Usually service is fast and the location is great but it's almost 6am and they were supposed to be open at 5am. Wish hours were consistent.
Jordyne Priesmeyer
Not sure who the lady is that runs the front counter, but she is extremely rude and tends to get orders incorrect. She will then get mad at YOU for her mistake. I also don't take cash being tossed back at me lightly or being ignored. All anyone gets is "good morning" (on a good day) and then she doesn't speak anything after that.
This is just one of the many occurrences with this individual.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Shipley Classic Glazed Donut
Luca Brosa
They have this big Mexican lady in the front and she must be bipolar ! One day she is nice and the next day she is mean! On top of that how are you gonna be mad at me because I didn’t tip. They have bad service here. Needs a new staff! THEY TAKE ALL THE EXTRA DONUTS HOME, BUT HAVE A ATTITUDE ALL DAY LONG! No Thank you please or nothing!
Food: 5
Service: 1
Mr Charlie
Best Shipley in the tunnels
Atmosphere: 2
Food: 5
Service: 3
Auda Gee
When in Houston, the only place to get doughnuts is Shipley’s. On National Donut Day, the line was long. Regardless, the cashier never lost her kindness. Hot and fresh. Easy to get to in the tunnels. Wide selection- not just doughnuts.
Atmosphere: 5
Food: 5
Service: 5
The Thumbs Critic
? The location is in the Downtown Tunnels, and is easily accessible by foot.? The Kolaches tasted normal or as expected.? However, half the kolaches looked more like hot dogs ? (pictured).? The employee acted like she didn't want to be there.
Atmosphere: 3
Food: 3
Service: 2
Confidential
Great donuts though they need chocolate donut holes. Not sure why they don't have them.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Doughnut, Chocolate Glazed Donut, Create Your Own Mixed Dozen Do-Nuts Box
Lee Lee
Worse Shipley's I ever been toI ordered Uber Eats Pick-up around 11amCoffee wasn't hot and far from freshGuess they had already turned it off ?♂️My donut order was wrong also ..Long story short I expected it to be great being that they are in the tunnel and catering mostly to business peeps but shytt guess you best go there really early before the sun come up to get anything fresh...
Atmosphere: 2
Food: 1
Service: 3
Meghna Patel
Basic donuts. Don’t know what the big deal is about this place . Weird hours too: 5am to noon . I guess it’s geared towards the business clientele since it’s underground tunnel at the McK building. Pleasantly surprised that 3 donuts came out to be $4.47 though
Came today for an apple fritter. Walked up and a lady in a pink shirt asked can I help you?Asked for said apple fritter and she looked at me like I lost my mind. I asked again and she turned her back on me and walked away to not return. Stood back and waited. Someone else walked up and she served them no problem.I'm in uniform. Clean cut. Clean shave. No excuse to say she thinks I'm homeless or lost.Horrendous service and I will never be back.Don't bring anyone you care about here. They'll treat you like dirt.
This location has the absolute worst service of any Shipley's I've ever been to and I've been to nearly all of them in Houston. Always unfriendly, they prioritize delivery app orders over the people standing in front of them. In fact, they completely ignore you and just keep working on the other orders. Today, I arrived at 6:05 am. They open at 5:00 am and the gate was still down and they were only working on delivery orders, completely ignoring the 10+ people standing out front of them. Terrible service. They will not get my money anymore.
Atmosphere: 1
Food: 5
Service: 1
Barbara Chambers
Located in the tunnel system, excellent service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shipley Classic Glazed Donut
Zach Smith
We had a large to-go order of glazed. They were warm and fresh and oh so delicious!! They got devoured. “That might be the best donut I’ve ever had” was heard frequently all morning! Get you some!
Food: 5
Josh Elam
Website and door show a 5 am open time. Still waiting at 6 am. People were rude when ask about opening
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Any Donut
Nope Nope
I've had problems with this location. But they rectified the error in the past. But today I think made me realize im.not spending any money in the future. My main issue is their prices are almost double of other shipleys...but I get it rent is diff downtown. But I usually spend about 10 bucks 3 times a eeek, give or take a milk. Today's issue was I was rang up for 2 donuts and a small jalapeño cheese kolache, it's like 7 bucks. I swipe my card nothing. I swipe my card again nothing. I tell the guy, I just got paid I have plenty of cash I think its your register. He just looks at me and rolls his eyes and looks to the customer behind me. Doesn't say anything so after about a 3 minutes of awkward silense and like 6 swipes I just leave. Go down to Whataburger order a breakfast on a bun combo, swipe zip zap paid and enjoying my breakfast. For the price and weird behavior I'll just go to whataburger, starbucks or corner bakery moving forward.
