I Am Absolutely Appalled by This Establishment.Well, let me tell y’all something. I have been a loyal Starbucks customer for YEARS. I am practically on a first-name basis with my mobile order history. I walk into Starbucks more often than I walk into my own kitchen. So you can imagine my utter disbelief when I strolled into the Rice Village location on my birthday, my actual birthday, mind you, and experienced the most shockingly rude behavior I have ever seen in a place that claims to serve hospitality and coffee.My friends and I had JUST stepped inside. The door had barely even closed behind us. And this employee comes at us like we kicked her dog, hollerin’ about us “standing in the entrance.” Honey, we had been in that doorway for approximately one Mississippi. Where in the world were we supposed to go? Should I have teleported to the counter? Should I have somersaulted across the floor like a circus act? Let’s be serious.And then, bless her heart, she somehow managed to get even ruder.We walked up, very calmly and very politely, ready to spend far too much money on iced coffee, and she flat-out ordered us to leave the store. No explanation. No courtesy. Not even the fake customer-service smile they teach in training videos. So I told her, as sweetly as anyone could on their birthday, “Ma’am, it’s my birthday.” And do y’all know what she said? She said she DID NOT CARE. The audacity was truly groundbreaking. Next thing I know, we’re being ushered out the door like we’re stray animals instead of loyal, paying customers. I stood outside, holding my wallet and my dignity, wondering how in the world a place I support every single morning could treat anyone this way.This wasn’t just bad customer service. This was a complete collapse of manners, humanity, and basic Southern decency. My mama raised me better than to speak to ANYONE like that, and frankly, it is astonishing that she felt comfortable doing it in broad daylight.To Starbucks corporate: please, for the love of good sweet tea and common sense, get this location under control. No loyal customer should ever be yelled at, dismissed, or kicked out for simply standing where the architect put the door. Until this store remembers what manners look like, I will be taking my business elsewhere. Bless y’all’s heart.
Atmosphere: 1
Food: 1
Service: 1
Liliana Gutiérrez
I've been going every Thursday for the past month and a half. The place has a good atmosphere and you can work online. The barista service varies greatly; the manager is super friendly, but the rest leave a lot to be desired. Also, it's also the only Starbucks I've seen that asks if you've eaten there before sharing the bathroom code.
Atmosphere: 5
Service: 3
BX A
I always do drive thru and this location is very hit or miss. I typically order the same drink everytime (lavender matcha latte). One time a barrista handed me my drink and the foam that was supposed to be on top of my drink was somehow mixed into the rest of it and appeared to be really sloppily poured. Like some of it was dripping down the side of the cup. Additionally, it took so long for them to get my drink that I was running late to work so I didn't have time to actually go and complain about it. I get if it was human error and that's fine if that was just a one time thing. If it does happen again, I will go in and let y'all know.
Also stop forcing employees to write stuff positive stuff on cups. We all know corporate is forcing y'all to do it😭
Atmosphere: 3
Food: 4
Service: 3
Anran Sun
I just want to shout out to Bryan, the employee who always wear a knitted beanie, he’s super professional and nice; every time I go there I felt treated with kindness and hospitality 🙌
Atmosphere: 5
Food: 5
Service: 5
T S (TS)
When I heard Starbucks finally got unsweetened straight matcha I decided to get matcha lattes there will real milk. First few ttmes they were green and I could taste the matcha. Last two times they were more milk. Very pale green. Not sure if this lady is new manager but she assured me she put the full amount of scoops. Not sure why it turned out feeling. I bought cup of milk for that price. Last visit same thing. So not sure what I was getting before it was bright green like matcha is suppose to be. I won’t order it again. Not worth it.
Atmosphere: 5
Food: 3
Service: 5
kilsy medina weffer
I order a Iced Lavender Cream Oatmilk Matcha but instead I got a cup of ice. Really bad to be honest, it was only ice and a bit of matcha, I barely taste the lavander
Medusa InAkron
Love manager Crystal and all the super-friendly baristas, including Bryan, Cierra, Hannah, Richard, and Kevin—high point of my week!
Atmosphere: 5
Food: 5
Service: 5
Michael Vachmiel
FREE DRINKS ON YOUR BIRTHDAY THROUGH THE APP!
Atmosphere: 5
Food: 5
Service: 5
MK
Visited this location today and had such a lovely experience. Shout out to Maria (and Chelsea!) for being genuinely kind human beings, swift and efficient.
