This location may have never been great but it has recently gotten worse, Today I used my 200 points for a free Nitro coldbrew , no alterations just a normal Nitro sweet cream cold brew and I ordered before I got to work and had planned on grabbing it before I clocked in. I get there and they have their main gate shut and are funneling people in and out of the small entry way which seems like a fire Hazzard. There is no real discernable line for pick up or ordering, I end up having to leave and come back and when I do I find out my drink was in fact done but they kept it behind the counter in a pile with other orders, my drink was white I don't have it in me to try and correct them and have it remade they were very busy and it would've taken even longer and I've gotten this drink at this location before and it comes out just at white when it should be way more brown it was all milk and because of how the point system works and I used my 200 points it was a 200$ cup of milk. Also within the past year , I'm not sure if it's a company change or just this location but they won't give you a cup of water anymore unless you buy something and I've tried to respect that but you can't order it on the app and when I order to pick up and then ask for some water they always act like it's such a problem and if I was able to order it and make it easier on them I would but I can't and sometimes they try to tell me I can't have it even though I bought the other stuff just so I could get water , overall this location is very disorganized and I can see the attempts to make it more but it's not working and it's really a pain paying 200$ for a cup of sweet milk when I wanted coffee
Mei A
I waited over 40min for a drink.... ridiculous. I was standing there waiting for them to set my drink down so I could pick it up and they had it in the back the whole time. It wasn't until I asked that I found out that my drink was already made. Definitely never going back.
Jessica Mickle
THE MANAGER HERE IS TERRIBLE! I work in Willowbrook Mall, and my coworkers and I used to frequent this Starbucks, but never again. The manager is an older Caucasian lady with glasses and always has her hair in a ponytail. She REFUSES to give her name when asked. She's told us to our faces to go to another Starbucks if we don't like the way she mashed drinks (which are NEVER correct). She yelled at my boss and I when we walked in to pick up our mobile order. We ordered ahead, 20 minutes after Starbucks opened. We waited 15 minutes and walked to pick it up. When we arrived, the store appeared closed and the manager came out demanding to know what we were doing there. Told her we were picking up a mobile order. She LAUGHED at us and told us the store wasn't open and that if we wanted coffee to go somewhere else. I want to know how this woman became a manager! She now has a reputation throughout the mall with the mall employees as being incredibly rude. Worst customer service I've received in years. She has no business being around people. What kind of business allows a member of their staff to bully and yell at their customers? I refuse to get coffee here and my staff and I have begun spreading word throughout the mall staff about this woman. Abhorrent behavior.
Jason
ordered matcha latte and chocolate cookie crumble, literally took somebody to make them after 30 minutes when i show up and ask for the drinks. barista said that there wasnt any whip cream in stock but thats an add-on and its not like theres any replacement for whip cream. somebody could’ve made the order and let me know if i were to ask about it. before anyone says anything, i was sitting at the front tables and they looked at me like i didnt order anything. after sipping a few sips i realized that my frap isnt made all the way and there was still a whole chunk of ice, ended up getting a refund but rude employees mentioned that they were busy and said that i dont work in customer service so i wouldnt understand the situation that they were in.
i do not care if its busy or not, i paid for my drinks and the service just to see 20+ people had their drink, please do your job correctly and dont make up excuses for anything.
A L
I really dislike this starbucks. I noticed they add a lot of whipped cream at the bottom of Frappuccinos, giving you less content to drink because then they add whipped cream at the top. Second time I went to this starbucks I ordered a tall latte and they gave me a short cup. They were giving everyone a short cup but charged for a tall. I will never order for this place again.
M Y Gamez
The worker Emily who made my coffee was very rude and the other customers noticed and called her out. Very disappointed. Thank you to the client who spoke for me and told him how rude he was to me and that as a client he deserved an apology.
Service: 1
Luisana Pineda
If you order a Frappuccino it is more ice than liquid from the preparation, that is, it has almost no flavor but pure water. I ordered a Medium cappuccino and they gave me a large one, obviously they charged it as a large one and when it was served it was less than half the glass of liquid and the rest foam. They should prepare employees more because it doesn't make sense...