Usually service is fast and the location is great but it's almost 6am and they were supposed to be open at 5am. Wish hours were consistent.
Not sure who the lady is that runs the front counter, but she is extremely rude and tends to get orders incorrect. She will then get mad at YOU for her mistake. I also don't take cash being tossed back at me lightly or being ignored. All anyone gets is "good morning" (on a good day) and then she doesn't speak anything after that.
This is just one of the many occurrences with this individual.
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Shipley Classic Glazed Donut
They have this big Mexican lady in the front and she must be bipolar ! One day she is nice and the next day she is mean! On top of that how are you gonna be mad at me because I didn’t tip. They have bad service here. Needs a new staff! THEY TAKE ALL THE EXTRA DONUTS HOME, BUT HAVE A ATTITUDE ALL DAY LONG! No Thank you please or nothing!
Food: 5
Service: 1
Best Shipley in the tunnels
Atmosphere: 2
Food: 5
Service: 3
When in Houston, the only place to get doughnuts is Shipley’s.
On National Donut Day, the line was long.
Regardless, the cashier never lost her kindness.
Hot and fresh.
Easy to get to in the tunnels.
Wide selection- not just doughnuts.
Atmosphere: 5
Food: 5
Service: 5
? The location is in the Downtown Tunnels, and is easily accessible by foot.? The Kolaches tasted normal or as expected.? However, half the kolaches looked more like hot dogs ? (pictured).? The employee acted like she didn't want to be there.
Atmosphere: 3
Food: 3
Service: 2
Great donuts though they need chocolate donut holes. Not sure why they don't have them.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Doughnut, Chocolate Glazed Donut, Create Your Own Mixed Dozen Do-Nuts Box
Worse Shipley's I ever been toI ordered Uber Eats Pick-up around 11amCoffee wasn't hot and far from freshGuess they had already turned it off ?♂️My donut order was wrong also ..Long story short I expected it to be great being that they are in the tunnel and catering mostly to business peeps but shytt guess you best go there really early before the sun come up to get anything fresh...
Atmosphere: 2
Food: 1
Service: 3
Basic donuts. Don’t know what the big deal is about this place . Weird hours too: 5am to noon . I guess it’s geared towards the business clientele since it’s underground tunnel at the McK building. Pleasantly surprised that 3 donuts came out to be $4.47 though
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Chocolate Iced Nut Donut, Shipley Classic Glazed Donut
Came today for an apple fritter. Walked up and a lady in a pink shirt asked can I help you?Asked for said apple fritter and she looked at me like I lost my mind. I asked again and she turned her back on me and walked away to not return. Stood back and waited. Someone else walked up and she served them no problem.I'm in uniform. Clean cut. Clean shave. No excuse to say she thinks I'm homeless or lost.Horrendous service and I will never be back.Don't bring anyone you care about here. They'll treat you like dirt.
Atmosphere: 1
Service: 1
Restaurantji Recommends
This location has the absolute worst service of any Shipley's I've ever been to and I've been to nearly all of them in Houston. Always unfriendly, they prioritize delivery app orders over the people standing in front of them. In fact, they completely ignore you and just keep working on the other orders. Today, I arrived at 6:05 am. They open at 5:00 am and the gate was still down and they were only working on delivery orders, completely ignoring the 10+ people standing out front of them. Terrible service. They will not get my money anymore.
Atmosphere: 1
Food: 5
Service: 1
Located in the tunnel system, excellent service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shipley Classic Glazed Donut
We had a large to-go order of glazed. They were warm and fresh and oh so delicious!! They got devoured. “That might be the best donut I’ve ever had” was heard frequently all morning! Get you some!
Food: 5
Website and door show a 5 am open time. Still waiting at 6 am. People were rude when ask about opening
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Any Donut
I've had problems with this location. But they rectified the error in the past. But today I think made me realize im.not spending any money in the future. My main issue is their prices are almost double of other shipleys...but I get it rent is diff downtown. But I usually spend about 10 bucks 3 times a eeek, give or take a milk. Today's issue was I was rang up for 2 donuts and a small jalapeño cheese kolache, it's like 7 bucks. I swipe my card nothing. I swipe my card again nothing. I tell the guy, I just got paid I have plenty of cash I think its your register. He just looks at me and rolls his eyes and looks to the customer behind me. Doesn't say anything so after about a 3 minutes of awkward silense and like 6 swipes I just leave. Go down to Whataburger order a breakfast on a bun combo, swipe zip zap paid and enjoying my breakfast. For the price and weird behavior I'll just go to whataburger, starbucks or corner bakery moving forward.
Atmosphere: 1
Food: 1
Service: 1
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