Couldnāt get a water to take my meds without standing in line first and when I asked if could get a water instead of just explaining it was a policy or having some level of maturity the lady just says uh uh. Grow up
Service: 1
Caitlyn Gierisch (Sadako)
Delicious, Super sweet staff, and a quick in and out experience!
Atmosphere: 5
Food: 5
Service: 5
Ruby Olivo
I ordered an ice espresso in grande cup with syrup and milk and I got it in a short cup. The barista taking my order seemed new so i understood that they accidentally put the order in wrong. However when i approached the barista at the bar and asked nicely her to remake it. Emphasis on remake. She poured my drink into a grande ice cup and when I told her that that was not what I wanted. She gave me a very nasty attitude until I told her that I also worked at Starbucks and I know that is not standard. Please train your employees correctly.
Service: 1
Miguel Castro
Amazing location, super chic but very busy. Expect a lot of people on the weekends, try to order in advance (using the app) to avoid the very long lines. Or, order, go for a walk outside to the stores and come back!
Atmosphere: 4
Food: 4
Service: 4
Osinachi Okafor
I love Starbucks coffeeā¦ Quite addictive
Atmosphere: 5
Food: 5
Service: 5
R W
From the moment I walked inā¦ everyone spoke (which is rare nowadays) but Kevin is what makes you want to come back for moreā¦ Kevinās customer service is the kind that makes you feel like he knows you. Thank you Kevin for having a heart for customer service!
Atmosphere: 5
Food: 5
Service: 5
Dfjin Hi bhj
I Am Absolutely Appalled by This Establishment.Well, let me tell yāall something. I have been a loyal Starbucks customer for YEARS. I am practically on a first-name basis with my mobile order history. I walk into Starbucks more often than I walk into my own kitchen. So you can imagine my utter disbelief when I strolled into the Rice Village location on my birthday, my actual birthday, mind you, and experienced the most shockingly rude behavior I have ever seen in a place that claims to serve hospitality and coffee.My friends and I had JUST stepped inside. The door had barely even closed behind us. And this employee comes at us like we kicked her dog, hollerinā about us āstanding in the entrance.ā Honey, we had been in that doorway for approximately one Mississippi. Where in the world were we supposed to go? Should I have teleported to the counter? Should I have somersaulted across the floor like a circus act? Letās be serious.And then, bless her heart, she somehow managed to get even ruder.We walked up, very calmly and very politely, ready to spend far too much money on iced coffee, and she flat-out ordered us to leave the store. No explanation. No courtesy. Not even the fake customer-service smile they teach in training videos. So I told her, as sweetly as anyone could on their birthday, āMaāam, itās my birthday.ā And do yāall know what she said? She said she DID NOT CARE. The audacity was truly groundbreaking. Next thing I know, weāre being ushered out the door like weāre stray animals instead of loyal, paying customers. I stood outside, holding my wallet and my dignity, wondering how in the world a place I support every single morning could treat anyone this way.This wasnāt just bad customer service. This was a complete collapse of manners, humanity, and basic Southern decency. My mama raised me better than to speak to ANYONE like that, and frankly, it is astonishing that she felt comfortable doing it in broad daylight.To Starbucks corporate: please, for the love of good sweet tea and common sense, get this location under control. No loyal customer should ever be yelled at, dismissed, or kicked out for simply standing where the architect put the door. Until this store remembers what manners look like, I will be taking my business elsewhere. Bless yāallās heart.
I've been going every Thursday for the past month and a half. The place has a good atmosphere and you can work online. The barista service varies greatly; the manager is super friendly, but the rest leave a lot to be desired. Also, it's also the only Starbucks I've seen that asks if you've eaten there before sharing the bathroom code.
I always do drive thru and this location is very hit or miss. I typically order the same drink everytime (lavender matcha latte). One time a barrista handed me my drink and the foam that was supposed to be on top of my drink was somehow mixed into the rest of it and appeared to be really sloppily poured. Like some of it was dripping down the side of the cup. Additionally, it took so long for them to get my drink that I was running late to work so I didn't have time to actually go and complain about it. I get if it was human error and that's fine if that was just a one time thing. If it does happen again, I will go in and let y'all know.
Also stop forcing employees to write stuff positive stuff on cups. We all know corporate is forcing y'all to do itš
Atmosphere: 3
Food: 4
Service: 3
Anran Sun
I just want to shout out to Bryan, the employee who always wear a knitted beanie, heās super professional and nice; every time I go there I felt treated with kindness and hospitality š
Atmosphere: 5
Food: 5
Service: 5
T S (TS)
When I heard Starbucks finally got unsweetened straight matcha I decided to get matcha lattes there will real milk. First few ttmes they were green and I could taste the matcha. Last two times they were more milk. Very pale green. Not sure if this lady is new manager but she assured me she put the full amount of scoops. Not sure why it turned out feeling. I bought cup of milk for that price. Last visit same thing. So not sure what I was getting before it was bright green like matcha is suppose to be. I wonāt order it again. Not worth it.
Atmosphere: 5
Food: 3
Service: 5
kilsy medina weffer
I order a Iced Lavender Cream Oatmilk Matcha but instead I got a cup of ice. Really bad to be honest, it was only ice and a bit of matcha, I barely taste the lavander
Medusa InAkron
Love manager Crystal and all the super-friendly baristas, including Bryan, Cierra, Hannah, Richard, and Kevināhigh point of my week!