Atmosphere: 5
Food: 5
Service: 2
B. K.
Typical Starbucks - but I have to give them credit...they played some tunes while I was there! In the spam of 20 minutes I sat and drank my coffee I heard songs by Cake, Depeche Mode, and Jeff Buckley. Anna took my order, and there was a lovely lady with bluish streaks in her hair that was very friendly and took care of me as a customer. If I am in this mall....this is where I am getting my coffee and listening to good music!
Kid-friendliness: Its a mall - hello!
Atmosphere: 4
Food: 4
Service: 4
scxvlet
Came in to get a mango dragon fruit refresher, I ended up getting 10% of the refresher and the rest of it was ice. Kinda disappointing to be honest
It is Monday 6pm. I came into the store with my kids and suddenly an employee from Starbucks told they were closed. I saw the operations hours and says they close at 8pm.
Atmosphere: 1
Food: 1
Service: 1
GOD WILL
I asked for a couple of water and the Barista was rude and told me to go ask the cashier.. usually I will say something. But now days I decided to walk away, instead of wasting my breath...anyway no more Starbucks...it makes more sense to stay away and not spend my money in a place that became arrogant after it started making money lost the good human behaviors ?
Atmosphere: 1
Food: 1
Service: 1
CO ALI
I asked for a couple of water and the Barista was rude and told me to go ask the cashier.. usually I will say something. But now days I decided to walk away, instead of wasting my breath...anyway no more Starbucks...it makes more sense to stay away and not spend my money in a place that became arrogant after it started making money lost the good human behaviors ?
Atmosphere: 1
Food: 1
Service: 1
Miguel Angel Arreola
Starbucks, fast and efficient service, good prices, the coffee was a little bitter this time
Atmosphere: 4
Food: 4
Service: 4
Brittany Covington
I waited for almost 3o mins to realize he didn't ring my drink up and only charged for reload i love starbucks so this was
This location may have never been great but it has recently gotten worse, Today I used my 200 points for a free Nitro coldbrew , no alterations just a normal Nitro sweet cream cold brew and I ordered before I got to work and had planned on grabbing it before I clocked in.
I get there and they have their main gate shut and are funneling people in and out of the small entry way which seems like a fire Hazzard.
There is no real discernable line for pick up or ordering, I end up having to leave and come back and when I do I find out my drink was in fact done but they kept it behind the counter in a pile with other orders, my drink was white I don't have it in me to try and correct them and have it remade they were very busy and it would've taken even longer and I've gotten this drink at this location before and it comes out just at white when it should be way more brown it was all milk and because of how the point system works and I used my 200 points it was a 200$ cup of milk.
Also within the past year , I'm not sure if it's a company change or just this location but they won't give you a cup of water anymore unless you buy something and I've tried to respect that but you can't order it on the app and when I order to pick up and then ask for some water they always act like it's such a problem and if I was able to order it and make it easier on them I would but I can't and sometimes they try to tell me I can't have it even though I bought the other stuff just so I could get water , overall this location is very disorganized and I can see the attempts to make it more but it's not working and it's really a pain paying 200$ for a cup of sweet milk when I wanted coffee
I waited over 40min for a drink.... ridiculous. I was standing there waiting for them to set my drink down so I could pick it up and they had it in the back the whole time. It wasn't until I asked that I found out that my drink was already made. Definitely never going back.