It matters and it's appreciated. : )
Atmosphere: 5
Food: 5
Service: 5
Michael Marro
I am someone who has been a regular customer for years now, but after today I will no longer spend money here. Went in and asked if I could get a ice water cause it was hot out, and the barista rudely tell me I must make a purchase. Like what? I get that they have some new rules about the bathroom and people just hanging out, but for a regular customer who Batista's know by name and always know my order to be treated that way just for a water is not cool. I will happily no longer get coffee from Starbucks. Sad that the baristas that were working and know I am a regular just looked and didn't even let this new barista know. Never thought I would write a bad review,but this girls poor attitude and nastiness over a water, was ridiculous. Thanks for the past service, but I will no longer visit. Thanks Starbucks for treating a long time costumer like that. 👍
When I first pulled up, I was really impressed with this location and for the most part the entire staff looks fantastic. And then I walked up to the counter and asked for the bathroom code - And the lady looks at me condescendingly And asks “ Have you made a purchase yet?” That was a bit shocking because that has never happened to me before.
The bathroom code rule is created to prevent street bums from walking in And I get it. One look at me and she could have recognized that I wasn’t one. I actually had already ordered through the app, but I needed to go to the bathroom fast!
Anyway, This is the first time this has happened to me in a Starbucks and I’m a bit disappointed.
Atmosphere: 5
Food: 5
Service: 1
Ed White
Nice place
Atmosphere: 4
Food: 4
Service: 4
Deirdre Price
When I go to this location and person of color such as myself have to wait over 20 mins. Just for hot coffee nothing else. Everyone that came in after me got thier coffee. When I had gotten my coffee it was not hot, it was warm. So that let me know it was sitting. I guest racially profiles exists.
Atmosphere: 3
Service: 2
Jenell “Jenell” Jackson
I am visiting Houston for work and this Starbucks has been my go-to! The staff is so friendly. Mariah and Crystal and the morning crew are so nice and hospitable. They greet every single customer and some by name. Mariah even memorized my order after just two short weeks. I love when a place has good service like this. The store is also very clean and if you’re someone who likes to work at coffee shops, I’d definitely suggest this one!
Atmosphere: 5
Food: 5
Service: 5
Alex Izvekov
Sunday mornings, even before a morning rush is 2/10 for drink making accuracy. Pretty bad for a Starbucks. I guess location is busy enough for management to not care about having to uphold brand values. Reply from owner is a generic contact me. We went AGAIN on a Tuesday and they made two identically drinks two different ways. Done with this location! Kirby street facing is better, main and 610 is better, Bellaire one is better too. GET YOUR STAFF TRAINED AND CONSISTENT!
I Am Absolutely Appalled by This Establishment.Well, let me tell y’all something. I have been a loyal Starbucks customer for YEARS. I am practically on a first-name basis with my mobile order history. I walk into Starbucks more often than I walk into my own kitchen. So you can imagine my utter disbelief when I strolled into the Rice Village location on my birthday, my actual birthday, mind you, and experienced the most shockingly rude behavior I have ever seen in a place that claims to serve hospitality and coffee.My friends and I had JUST stepped inside. The door had barely even closed behind us. And this employee comes at us like we kicked her dog, hollerin’ about us “standing in the entrance.” Honey, we had been in that doorway for approximately one Mississippi. Where in the world were we supposed to go? Should I have teleported to the counter? Should I have somersaulted across the floor like a circus act? Let’s be serious.And then, bless her heart, she somehow managed to get even ruder.We walked up, very calmly and very politely, ready to spend far too much money on iced coffee, and she flat-out ordered us to leave the store. No explanation. No courtesy. Not even the fake customer-service smile they teach in training videos. So I told her, as sweetly as anyone could on their birthday, “Ma’am, it’s my birthday.” And do y’all know what she said? She said she DID NOT CARE. The audacity was truly groundbreaking.
Next thing I know, we’re being ushered out the door like we’re stray animals instead of loyal, paying customers. I stood outside, holding my wallet and my dignity, wondering how in the world a place I support every single morning could treat anyone this way.This wasn’t just bad customer service. This was a complete collapse of manners, humanity, and basic Southern decency. My mama raised me better than to speak to ANYONE like that, and frankly, it is astonishing that she felt comfortable doing it in broad daylight.To Starbucks corporate: please, for the love of good sweet tea and common sense, get this location under control. No loyal customer should ever be yelled at, dismissed, or kicked out for simply standing where the architect put the door.
Until this store remembers what manners look like, I will be taking my business elsewhere. Bless y’all’s heart.
Atmosphere: 1
Food: 1
Service: 1
I've been going every Thursday for the past month and a half. The place has a good atmosphere and you can work online. The barista service varies greatly; the manager is super friendly, but the rest leave a lot to be desired. Also, it's also the only Starbucks I've seen that asks if you've eaten there before sharing the bathroom code.
