They closed 15 minutes before 9. Drove out to see them close
OJ Kim
Fast healthy food! I love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
William E
The staff forgot part of my order. The lady on the register was on her cell phone and rude. They packed my box with mostly vegetables and very little meat. It wasn't worth it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Teriyaki
Thomas Nhat Nguyen
I used to love this place and constantly I have been coming here for 3 years (36 months) since I moved to Houston last 3 years. However, every time I came here, I felt rushed and disrespected a lot. Today, November 6, 2023, I bought a chicken and shrimp with steamed rice and veggies and waited quite long. The long who came after me bought the same chicken and shrimp and his box has a lot of vegetables, chicken and more shrimps than me while my box has no broccoli barely any vegetable and a little chicken. The communication of the Asian guy at the cashier (assuming he’s the boss who takes the payment) was rough and lacks of considerate smoothness in his customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Armando Villagomez
Although they’re service is great. They have messed up by removing the previous hot sauce they used before to the current one. Willowbrook still uses the old one. If the owner is reading this trust me, bring it back.
The old man running the place was very rude. Not very helpful, felt like I was being interrogated without getting a chance to order anything.
Service: 2
Mister D.
If i could give this place zero stars i would. They have the nastiest meanest manager ive EVER SEEN. there was a hair in my food TWO times in a row and when i took the food back the manager agressively denied the hair was any of theirs and he began to cause a scene i front of other customers as I remained respectful and professional. Once he was finished he told the cashier to give me a refund and ordered me to "JUST NOT EAT THERE." So please pay attention to the cooks and if they are wearing hair nets and gloves, Because they will drop hair in your food and make it seem like its your fault. Location: MEMORIAL MALL
Albert Hale Jr.
I enjoy coming here, however I am concerned about their practices to prevent cross contamination of chicken and shrimp when the chefs are cooking. I am allergic to shrimp and on multiple occasions, I’ve found a shrimp in my chicken teriyaki and I can’t finish the plate. I hope this is something management has thought about and if not, I hope this is an eye opener and they do put practices in place.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Teriyaki
Kevin Nguyen
although the service was nice and the food was pretty tasty, i ended up getting very nasty food poisoning from this place. i'd love to come again but i can't - could simply be too unsanitaryedit: now have ibs, hope this place goes out of business
I ordered vegetable noodles and a side of 2 vegetable spring roll. The spring rolls were uncooked inside and the vegetable noodles horribly prepared. They served it very sloppy and very bland.
Food: 1
Meet tha Cooperz
A Genuine Taste of Japan: Sarku Japan's Chicken Steak and Shrimp Teriyaki ShineSarku Japan is a hidden gem that brings authentic Japanese flavors to life. Their standout dishes include the mouthwatering Chicken Steak and succulent Shrimp Teriyaki. With each bite, the exquisite flavors transport you to Japan. If you're seeking genuine Japanese cuisine, Sarku Japan is a must-visit destination where these delightful dishes await.
Atmosphere: 5
Food: 4
Service: 5
Honey Rodriguez
Workers there are not professional, very rude, making fun of customers for simply asking for teriyaki sauce.
Spring Arcuri
I do not recommend this establishment in the mall as I go to others and I’ve never been served as to this way, I bought two chicken teriyaki’s one with fried rice, one with combination and then one combination chicken teriyaki with shrimp with lo mein double meat on two of them I am happy and smiling up until I am seeing that the lo mein they serve for two of the platters, the amount that you usually get for one they literally split it for two of them and then the vegetables it supposed to go on top on all three platters, had nothing but lettuce one had a piece of broccoli and the other two had no veggies so basically I got served half my lo mein and no veggies but yet I paid almost $50. I will never go to this establishment again they are too greedy with their foodVegetarian options: It’s not about the vegetable options but when you get veggies, you’re supposed to get some kind of veggies with it all they gave me was a little bit of the lettuce
My mother and I went to eat some Awesome PHO today, and we are very happy and comfortable with the service and the attitude of the workers. We have become regular customers due to the Wonderful food and the workers. I'd recommend this place for healthy eating soup menus as well.
