Rising Roll Gourmet Cafe'

I ate the most delicious Turkey Sandwich on a croissant, that i have every had. Absolutely delightful! Many other items on the menu as well. Customer service was awesome as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup

During a visit to Rising Roll Gourmet Cafe at 12140 Greenspoint Dr, Houston, TX 77060, my wife and I encountered a situation that was both disappointing and frustrating. I initially spoke with a gentleman behind the counter, who appeared to be from India, and clearly stated that I wanted the "Pick 2" option for my wife. I specifically asked if the veggie sandwich could be included in this deal. He confirmed that it was possible, so I proceeded to order the veggie sandwich and the tomato basil soup for my wife. After ordering for my wife, I ordered a grain bowl for myself from the same guy and then headed to the counter to pay. The lady at the kiosk, who also seemed to be of Indian descent, didn't know what I had ordered, so I repeated it for her. She didn’t raise any issues at that time, and everything seemed fine until the food was brought out. At this point, she informed me that the veggie sandwich was not included in the "Pick 2" option. When I pointed out that the man who took my order never mentioned this restriction, her response was not only dismissive but also accusatory. Instead of acknowledging the possibility of a mistake, she insisted that there was no way the man could have made an error, even going as far as to imply that I was lying. This blatant refusal to admit a potential oversight, coupled with the man's apparent retreat to avoid addressing the issue, made the entire experience not just unpleasant but also offensive.
It’s important to note that this wasn’t about the additional cost, which we would have gladly paid, had there been any indication of professionalism or courtesy. However, the rudeness and outright denial of what had clearly happened left us with no choice but to ask for a refund and leave. We also made it clear that they had lost customers that day, not because of a pricing issue, but because of the way we were treated. In any good business model, customer satisfaction should come first. Allowing the veggie sandwich as part of the "Pick 2" on this occasion would have been a simple gesture of goodwill and a way to ensure repeat business. Instead, their approach was to deny, deflect, and dismiss, which is a sure way to drive customers away. A little humility and a willingness to make things right can go a long way, but unfortunately, that’s not what we found here. Moreover, this encounter had a profound impact on my wife, who suffers from PTSD. The stressful and confrontational nature of the interaction exacerbated her condition, causing emotional distress. The lack of empathy and the dismissive attitude of the staff not only failed to resolve the situation but also contributed to her heightened anxiety. This experience was more than just a poor customer service incident; it was a distressing episode that negatively affected her well-being. Despite all of this, as we were leaving, the lady had the audacity to tell us to "have a nice day." It felt like being punched in the face and then told you're loved. The irony was not lost on us, and it only added to the frustration of an already unpleasant experience.

Atmosphere: 1

Food: 3

Service: 1

Delicious ?

Atmosphere: 5

Food: 5

Service: 5

Went in to dineDecided to take TogoNo customer serviceOrdered one mocha latte and white chocolate latteThis ain’t gourmetThey added chocolate chips in hot drip coffee and crushed ice in a plastic cupI had to have the cold coffee like a slushieOrdered a tandoori chicken sandwich in a naanI have no idea what they gave meVery disappointedWaste of money

Atmosphere: 2

Food: 1

Service: 1

They make a really good Cuban

Atmosphere: 3

Food: 4

Service: 5

So I visited today trying something new ordered steak sandwich. There was a side sauce given. Didn’t like the taste of sauce so I asked if there something different, one of employee offered two other options. So interrupts the person on cash register ( assuming owner or manager). Anyway she explained I could not have any thing different because the sauce was offered as promo. I may would accept that if her delivery was more customer friendly. And the employee already offered to give to me. Plus the sandwich was bland without any choice. Needless to say I won’t be back and all my coworkers to not patronize. She is rude and need to obtain better customer service skills. Totally dissatisfied with service and nasty steak sandwich, meat does like taste meat!

Atmosphere: 1

Food: 1

Service: 1

There is a lady that works here who I think is either the owner or manager that needs to learn some respect and basic decency towards others. Looking at other reviews it seems I'm not the first to encounter her. Her attitude was atrocious.

Love ?✨?

Vegetarian options: Great ?

Parking: Great ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Have Rising Roll Cater Your Next Event

Good lunch wrap fast

Atmosphere: 4

Food: 4

Service: 4

Always fresh and good

This place popped up on my search for restaurants in the area. I order a Durango chix sandwich. It had delicious marinated chixbreast,guac, bacn,let,tomato. I didn't care much for the Fench Boulle, but the overall sandwich and freshness of the ingredients were top notch.

Atmosphere: 4

Food: 4

Service: 4

This is a nice lunch counter. There are ample menu choices for sandwiches, salads, grain bowls and a couple of choices for soup of the day. Service is quick and the people are friendly. I had a veggie sandwich with Hummus and a tomato soup. It tasted great, especially the warm soup. Parking is ample and everything was clean. I highly recommend this place.

Atmosphere: 4

Food: 5

Service: 5

I ordered the grain bowl and everything was horrible. The avocado was black, tomatoes were stale, the rice was hard, and everything looked like it had been sitting there for a while. I was expecting a Chipotle kind of bowl with fresh and crisp vegetables but the bowl was yuck. Way too overpriced for a disgusting meal. I paid over $10 for garbage. I could have used that $10 at Churchs for some hot fried chicken, or McDonalds Big Mac meal. No wonder these fast food places are always full. These other restaurants and cafes are way overpriced and the food is disgusting. Never again.

Prompt friendly service. Food was not bad. Prices were high for the portion size. Coffee was just ok.

Prompt friendly service. Food was not bad. Prices were high for the portion size. Coffee was just ok.