Oh the humanity. We've actually witnessed the manager verbally attacking an unassuming customer sipping coffee at a table for no reason. There is no place for this kind of behaviors. Shame, she wouldn't even apologize after customers were shaken up. Please train your staff to respect human beings, speak in a professional tone and leave their young entitled personalities at home.
Atmosphere: 3
Food: 3
Service: 1
Tammy Tran
It was quite busy in the morning at the drive-thru. And they handed me the wrong order.
Ramona Adams
I ordered a hot chai latte and discovered after I drove away that I received a cup of coffee.
Atmosphere: 1
Food: 1
Service: 1
Tumo Mabote
Good vibes lives here ?
Atmosphere: 5
Food: 5
Service: 5
Kmilin Gam
I think the Kamahal "the cashier" needs to be nicer and smile a little more, I almost didn't understand what he was saying and felt uncomfortable asking him to repeat himself. I understood him what he was saying and felt uncomfortable asking him to repeat himself, additionally I think all the staff work as deamotivated or angry I think they need to be a little more empaticéis, charismatic and smiling. I have always said if you don't like your job in service look for another job that makes you happy, but don't contaminate others with your bad face and bad attitude.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Iced Caramel Macchiato
Nozer Buchia
My new office for meetings
Atmosphere: 5
Food: 5
Service: 5
Frank YT
The employee she was so rude to us cuz my uncle was born in 1971 and we saw a Starbucks shirt that said since 1971 and my uncle wanted to take a pic and she told him we're not allowed to take a picture for it and she asked us what r u guys waiting for anyways while we were waiting for our drinks? bad manners
Food: 5
Service: 1
Koko
The employee she was so rude to us cuz my uncle was born in 1971 and we saw a Starbucks shirt that said since 1971 and my uncle wanted to take a pic and she told him we're not allowed to take a picture for it and she asked us what r u guys waiting for anyways while we were waiting for our drinks🤣 bad manners
Food: 5
Service: 1
Сильвестр Сталлоне
They didn’t sell me a cappuccino and a Starbucks mug because I had $100
Atmosphere: 1
Service: 1
David Johnson
Great location. My party and I set outside and enjoyed good coffee and great conversation. The service is top-notch; and the coffee shop is very clean and well maintained.
Servers had a poor attitude. What happened to the upbeat positive interaction at Starbucks.
Parking: Parking is often blocked by the drive thru line.
Atmosphere: 3
Food: 4
Service: 2
Fast Track Limo
Not recommended at all The barista em… is so rude she doesn’t know anything about customer service at all not recommending this store at all very bad service ????
Atmosphere: 1
Service: 1
Abdulhadi Alkhudaidy
A well-known company, but this branch is criticized for its poor cleanliness, even though the store is
Atmosphere: 2
Food: 4
Service: 3
Kandice Stanton
First of all, let me start off by saying I equate Starbucks to Chick-fil-A in that for the most part they usually have great customer service. However, this location the manager needs to learn to have more respect for customers when they place orders especially customized orders.I ordered three shots of espresso with six pumps of vanilla syrup and I asked for it to be shaken. I was not ordering an iced shaken espresso because I did not want any dairy or nondairy substitute in the drink just the espresso and the syrup.Other Starbucks locations have been very accommodating to me in the way that I place this order and they shake it this manager in fact, it was other Starbucks locations that suggested that I ordered the drink this way since I did not want any dairy and they could still shake it and not charge me the same price Espresso .Alena the manager said there was no “shaken”button and because of that she was either going to have to charge me to shake the drink or charge me for an ice shaken Espresso. I told her that did not make any sense to be Charito shake a drink. In fact it’s other locations that encouraged me to order it the way that to save a little money since I did not want any milk. She told me because I was asking for it to be shaken, She was going to charge me for a shaken espresso or she was going to charge me to shake the drink because in her words shaking the drink is “Manual labor”, and she has to charge me for the labor to make the drink.I told her that was the stupidest thing I had ever heard, and other Starbucks do not do this, and she told me she cannot account for what other Starbucks locations do so those were my only two options.I told her no what you can do is type in “Ask me” since there is no shaken button and tell the barista that’s making the drink to shake it. Again she told me she could not do that because she needs to charge me for the “manual labor” for making the drink.I told her she sounded crazy and left. I literally went to another Starbucks down the street where when I asked for the same and guess what he did? He manually typed in “shaken”, and they made it just the way I wanted like the other location.My advice to the store owner would be to address the manager to learn to be less ridged and to be more respectful when a person is customizing their order, there’s no reason that she should’ve charged me for “manual labor” to shake a drink or to tell me that she will charge me for a drink I wasn’t ordered. Saying that out loud just sounded crazy.I will never spend any money at this location ever again, which is a shame because I really enjoyed sitting at that Location since it’s a newer location, but not until they get rid of her or teach her how to have better interactions with customers. She was very condescending when she was speaking to me.I can admit, my tone was harsh, and I should not have said she sounded stupid but in the moment she was very passive aggressive and that was my initial reaction
Oh the humanity. We've actually witnessed the manager verbally attacking an unassuming customer sipping coffee at a table for no reason. There is no place for this kind of behaviors. Shame, she wouldn't even apologize after customers were shaken up. Please train your staff to respect human beings, speak in a professional tone and leave their young entitled personalities at home.