THE MANAGER HERE IS TERRIBLE! I work in Willowbrook Mall, and my coworkers and I used to frequent this Starbucks, but never again. The manager is an older Caucasian lady with glasses and always has her hair in a ponytail. She REFUSES to give her name when asked. She's told us to our faces to go to another Starbucks if we don't like the way she mashed drinks (which are NEVER correct). She yelled at my boss and I when we walked in to pick up our mobile order. We ordered ahead, 20 minutes after Starbucks opened. We waited 15 minutes and walked to pick it up. When we arrived, the store appeared closed and the manager came out demanding to know what we were doing there. Told her we were picking up a mobile order. She LAUGHED at us and told us the store wasn't open and that if we wanted coffee to go somewhere else. I want to know how this woman became a manager! She now has a reputation throughout the mall with the mall employees as being incredibly rude. Worst customer service I've received in years. She has no business being around people. What kind of business allows a member of their staff to bully and yell at their customers? I refuse to get coffee here and my staff and I have begun spreading word throughout the mall staff about this woman. Abhorrent behavior.
ordered matcha latte and chocolate cookie crumble, literally took somebody to make them after 30 minutes when i show up and ask for the drinks. barista said that there wasnt any whip cream in stock but thats an add-on and its not like theres any replacement for whip cream. somebody could’ve made the order and let me know if i were to ask about it. before anyone says anything, i was sitting at the front tables and they looked at me like i didnt order anything. after sipping a few sips i realized that my frap isnt made all the way and there was still a whole chunk of ice, ended up getting a refund but rude employees mentioned that they were busy and said that i dont work in customer service so i wouldnt understand the situation that they were in.
i do not care if its busy or not, i paid for my drinks and the service just to see 20+ people had their drink, please do your job correctly and dont make up excuses for anything.
I really dislike this starbucks. I noticed they add a lot of whipped cream at the bottom of Frappuccinos, giving you less content to drink because then they add whipped cream at the top. Second time I went to this starbucks I ordered a tall latte and they gave me a short cup. They were giving everyone a short cup but charged for a tall. I will never order for this place again.
The worker Emily who made my coffee was very rude and the other customers noticed and called her out. Very disappointed.
Thank you to the client who spoke for me and told him how rude he was to me and that as a client he deserved an apology.
Service: 1
If you order a Frappuccino it is more ice than liquid from the preparation, that is, it has almost no flavor but pure water. I ordered a Medium cappuccino and they gave me a large one, obviously they charged it as a large one and when it was served it was less than half the glass of liquid and the rest foam. They should prepare employees more because it doesn't make sense...
Atmosphere: 5
Food: 5
Service: 2
Typical Starbucks - but I have to give them credit...they played some tunes while I was there! In the spam of 20 minutes I sat and drank my coffee I heard songs by Cake, Depeche Mode, and Jeff Buckley. Anna took my order, and there was a lovely lady with bluish streaks in her hair that was very friendly and took care of me as a customer. If I am in this mall....this is where I am getting my coffee and listening to good music!
Kid-friendliness: Its a mall - hello!
Atmosphere: 4
Food: 4
Service: 4
Came in to get a mango dragon fruit refresher, I ended up getting 10% of the refresher and the rest of it was ice. Kinda disappointing to be honest
Atmosphere: 5
Food: 1
Service: 5
Great service here.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It is Monday 6pm. I came into the store with my kids and suddenly an employee from Starbucks told they were closed. I saw the operations hours and says they close at 8pm.
Atmosphere: 1
Food: 1
Service: 1
I asked for a couple of water and the Barista was rude and told me to go ask the cashier.. usually I will say something. But now days I decided to walk away, instead of wasting my breath...anyway no more Starbucks...it makes more sense to stay away and not spend my money in a place that became arrogant after it started making money lost the good human behaviors ?
Atmosphere: 1
Food: 1
Service: 1
I asked for a couple of water and the Barista was rude and told me to go ask the cashier.. usually I will say something. But now days I decided to walk away, instead of wasting my breath...anyway no more Starbucks...it makes more sense to stay away and not spend my money in a place that became arrogant after it started making money lost the good human behaviors ?
Atmosphere: 1
Food: 1
Service: 1
Starbucks, fast and efficient service, good prices, the coffee was a little bitter this time
Atmosphere: 4
Food: 4
Service: 4
I waited for almost 3o mins to realize he didn't ring my drink up and only charged for reload i love starbucks so this was
Atmosphere: 5
Food: 1
Service: 1
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