Atmosphere: 5
Service: 3
I always do drive thru and this location is very hit or miss. I typically order the same drink everytime (lavender matcha latte). One time a barrista handed me my drink and the foam that was supposed to be on top of my drink was somehow mixed into the rest of it and appeared to be really sloppily poured. Like some of it was dripping down the side of the cup. Additionally, it took so long for them to get my drink that I was running late to work so I didn't have time to actually go and complain about it. I get if it was human error and that's fine if that was just a one time thing. If it does happen again, I will go in and let y'all know.
Also stop forcing employees to write stuff positive stuff on cups. We all know corporate is forcing y'all to do it😭
Atmosphere: 3
Food: 4
Service: 3
I just want to shout out to Bryan, the employee who always wear a knitted beanie, he’s super professional and nice; every time I go there I felt treated with kindness and hospitality 🙌
Atmosphere: 5
Food: 5
Service: 5
When I heard Starbucks finally got unsweetened straight matcha I decided to get matcha lattes there will real milk. First few ttmes they were green and I could taste the matcha. Last two times they were more milk. Very pale green. Not sure if this lady is new manager but she assured me she put the full amount of scoops. Not sure why it turned out feeling. I bought cup of milk for that price. Last visit same thing. So not sure what I was getting before it was bright green like matcha is suppose to be. I won’t order it again. Not worth it.
Atmosphere: 5
Food: 3
Service: 5
I order a Iced Lavender Cream Oatmilk Matcha but instead I got a cup of ice. Really bad to be honest, it was only ice and a bit of matcha, I barely taste the lavander
Love manager Crystal and all the super-friendly baristas, including Bryan, Cierra, Hannah, Richard, and Kevin—high point of my week!
Atmosphere: 5
Food: 5
Service: 5
FREE DRINKS ON YOUR BIRTHDAY THROUGH THE APP!
Atmosphere: 5
Food: 5
Service: 5
Visited this location today and had such a lovely experience. Shout out to Maria (and Chelsea!) for being genuinely kind human beings, swift and efficient.
It matters and it's appreciated. : )
Atmosphere: 5
Food: 5
Service: 5
I am someone who has been a regular customer for years now, but after today I will no longer spend money here. Went in and asked if I could get a ice water cause it was hot out, and the barista rudely tell me I must make a purchase. Like what? I get that they have some new rules about the bathroom and people just hanging out, but for a regular customer who Batista's know by name and always know my order to be treated that way just for a water is not cool. I will happily no longer get coffee from Starbucks. Sad that the baristas that were working and know I am a regular just looked and didn't even let this new barista know. Never thought I would write a bad review,but this girls poor attitude and nastiness over a water, was ridiculous. Thanks for the past service, but I will no longer visit. Thanks Starbucks for treating a long time costumer like that. 👍
Restaurantji Recommends
When I first pulled up, I was really impressed with this location and for the most part the entire staff looks fantastic. And then I walked up to the counter and asked for the bathroom code - And the lady looks at me condescendingly And asks “ Have you made a purchase yet?” That was a bit shocking because that has never happened to me before.
The bathroom code rule is created to prevent street bums from walking in And I get it. One look at me and she could have recognized that I wasn’t one. I actually had already ordered through the app, but I needed to go to the bathroom fast!
Anyway, This is the first time this has happened to me in a Starbucks and I’m a bit disappointed.
Atmosphere: 5
Food: 5
Service: 1
Nice place
Atmosphere: 4
Food: 4
Service: 4
When I go to this location and person of color such as myself have to wait over 20 mins. Just for hot coffee nothing else. Everyone that came in after me got thier coffee. When I had gotten my coffee it was not hot, it was warm. So that let me know it was sitting. I guest racially profiles exists.
Atmosphere: 3
Service: 2
I am visiting Houston for work and this Starbucks has been my go-to! The staff is so friendly. Mariah and Crystal and the morning crew are so nice and hospitable. They greet every single customer and some by name. Mariah even memorized my order after just two short weeks. I love when a place has good service like this. The store is also very clean and if you’re someone who likes to work at coffee shops, I’d definitely suggest this one!
Atmosphere: 5
Food: 5
Service: 5
Sunday mornings, even before a morning rush is 2/10 for drink making accuracy. Pretty bad for a Starbucks. I guess location is busy enough for management to not care about having to uphold brand values.
Reply from owner is a generic contact me. We went AGAIN on a Tuesday and they made two identically drinks two different ways.
Done with this location! Kirby street facing is better, main and 610 is better, Bellaire one is better too.
GET YOUR STAFF TRAINED AND CONSISTENT!
Service: 1
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