Not recommended at all The barista em… is so rude she doesn’t know anything about customer service at all not recommending this store at all very bad service ????
Atmosphere: 1
Service: 1
Abdulhadi Alkhudaidy
A well-known company, but this branch is criticized for its poor cleanliness, even though the store is
Atmosphere: 2
Food: 4
Service: 3
Kandice Stanton
First of all, let me start off by saying I equate Starbucks to Chick-fil-A in that for the most part they usually have great customer service. However, this location the manager needs to learn to have more respect for customers when they place orders especially customized orders.I ordered three shots of espresso with six pumps of vanilla syrup and I asked for it to be shaken. I was not ordering an iced shaken espresso because I did not want any dairy or nondairy substitute in the drink just the espresso and the syrup.Other Starbucks locations have been very accommodating to me in the way that I place this order and they shake it this manager in fact, it was other Starbucks locations that suggested that I ordered the drink this way since I did not want any dairy and they could still shake it and not charge me the same price Espresso .Alena the manager said there was no “shaken”button and because of that she was either going to have to charge me to shake the drink or charge me for an ice shaken Espresso. I told her that did not make any sense to be Charito shake a drink. In fact it’s other locations that encouraged me to order it the way that to save a little money since I did not want any milk. She told me because I was asking for it to be shaken, She was going to charge me for a shaken espresso or she was going to charge me to shake the drink because in her words shaking the drink is “Manual labor”, and she has to charge me for the labor to make the drink.I told her that was the stupidest thing I had ever heard, and other Starbucks do not do this, and she told me she cannot account for what other Starbucks locations do so those were my only two options.I told her no what you can do is type in “Ask me” since there is no shaken button and tell the barista that’s making the drink to shake it. Again she told me she could not do that because she needs to charge me for the “manual labor” for making the drink.I told her she sounded crazy and left. I literally went to another Starbucks down the street where when I asked for the same and guess what he did? He manually typed in “shaken”, and they made it just the way I wanted like the other location.My advice to the store owner would be to address the manager to learn to be less ridged and to be more respectful when a person is customizing their order, there’s no reason that she should’ve charged me for “manual labor” to shake a drink or to tell me that she will charge me for a drink I wasn’t ordered. Saying that out loud just sounded crazy.I will never spend any money at this location ever again, which is a shame because I really enjoyed sitting at that Location since it’s a newer location, but not until they get rid of her or teach her how to have better interactions with customers. She was very condescending when she was speaking to me.I can admit, my tone was harsh, and I should not have said she sounded stupid but in the moment she was very passive aggressive and that was my initial reaction
Service: 1
Jose Carlos
Good coffee.
Atmosphere: 5
Food: 5
Service: 5
Roberto Ruiz
Nice place, good locationDri-thru availableYou have parking but it is small and perhaps uncomfortable with people who order by car.The staff is not at all friendly to people.I ordered my favorite White Chocolate Mocha and Lemon Cake, it was super delicious.
Atmosphere: 3
Food: 4
Service: 2
H A
Drive through was so rude, he literally called me b.tch, slammed window in my face, made a prejudice remark, is this what Starbucks stands for? Management needs to address employee manners.
Atmosphere: 1
Service: 1
Louise Nelson
Just started to frequent this location and I already have a favorite barista? Rene is amazing and remembered my name the very second visit. Thank you and much love!?
Atmosphere: 5
Food: 5
Service: 5
Michael Carpenter
Love Starbucks and all locations, but this one. Horribly rude staff. Go to the one on San Filipe, unless you want a life lesson from a drive thru employee.
Atmosphere: 5
Food: 5
Service: 1
LaLa Mixon
Such a cute Starbucks and all of the ladies were so nice! They all greeted us when we walked in. My white mocha was also perfectly made so thank you ladies!
Atmosphere: 5
Food: 5
Service: 5
Richard H
Servers had a poor attitude. What happened to the upbeat positive interaction at Starbucks.Parking: Parking is often blocked by the drive thru line.
Stop by with Happy friends after our morning walk on the weekends. We get excellent service. BkBs:-)
Atmosphere: 5
Food: 5
Service: 5
Tom Tague
This location is very busy in the morning and drive through extends around twice to i610 feeder, but they are usually pretty quick. Coffee and food items are consistently above average.
Atmosphere: 5
Food: 5
Service: 5
Katherine Mc
Caffeine Heaven
Caroline C.
