasonable price. And they have Zapp’s chips!! I will definitely patronize again in the near future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Peppers, Sandwich
YanStro
I felt very uncomfortable being here, there were 3 ppl (1 boy, 2 girls) working around 1:45pm on 8/18/24, I felt like such a bother just needing to order my food. The atmosphere was miserable. The food itself was good, except the potato soup. I would not recommend this place to anyone, go to another location!
Atmosphere: 1
Food: 1
Service: 1
Sonia Talamantes
I am door dashing and we had 2 orders for pai Saigon and potbelly so I told my daughter to go to Saigon because we were at this place when I got the dash so I had to use the restroom really bad and ask for the key and a black women tod me only for customers and I told her we were door dashing and she said when I pick up I can use it and I said really and she said yes. Rude really can't even accommodate door dashers when we are making money for both door dash and potbelly. I would suggest you order your food somewhere else we are trying to get the food fast to deliver fast and keep customers happy so wherever we stop they should accommodate us. This is very poor service. N that's because we park right outside to get dashes because it's a hot spot and when we are there waiting we always buy sandwiches and their strawberry malt. Won't be doing that nomore NO MORE BUISNESS FROM ME!!!!!!!!
Sandwiches are good shakes were worth it
I’ve been going to this Potbelly’s the last few years and they’ve been pretty consistent with their quality of food and ingredients. Recently, I’ve noticed a change in the atmosphere over the last few months. Jalen and Marquise provide great customer service and keep up a positive attitude no matter how many customers are in line or dining in.
Very kind people and clean restaurant and bathrooms. Kids loved the cookies. Thank you
Wife and I stopped by. Tried to order. No one greeted us. No one acknowledged us. Music was ridiculous loud. Waited almost 10 mins. Walked out and went to Chipotle on the same plaza. Where we were able to have customer service and a meal. Never returning to Potbelly.
Marquice was so sweet, great customer service and welcoming!
I had a fantastic experience at Potbelly, thanks to Valerie! She is an outstanding manager who goes above and beyond to ensure customers are taken care of. Her friendly and welcoming attitude creates a great atmosphere, and she clearly leads her team with efficiency and care. The service was quick, the food was fresh, and Valerie made sure everything was just right. It’s always great to see a manager who genuinely cares about their customers and staff. I’ll definitely be back!
False advertisement! My gf downloaded the app and tried to buy a kids meal combo to satisfy the requirement to receive the free sandwich and they did not allow her to! Then she bought the kids meal with the water bottle supposedly included because it’s in the picture and was told to get tap water out the broken soda water machine. Wow! Every other company app I’ve ever downloaded such as McDonalds etc they honor everything no ifs ands or buts about it! If you can’t honor what you got posted on your website I won’t spend a dime! She spent close to 30.00 bucks when I would have just walked out smdh
Excellent sandwich (BLTA) and soup (loaded baked potato).
Put in order online 40.minutws ago and it's not moved to in progress status yet. Tried calling and didn't even get voicemail. It just hung up on me.
Service: 1
Recommended dishes: Sandwich
Attempted to order but the customer service was so bad I told them I wasn't interested before they got any further. The staff lacked professionalism and offered poor customer service.
Atmosphere: 3
Service: 2
Restaurantji Recommends
Very long wait time, staff was dismissive. Another man next to me had a to go order waited at least 10 minutes when his bag was sitting right behind staff but his name was never called to get it. I ordered a milkshake when it was my turn to order, it was called out and staff made no effort to make it ahead of time. I waited 10 minutes for sandwich to be made with toppings to get to cash register and still no one had started milkshake. Why call out at order to make it when nobody cares to make it ahead of time? Especially in downtown Houston where people are busy and only have a little time for lunch break this location is a poor choice.
Service: 1
Avocado turkey??? I see no avocado in here
Food: 1
I went to this location today for lunch due to a recommendation from a colleague. From the host,to the beginning on the prep line,everyone was friendly. Feels good to be greeted with a smile. Jalen was the host. He was very helpful as he not only advised me of the survey on the receipt,but he suggested the S’mores cookie which was so delicious!! Too bad the won’t be back until next year. I had the $7.99 combo. Good to know you can eat healthy for a reasonable price. And they have Zapp’s chips!! I will definitely patronize again in the near future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Peppers, Sandwich
I felt very uncomfortable being here, there were 3 ppl (1 boy, 2 girls) working around 1:45pm on 8/18/24, I felt like such a bother just needing to order my food. The atmosphere was miserable. The food itself was good, except the potato soup. I would not recommend this place to anyone, go to another location!
Atmosphere: 1
Food: 1
Service: 1
I am door dashing and we had 2 orders for pai Saigon and potbelly so I told my daughter to go to Saigon because we were at this place when I got the dash so I had to use the restroom really bad and ask for the key and a black women tod me only for customers and I told her we were door dashing and she said when I pick up I can use it and I said really and she said yes. Rude really can't even accommodate door dashers when we are making money for both door dash and potbelly. I would suggest you order your food somewhere else we are trying to get the food fast to deliver fast and keep customers happy so wherever we stop they should accommodate us. This is very poor service. N that's because we park right outside to get dashes because it's a hot spot and when we are there waiting we always buy sandwiches and their strawberry malt. Won't be doing that nomore NO MORE BUISNESS FROM ME!!!!!!!!
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