Ok, I don't get donuts that often but every now and then I like to get donuts and Shipley's is one of the best places. I started going to this location because it has a drive thru. Well it's been atleast like the past 4 times I've went to this location and the donuts haven't been good. Like how at 6 in the morning your donuts not fresh. At this point I believe that they are giving donuts that were cooked the day before. I'm just going to go back to the other location near me cause they over there playing with Shipley's name.
Atmosphere: 1
Food: 1
Service: 2
John M. Oyerbides
Live the doughnuts. A true tradition.
Atmosphere: 5
Food: 5
Service: 5
Dee Dorsey
This is our community donut shop and when they first open, the customer service and the donut quality was great. Now the quality of pastries suck donuts taste old sugar is inconsistent, and dry. Customer service is not friendly anymore.
Food: 1
Yasmani Bernada Roura
I am very disappointed, I went through the window, the wait was eternal and in the end the saleswoman did not want to sell me, she told me to move because she had people waiting, I was alone waiting for a long time and she never wanted to sell me, I had an excellent opinion of this branch because I go very often but the truth is I don't go anymore and I'm going to recommend negatively to all my friends.
Service: 1
marianela quintero
Bad service from the salesperson
Service: 1
Chibuzo Elonu
I love the location of this Shipley's it's super convenient for me. The staff is young and quick. They really take care of the ppl inside just as quickly as the drive thru. My only thought of improvement is how rewards on the app are assessed. I have a ½ dozen free doughnuts on the app but their system doesn't show them that. It never says that I need to buy a dozen in order to get a dozen for free. I was under the impression that, technically, I could just walk in show them the code and walk out, but that is not the case. Clarity is needed in the app and in the stores
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Sausage Kolache
pedro yax
Good food
Atmosphere: 5
Food: 5
Service: 5
Ms.Trish Ebron
My daughter and I come here early mornings for breakfast she loves the boudon kolaches, and I get the beef and cheddar kolaches. We always have to get pastries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Kinzie Scott
These are about the worst donuts and donut holes I've ever had. They have a Chemical taste and definitely not freshly made.
Food: 1
Melissa R
When you order for online pickup it usually means you wanna get your food fast and get out of there fast but that’s not the case here, this is the second time I order online and pull into the drive thru and they tell me I have to park and come inside to pickup my online order, I told them I had my small children in the car if it was possible to get it through drive thru and they said no I still had to come inside. I parked went inside (no one was there just the employees) and they gave me my order and I asked why I had to come inside and they told me every time I order online I have to come inside. That makes no sense??? Then I get home and the kolaches are all hard and burnt. Definitely not coming back, id rather go to the other one on Bissonnet that’s farther away than come back here to be inconvenienced.
Customer service is the worst. I will rather make a drive to the other location down the street than deal with the people here. It’s Shipleys, how complicated can this be??
Atmosphere: 1
Food: 1
Service: 1
Katy Garcia
Really clean location, the guys are very polite. Fast paced
Atmosphere: 5
Food: 5
Service: 5
Geoffrey D
This location and the crew never gave problems very professional
Atmosphere: 5
Food: 5
Service: 5
d b
With kids being out of school they are always looking for snacks. So I noticed while there previously that this store offers 1/2 off from 3:30 - 4:30pm. Well I was told at drive thru that it was not the case must come at 3:30. So, I pulled to the front to snag a pic and the offer was in eye view of the employee to his dismay. Why, I asked and was told thats the deal you must pay full price? SMH See the time stamp of receipt, small amount but really? Have some honor with the advertisements this will ensure repeat business. **** Shirley's management the info you are asking for is on the receipt attached****
Atmosphere: 3
Food: 5
Service: 1
Bethel Garriel
tried to order on ubereats. upon the driver getting there, shipleys tells them they are out of my order. should have just denied the order or called first before the driver getting there. I had to call uber support to cancel my order and waste an extra 40 minutes when i could have already had food.
Ok, I don't get donuts that often but every now and then I like to get donuts and Shipley's is one of the best places. I started going to this location because it has a drive thru. Well it's been atleast like the past 4 times I've went to this location and the donuts haven't been good. Like how at 6 in the morning your donuts not fresh. At this point I believe that they are giving donuts that were cooked the day before. I'm just going to go back to the other location near me cause they over there playing with Shipley's name.
Atmosphere: 1
Food: 1
Service: 2
Live the doughnuts. A true tradition.
Atmosphere: 5
Food: 5
Service: 5
This is our community donut shop and when they first open, the customer service and the donut quality was great. Now the quality of pastries suck donuts taste old sugar is inconsistent, and dry. Customer service is not friendly anymore.
Food: 1
I am very disappointed, I went through the window, the wait was eternal and in the end the saleswoman did not want to sell me, she told me to move because she had people waiting, I was alone waiting for a long time and she never wanted to sell me, I had an excellent opinion of this branch because I go very often but the truth is I don't go anymore and I'm going to recommend negatively to all my friends.
Service: 1
Bad service from the salesperson
Service: 1
I love the location of this Shipley's it's super convenient for me.
The staff is young and quick. They really take care of the ppl inside just as quickly as the drive thru.
My only thought of improvement is how rewards on the app are assessed. I have a ½ dozen free doughnuts on the app but their system doesn't show them that.
It never says that I need to buy a dozen in order to get a dozen for free. I was under the impression that, technically, I could just walk in show them the code and walk out, but that is not the case. Clarity is needed in the app and in the stores
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Sausage Kolache
Good food
Atmosphere: 5
Food: 5
Service: 5
My daughter and I come here early mornings for breakfast she loves the boudon kolaches, and I get the beef and cheddar kolaches. We always have to get pastries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
These are about the worst donuts and donut holes I've ever had. They have a Chemical taste and definitely not freshly made.
Food: 1
When you order for online pickup it usually means you wanna get your food fast and get out of there fast but that’s not the case here, this is the second time I order online and pull into the drive thru and they tell me I have to park and come inside to pickup my online order, I told them I had my small children in the car if it was possible to get it through drive thru and they said no I still had to come inside. I parked went inside (no one was there just the employees) and they gave me my order and I asked why I had to come inside and they told me every time I order online I have to come inside. That makes no sense??? Then I get home and the kolaches are all hard and burnt. Definitely not coming back, id rather go to the other one on Bissonnet that’s farther away than come back here to be inconvenienced.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Customer service is the worst. I will rather make a drive to the other location down the street than deal with the people here. It’s Shipleys, how complicated can this be??
Atmosphere: 1
Food: 1
Service: 1
Really clean location, the guys are very polite. Fast paced
Atmosphere: 5
Food: 5
Service: 5
This location and the crew never gave problems very professional
Atmosphere: 5
Food: 5
Service: 5
With kids being out of school they are always looking for snacks. So I noticed while there previously that this store offers 1/2 off from 3:30 - 4:30pm. Well I was told at drive thru that it was not the case must come at 3:30. So, I pulled to the front to snag a pic and the offer was in eye view of the employee to his dismay. Why, I asked and was told thats the deal you must pay full price? SMH See the time stamp of receipt, small amount but really? Have some honor with the advertisements this will ensure repeat business.
**** Shirley's management the info you are asking for is on the receipt attached****
Atmosphere: 3
Food: 5
Service: 1
tried to order on ubereats. upon the driver getting there, shipleys tells them they are out of my order. should have just denied the order or called first before the driver getting there. I had to call uber support to cancel my order and waste an extra 40 minutes when i could have already had food.
Atmosphere: 1
Food: 1
Service: 1
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