I was at your Starbucks recently, trying to enjoy a treat with my puppy and record a short video of them enjoying a pup cup. Unfortunately, the associate on duty made a scene and made us feel unwelcome.
I was shocked by the reaction, as I expected a friendly and accommodating environment, especially since my actions were harmless and simply meant to capture a sweet moment. This experience left me disappointed and uncomfortable.
I hope Starbucks can address this incident with your team and ensure that all customers and their pets are treated with kindness and respect in the future. Thank you for ruining my dogs first pup cup experience
Atmosphere: 1
Food: 1
Service: 1
HH TX
I usually order my coffee here, but my last visit was very disappointing. I placed my order online and waited near the pickup area for about 10 minutes without anyone noticing me. Eventually, I walked up and asked about my drink, showed my order, and the barista said she was making it. She started preparing the cup, added syrup, and then left it sitting for another 5 minutes without explaining the delay.
After waiting even longer with no update, I asked to cancel my order. Instead of apologizing, the barista casually told me to cancel “over there.” The manager, who had been walking back and forth eating cake, looked at my cup, made a dismissive comment that he could have handled it, and then processed my refund again, with no apology for the poor service or the delay.
Overall, the lack of attention, professionalism, and basic courtesy made this a very frustrating experience. A simple acknowledgment or apology would have gone a long way.
Service: 1
Brenda Hernandez
Ordered a pumpkin cream chai tea latte and it had no cream foam and no chai just iced coffee and whipped cream with cinnamon. I asked for a receipt and the girl tells me we dont have receipt paper its on your phone. This happened today 8/27/25 at 2 pm. She seemed in a hurry but thats how you mess peoples things up.
Robert Riley
GREAT COFFEE ☕️
Atmosphere: 5
Food: 5
Service: 5
MzUnderStood SoIOverStand
Ok drinks! Kinda milked down use extremely tooo much milk get a measuring cup for consistency
Atmosphere: 3
Food: 3
Service: 3
M W
This Starbucks always has a line BUTTTT does a wonderful job at keeping it moving so we get our coffee pretty quickly. Our baristas are always in a light and happy mood which is nice. Thank you!
Atmosphere: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte
estefany reyes
Parking: Las calles estan llenas sin pavimentar en varias partes dentro del recinto
Kid-friendliness: Tienen 2 piscinas y no funcionan
Atmosphere: 1
Service: 1
Mrs Kayla McGee
Omg RAIN is so awesome, I’m hoping I’m spelling her name correctly. But she’s so warm on the mic for drive through like. Really made my Friday pleasant and she’s so cheerful. Like she most definitely deserves a raise or some kind of praise. I’ve had her twice before this time and each time she was so kind vs another girl there who is kinda salty I understand food service sucks because I’ve worked it but Rain is the example
This location is super slow, District manager should reevaluate. Takes 20 mins for one drink thru drive thru
busrayasemin bastas
If possible 0 star!!!
Emmanuel CHESAMI
My experience of Starbucks is awesome with professionals like Jessie and Erick. They are maestros in what they do. All other staff are customer centric!
Kid-friendliness: Good for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Traveler - Pike Place Roast
Hanna Nguyen
I order online the strawberry lemonade and the real strawberry damaged and rotten
Atmosphere: 4
Food: 3
Service: 4
Fernando Martinez
I made a purchase with a birthday gift card that was my daughter’s. 25$ card. My total was 16$. The barista had the nerve to ask if I wanted my remaining balance and told me was 8$ and change. Went back few days later to find out my balance was zero. I called the number on the back of card and was told card was used the same day. Which means the guy used what was left over as his tip. The sadness on my kids face was depressing. Called to speak to a manager and there was not one available I was told. So check your balances and ask for receipts. I was never given one.
I was at your Starbucks recently, trying to enjoy a treat with my puppy and record a short video of them enjoying a pup cup. Unfortunately, the associate on duty made a scene and made us feel unwelcome.
I was shocked by the reaction, as I expected a friendly and accommodating environment, especially since my actions were harmless and simply meant to capture a sweet moment. This experience left me disappointed and uncomfortable.
I hope Starbucks can address this incident with your team and ensure that all customers and their pets are treated with kindness and respect in the future.
Thank you for ruining my dogs first pup cup experience
Atmosphere: 1
Food: 1
Service: 1
I usually order my coffee here, but my last visit was very disappointing. I placed my order online and waited near the pickup area for about 10 minutes without anyone noticing me. Eventually, I walked up and asked about my drink, showed my order, and the barista said she was making it. She started preparing the cup, added syrup, and then left it sitting for another 5 minutes without explaining the delay.
After waiting even longer with no update, I asked to cancel my order. Instead of apologizing, the barista casually told me to cancel “over there.” The manager, who had been walking back and forth eating cake, looked at my cup, made a dismissive comment that he could have handled it, and then processed my refund again, with no apology for the poor service or the delay.
Overall, the lack of attention, professionalism, and basic courtesy made this a very frustrating experience. A simple acknowledgment or apology would have gone a long way.
Service: 1
Ordered a pumpkin cream chai tea latte and it had no cream foam and no chai just iced coffee and whipped cream with cinnamon. I asked for a receipt and the girl tells me we dont have receipt paper its on your phone. This happened today 8/27/25 at 2 pm. She seemed in a hurry but thats how you mess peoples things up.
GREAT COFFEE ☕️
Atmosphere: 5
Food: 5
Service: 5
Ok drinks! Kinda milked down use extremely tooo much milk get a measuring cup for consistency
Atmosphere: 3
Food: 3
Service: 3
This Starbucks always has a line BUTTTT does a wonderful job at keeping it moving so we get our coffee pretty quickly. Our baristas are always in a light and happy mood which is nice. Thank you!
Atmosphere: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte
Parking: Las calles estan llenas sin pavimentar en varias partes dentro del recinto
Kid-friendliness: Tienen 2 piscinas y no funcionan
Atmosphere: 1
Service: 1
Omg RAIN is so awesome, I’m hoping I’m spelling her name correctly. But she’s so warm on the mic for drive through like. Really made my Friday pleasant and she’s so cheerful. Like she most definitely deserves a raise or some kind of praise. I’ve had her twice before this time and each time she was so kind vs another girl there who is kinda salty I understand food service sucks because I’ve worked it but Rain is the example
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Milkshake
To-go PEPPERMINT! Love!!
Atmosphere: 5
Food: 5
Service: 5
Consistently good coffee and service!
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte, Turkey Bacon Cheddar & Egg White Sandwich, Cheese Danish, Pumpkin Cream Cheese Muffin
Restaurantji Recommends
This location is super slow, District manager should reevaluate. Takes 20 mins for one drink thru drive thru
If possible 0 star!!!
My experience of Starbucks is awesome with professionals like Jessie and Erick. They are maestros in what they do. All other staff are customer centric!
Kid-friendliness: Good for kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Traveler - Pike Place Roast
I order online the strawberry lemonade and the real strawberry damaged and rotten
Atmosphere: 4
Food: 3
Service: 4
I made a purchase with a birthday gift card that was my daughter’s. 25$ card. My total was 16$. The barista had the nerve to ask if I wanted my remaining balance and told me was 8$ and change. Went back few days later to find out my balance was zero. I called the number on the back of card and was told card was used the same day. Which means the guy used what was left over as his tip. The sadness on my kids face was depressing. Called to speak to a manager and there was not one available I was told. So check your balances and ask for receipts. I was never given one.
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