Family and I got food poisoning, do not eat here!
Food: 1
They closed 15 minutes before 9. Drove out to see them close
Fast healthy food! I love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki
The staff forgot part of my order. The lady on the register was on her cell phone and rude. They packed my box with mostly vegetables and very little meat. It wasn't worth it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Teriyaki
I used to love this place and constantly I have been coming here for 3 years (36 months) since I moved to Houston last 3 years. However, every time I came here, I felt rushed and disrespected a lot. Today, November 6, 2023, I bought a chicken and shrimp with steamed rice and veggies and waited quite long. The long who came after me bought the same chicken and shrimp and his box has a lot of vegetables, chicken and more shrimps than me while my box has no broccoli barely any vegetable and a little chicken. The communication of the Asian guy at the cashier (assuming he’s the boss who takes the payment) was rough and lacks of considerate smoothness in his customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Although they’re service is great. They have messed up by removing the previous hot sauce they used before to the current one. Willowbrook still uses the old one. If the owner is reading this trust me, bring it back.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chicken Teriyaki, Shrimp Teriyaki
The old man running the place was very rude. Not very helpful, felt like I was being interrogated without getting a chance to order anything.
Service: 2
If i could give this place zero stars i would. They have the nastiest meanest manager ive EVER SEEN. there was a hair in my food TWO times in a row and when i took the food back the manager agressively denied the hair was any of theirs and he began to cause a scene i front of other customers as I remained respectful and professional. Once he was finished he told the cashier to give me a refund and ordered me to "JUST NOT EAT THERE." So please pay attention to the cooks and if they are wearing hair nets and gloves, Because they will drop hair in your food and make it seem like its your fault. Location: MEMORIAL MALL
I enjoy coming here, however I am concerned about their practices to prevent cross contamination of chicken and shrimp when the chefs are cooking. I am allergic to shrimp and on multiple occasions, I’ve found a shrimp in my chicken teriyaki and I can’t finish the plate. I hope this is something management has thought about and if not, I hope this is an eye opener and they do put practices in place.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Teriyaki
although the service was nice and the food was pretty tasty, i ended up getting very nasty food poisoning from this place. i'd love to come again but i can't - could simply be too unsanitaryedit: now have ibs, hope this place goes out of business
Restaurantji Recommends
I ordered vegetable noodles and a side of 2 vegetable spring roll. The spring rolls were uncooked inside and the vegetable noodles horribly prepared. They served it very sloppy and very bland.
Food: 1
A Genuine Taste of Japan: Sarku Japan's Chicken Steak and Shrimp Teriyaki ShineSarku Japan is a hidden gem that brings authentic Japanese flavors to life. Their standout dishes include the mouthwatering Chicken Steak and succulent Shrimp Teriyaki. With each bite, the exquisite flavors transport you to Japan. If you're seeking genuine Japanese cuisine, Sarku Japan is a must-visit destination where these delightful dishes await.
Atmosphere: 5
Food: 4
Service: 5
Workers there are not professional, very rude, making fun of customers for simply asking for teriyaki sauce.
I do not recommend this establishment in the mall as I go to others and I’ve never been served as to this way, I bought two chicken teriyaki’s one with fried rice, one with combination and then one combination chicken teriyaki with shrimp with lo mein double meat on two of them I am happy and smiling up until I am seeing that the lo mein they serve for two of the platters, the amount that you usually get for one they literally split it for two of them and then the vegetables it supposed to go on top on all three platters, had nothing but lettuce one had a piece of broccoli and the other two had no veggies so basically I got served half my lo mein and no veggies but yet I paid almost $50. I will never go to this establishment again they are too greedy with their foodVegetarian options: It’s not about the vegetable options but when you get veggies, you’re supposed to get some kind of veggies with it all they gave me was a little bit of the lettuce
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Teriyaki, Shrimp Teriyaki
My mother and I went to eat some Awesome PHO today, and we are very happy and comfortable with the service and the attitude of the workers. We have become regular customers due to the Wonderful food and the workers. I'd recommend this place for healthy eating soup menus as well.
Atmosphere: 5
Food: 5
Service: 5