i went through the drive through today around 1:50-2pm and Eddie had me just sitting at the speaker and window without assisting me for at least 10 mins very unacceptable and unprofessional. I drove through the drive thru twice and not once did he speak through the intercom so I went inside and I ask did the speaker work and he said yes but he was helping the customers inside the restaurant but I’m a customer to and the customers in drive thru should be treated equally. I go here all the time time so was completely shocked horrible
Jason Lozano
On the out skirts on a neighborhood. Little to no line. They carry pretty much any flavor of donuts. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Clor Ms
Rude and don't give you ask for just trying to rush. Did not want to give us the right items.
Atmosphere: 1
Food: 2
Service: 1
Austin Pérez
Eddie embodied the spirit of great customer service: promptness, knowledge, empathy, and a proactive approach to exceeding expectations. He was living proof that any job, no matter how simple it seems, can be an opportunity for excellence when approached with dedication and a generous heart.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Vasquez
respectful and clean!
Atmosphere: 5
Food: 5
Service: 5
Amanda Garcia Solis
Staff was friendly
Atmosphere: 5
Food: 5
Service: 5
yaranis loredo
Very clean and somewhat friendly
Atmosphere: 5
Food: 5
Service: 5
Johnny Comacho
The best kolaches I have ever eaten! The doughnuts are great too but when I travel from ohio, the kolaches are my go to.
Eddy was very kind over the phone and went above and beyond with customer service when I came into store! Best Shipleys in Pasadena!
Atmosphere: 5
Food: 5
Service: 5
Moni Camacho
Love this place! Eddie is awesome! He takes care of his customers very well! There is a closer location to me, but I will drive to this one every time!
Atmosphere: 5
Food: 5
Service: 5
Tatiana Randall
I’m writing to report a serious issue regarding an experience I had at one of your locations. Shortly after purchasing and consuming food from your store, I experienced severe symptoms of food poisoning—including nausea, stomach cramps, and vomiting—which required me to rest and recover for the rest of the day.
I can confidently trace the cause back to your food, as it was the only meal I had before the symptoms started. Not only was this extremely uncomfortable and distressing, but it also disrupted my plans and responsibilities.
This experience has caused me to lose trust in the safety and quality of your food. I am requesting a formal investigation into this incident, and I would appreciate a response acknowledging the seriousness of this situation. I’d also like to know what steps are being taken to ensure food safety standards are being met at your locations.
I look forward to your prompt response and an appropriate resolution.
Atmosphere: 1
Food: 1
Service: 1
G Y
Best tasting donuts with prompt courteous service with a smile to brighten up your day
Atmosphere: 5
Food: 5
Service: 5
Rosa Diaz
The service is exelente the attendant was very polar and give us an exelent attention we'll be back here soon.
The buttermilk was super good
Atmosphere: 5
Food: 5
Service: 5
Very good donuts
Atmosphere: 5
Food: 5
Service: 5
i went through the drive through today around 1:50-2pm and Eddie had me just sitting at the speaker and window without assisting me for at least 10 mins very unacceptable and unprofessional. I drove through the drive thru twice and not once did he speak through the intercom so I went inside and I ask did the speaker work and he said yes but he was helping the customers inside the restaurant but I’m a customer to and the customers in drive thru should be treated equally. I go here all the time time so was completely shocked horrible
On the out skirts on a neighborhood. Little to no line. They carry pretty much any flavor of donuts. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Rude and don't give you ask for just trying to rush. Did not want to give us the right items.
Atmosphere: 1
Food: 2
Service: 1
Eddie embodied the spirit of great customer service: promptness, knowledge, empathy, and a proactive approach to exceeding expectations. He was living proof that any job, no matter how simple it seems, can be an opportunity for excellence when approached with dedication and a generous heart.
Atmosphere: 5
Food: 5
Service: 5
respectful and clean!
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly
Atmosphere: 5
Food: 5
Service: 5
Very clean and somewhat friendly
Atmosphere: 5
Food: 5
Service: 5
The best kolaches I have ever eaten! The doughnuts are great too but when I travel from ohio, the kolaches are my go to.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Eddy was very kind over the phone and went above and beyond with customer service when I came into store! Best Shipleys in Pasadena!
Atmosphere: 5
Food: 5
Service: 5
Love this place!
Eddie is awesome! He takes care of his customers very well! There is a closer location to me, but I will drive to this one every time!
Atmosphere: 5
Food: 5
Service: 5
I’m writing to report a serious issue regarding an experience I had at one of your locations. Shortly after purchasing and consuming food from your store, I experienced severe symptoms of food poisoning—including nausea, stomach cramps, and vomiting—which required me to rest and recover for the rest of the day.
I can confidently trace the cause back to your food, as it was the only meal I had before the symptoms started. Not only was this extremely uncomfortable and distressing, but it also disrupted my plans and responsibilities.
This experience has caused me to lose trust in the safety and quality of your food. I am requesting a formal investigation into this incident, and I would appreciate a response acknowledging the seriousness of this situation. I’d also like to know what steps are being taken to ensure food safety standards are being met at your locations.
I look forward to your prompt response and an appropriate resolution.
Atmosphere: 1
Food: 1
Service: 1
Best tasting donuts with prompt courteous service with a smile to brighten up your day
Atmosphere: 5
Food: 5
Service: 5
The service is exelente the attendant was very polar and give us an exelent attention we'll be back here soon.
Atmosphere: 5
Food: 5
Service: 5
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