Nice šš»
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Couldnāt get a water to take my meds without standing in line first and when I asked if could get a water instead of just explaining it was a policy or having some level of maturity the lady just says uh uh. Grow up
Service: 1
Delicious, Super sweet staff, and a quick in and out experience!
Atmosphere: 5
Food: 5
Service: 5
I ordered an ice espresso in grande cup with syrup and milk and I got it in a short cup. The barista taking my order seemed new so i understood that they accidentally put the order in wrong. However when i approached the barista at the bar and asked nicely her to remake it. Emphasis on remake. She poured my drink into a grande ice cup and when I told her that that was not what I wanted. She gave me a very nasty attitude until I told her that I also worked at Starbucks and I know that is not standard. Please train your employees correctly.
Service: 1
Amazing location, super chic but very busy. Expect a lot of people on the weekends, try to order in advance (using the app) to avoid the very long lines.
Or, order, go for a walk outside to the stores and come back!
Atmosphere: 4
Food: 4
Service: 4
I love Starbucks coffeeā¦ Quite addictive
Atmosphere: 5
Food: 5
Service: 5
From the moment I walked inā¦ everyone spoke (which is rare nowadays) but Kevin is what makes you want to come back for moreā¦ Kevinās customer service is the kind that makes you feel like he knows you. Thank you Kevin for having a heart for customer service!
Atmosphere: 5
Food: 5
Service: 5
I Am Absolutely Appalled by This Establishment.Well, let me tell yāall something. I have been a loyal Starbucks customer for YEARS. I am practically on a first-name basis with my mobile order history. I walk into Starbucks more often than I walk into my own kitchen. So you can imagine my utter disbelief when I strolled into the Rice Village location on my birthday, my actual birthday, mind you, and experienced the most shockingly rude behavior I have ever seen in a place that claims to serve hospitality and coffee.My friends and I had JUST stepped inside. The door had barely even closed behind us. And this employee comes at us like we kicked her dog, hollerinā about us āstanding in the entrance.ā Honey, we had been in that doorway for approximately one Mississippi. Where in the world were we supposed to go? Should I have teleported to the counter? Should I have somersaulted across the floor like a circus act? Letās be serious.And then, bless her heart, she somehow managed to get even ruder.We walked up, very calmly and very politely, ready to spend far too much money on iced coffee, and she flat-out ordered us to leave the store. No explanation. No courtesy. Not even the fake customer-service smile they teach in training videos. So I told her, as sweetly as anyone could on their birthday, āMaāam, itās my birthday.ā And do yāall know what she said? She said she DID NOT CARE. The audacity was truly groundbreaking.
Next thing I know, weāre being ushered out the door like weāre stray animals instead of loyal, paying customers. I stood outside, holding my wallet and my dignity, wondering how in the world a place I support every single morning could treat anyone this way.This wasnāt just bad customer service. This was a complete collapse of manners, humanity, and basic Southern decency. My mama raised me better than to speak to ANYONE like that, and frankly, it is astonishing that she felt comfortable doing it in broad daylight.To Starbucks corporate: please, for the love of good sweet tea and common sense, get this location under control. No loyal customer should ever be yelled at, dismissed, or kicked out for simply standing where the architect put the door.
Until this store remembers what manners look like, I will be taking my business elsewhere. Bless yāallās heart.
Atmosphere: 1
Food: 1
Service: 1
I've been going every Thursday for the past month and a half. The place has a good atmosphere and you can work online. The barista service varies greatly; the manager is super friendly, but the rest leave a lot to be desired. Also, it's also the only Starbucks I've seen that asks if you've eaten there before sharing the bathroom code.
Atmosphere: 5
Service: 3
Restaurantji Recommends
I always do drive thru and this location is very hit or miss. I typically order the same drink everytime (lavender matcha latte). One time a barrista handed me my drink and the foam that was supposed to be on top of my drink was somehow mixed into the rest of it and appeared to be really sloppily poured. Like some of it was dripping down the side of the cup. Additionally, it took so long for them to get my drink that I was running late to work so I didn't have time to actually go and complain about it. I get if it was human error and that's fine if that was just a one time thing. If it does happen again, I will go in and let y'all know.
Also stop forcing employees to write stuff positive stuff on cups. We all know corporate is forcing y'all to do itš
Atmosphere: 3
Food: 4
Service: 3
I just want to shout out to Bryan, the employee who always wear a knitted beanie, heās super professional and nice; every time I go there I felt treated with kindness and hospitality š
Atmosphere: 5
Food: 5
Service: 5
When I heard Starbucks finally got unsweetened straight matcha I decided to get matcha lattes there will real milk. First few ttmes they were green and I could taste the matcha. Last two times they were more milk. Very pale green. Not sure if this lady is new manager but she assured me she put the full amount of scoops. Not sure why it turned out feeling. I bought cup of milk for that price. Last visit same thing. So not sure what I was getting before it was bright green like matcha is suppose to be. I wonāt order it again. Not worth it.
Atmosphere: 5
Food: 3
Service: 5
I order a Iced Lavender Cream Oatmilk Matcha but instead I got a cup of ice. Really bad to be honest, it was only ice and a bit of matcha, I barely taste the lavander
Love manager Crystal and all the super-friendly baristas, including Bryan, Cierra, Hannah, Richard, and Kevināhigh point of my week!
Atmosphere: 5
Food: 5
Service: 5
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