Atmosphere: 3
Food: 3
Service: 1
It was quite busy in the morning at the drive-thru. And they handed me the wrong order.
I ordered a hot chai latte and discovered after I drove away that I received a cup of coffee.
Atmosphere: 1
Food: 1
Service: 1
Good vibes lives here ?
Atmosphere: 5
Food: 5
Service: 5
I think the Kamahal "the cashier" needs to be nicer and smile a little more, I almost didn't understand what he was saying and felt uncomfortable asking him to repeat himself.
I understood him what he was saying and felt uncomfortable asking him to repeat himself, additionally I think all the staff work as deamotivated or angry I think they need to be a little more empaticéis, charismatic and smiling. I have always said if you don't like your job in service look for another job that makes you happy, but don't contaminate others with your bad face and bad attitude.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Iced Caramel Macchiato
My new office for meetings
Atmosphere: 5
Food: 5
Service: 5
The employee she was so rude to us cuz my uncle was born in 1971 and we saw a Starbucks shirt that said since 1971 and my uncle wanted to take a pic and she told him we're not allowed to take a picture for it and she asked us what r u guys waiting for anyways while we were waiting for our drinks? bad manners
Food: 5
Service: 1
The employee she was so rude to us cuz my uncle was born in 1971 and we saw a Starbucks shirt that said since 1971 and my uncle wanted to take a pic and she told him we're not allowed to take a picture for it and she asked us what r u guys waiting for anyways while we were waiting for our drinks🤣 bad manners
Food: 5
Service: 1
They didn’t sell me a cappuccino and a Starbucks mug because I had $100
Atmosphere: 1
Service: 1
Great location. My party and I set outside and enjoyed good coffee and great conversation. The service is top-notch; and the coffee shop is very clean and well maintained.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great people, great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss Croissant
Servers had a poor attitude. What happened to the upbeat positive interaction at Starbucks.
Parking: Parking is often blocked by the drive thru line.
Atmosphere: 3
Food: 4
Service: 2
Not recommended at all The barista em… is so rude she doesn’t know anything about customer service at all not recommending this store at all very bad service ????
Atmosphere: 1
Service: 1
A well-known company, but this branch is criticized for its poor cleanliness, even though the store is
Atmosphere: 2
Food: 4
Service: 3
First of all, let me start off by saying I equate Starbucks to Chick-fil-A in that for the most part they usually have great customer service. However, this location the manager needs to learn to have more respect for customers when they place orders especially customized orders.I ordered three shots of espresso with six pumps of vanilla syrup and I asked for it to be shaken. I was not ordering an iced shaken espresso because I did not want any dairy or nondairy substitute in the drink just the espresso and the syrup.Other Starbucks locations have been very accommodating to me in the way that I place this order and they shake it this manager in fact, it was other Starbucks locations that suggested that I ordered the drink this way since I did not want any dairy and they could still shake it and not charge me the same price Espresso .Alena the manager said there was no “shaken”button and because of that she was either going to have to charge me to shake the drink or charge me for an ice shaken Espresso. I told her that did not make any sense to be Charito shake a drink. In fact it’s other locations that encouraged me to order it the way that to save a little money since I did not want any milk. She told me because I was asking for it to be shaken, She was going to charge me for a shaken espresso or she was going to charge me to shake the drink because in her words shaking the drink is “Manual labor”, and she has to charge me for the labor to make the drink.I told her that was the stupidest thing I had ever heard, and other Starbucks do not do this, and she told me she cannot account for what other Starbucks locations do so those were my only two options.I told her no what you can do is type in “Ask me” since there is no shaken button and tell the barista that’s making the drink to shake it. Again she told me she could not do that because she needs to charge me for the “manual labor” for making the drink.I told her she sounded crazy and left. I literally went to another Starbucks down the street where when I asked for the same and guess what he did? He manually typed in “shaken”, and they made it just the way I wanted like the other location.My advice to the store owner would be to address the manager to learn to be less ridged and to be more respectful when a person is customizing their order, there’s no reason that she should’ve charged me for “manual labor” to shake a drink or to tell me that she will charge me for a drink I wasn’t ordered. Saying that out loud just sounded crazy.I will never spend any money at this location ever again, which is a shame because I really enjoyed sitting at that Location since it’s a newer location, but not until they get rid of her or teach her how to have better interactions with customers. She was very condescending when she was speaking to me.I can admit, my tone was harsh, and I should not have said she sounded stupid but in the moment she was very passive aggressive and that was my initial reaction
Service: 1
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