The staff here is always in a great mood and very sweet! However, the last few times I've been, I have been disappointed by my coffee not being filled all the way up. I ordered a shaken espresso, which ended up being almost 40% foam. I feel like this is sometimes typical of Starbucks though and not unique problem for this location.
jamie garza
I am always happy with my coffee, and I enjoy the friendly
Not recommended at all The barista em… is so rude she doesn’t know anything about customer service at all not recommending this store at all very bad service ????
Atmosphere: 1
Service: 1
A well-known company, but this branch is criticized for its poor cleanliness, even though the store is
Atmosphere: 2
Food: 4
Service: 3
First of all, let me start off by saying I equate Starbucks to Chick-fil-A in that for the most part they usually have great customer service. However, this location the manager needs to learn to have more respect for customers when they place orders especially customized orders.I ordered three shots of espresso with six pumps of vanilla syrup and I asked for it to be shaken. I was not ordering an iced shaken espresso because I did not want any dairy or nondairy substitute in the drink just the espresso and the syrup.Other Starbucks locations have been very accommodating to me in the way that I place this order and they shake it this manager in fact, it was other Starbucks locations that suggested that I ordered the drink this way since I did not want any dairy and they could still shake it and not charge me the same price Espresso .Alena the manager said there was no “shaken”button and because of that she was either going to have to charge me to shake the drink or charge me for an ice shaken Espresso. I told her that did not make any sense to be Charito shake a drink. In fact it’s other locations that encouraged me to order it the way that to save a little money since I did not want any milk. She told me because I was asking for it to be shaken, She was going to charge me for a shaken espresso or she was going to charge me to shake the drink because in her words shaking the drink is “Manual labor”, and she has to charge me for the labor to make the drink.I told her that was the stupidest thing I had ever heard, and other Starbucks do not do this, and she told me she cannot account for what other Starbucks locations do so those were my only two options.I told her no what you can do is type in “Ask me” since there is no shaken button and tell the barista that’s making the drink to shake it. Again she told me she could not do that because she needs to charge me for the “manual labor” for making the drink.I told her she sounded crazy and left. I literally went to another Starbucks down the street where when I asked for the same and guess what he did? He manually typed in “shaken”, and they made it just the way I wanted like the other location.My advice to the store owner would be to address the manager to learn to be less ridged and to be more respectful when a person is customizing their order, there’s no reason that she should’ve charged me for “manual labor” to shake a drink or to tell me that she will charge me for a drink I wasn’t ordered. Saying that out loud just sounded crazy.I will never spend any money at this location ever again, which is a shame because I really enjoyed sitting at that Location since it’s a newer location, but not until they get rid of her or teach her how to have better interactions with customers. She was very condescending when she was speaking to me.I can admit, my tone was harsh, and I should not have said she sounded stupid but in the moment she was very passive aggressive and that was my initial reaction
Service: 1
Good coffee.
Atmosphere: 5
Food: 5
Service: 5
Nice place, good locationDri-thru availableYou have parking but it is small and perhaps uncomfortable with people who order by car.The staff is not at all friendly to people.I ordered my favorite White Chocolate Mocha and Lemon Cake, it was super delicious.
Atmosphere: 3
Food: 4
Service: 2
Drive through was so rude, he literally called me b.tch, slammed window in my face, made a prejudice remark, is this what Starbucks stands for? Management needs to address employee manners.
Atmosphere: 1
Service: 1
Just started to frequent this location and I already have a favorite barista? Rene is amazing and remembered my name the very second visit. Thank you and much love!?
Atmosphere: 5
Food: 5
Service: 5
Love Starbucks and all locations, but this one. Horribly rude staff. Go to the one on San Filipe, unless you want a life lesson from a drive thru employee.
Atmosphere: 5
Food: 5
Service: 1
Such a cute Starbucks and all of the ladies were so nice! They all greeted us when we walked in. My white mocha was also perfectly made so thank you ladies!
Atmosphere: 5
Food: 5
Service: 5
Servers had a poor attitude. What happened to the upbeat positive interaction at Starbucks.Parking: Parking is often blocked by the drive thru line.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Stop by with Happy friends after our morning walk on the weekends. We get excellent service. BkBs:-)
Atmosphere: 5
Food: 5
Service: 5
This location is very busy in the morning and drive through extends around twice to i610 feeder, but they are usually pretty quick. Coffee and food items are consistently above average.
Atmosphere: 5
Food: 5
Service: 5
Caffeine Heaven
The staff here is always in a great mood and very sweet! However, the last few times I've been, I have been disappointed by my coffee not being filled all the way up. I ordered a shaken espresso, which ended up being almost 40% foam. I feel like this is sometimes typical of Starbucks though and not unique problem for this location.
I am always happy with my coffee, and I enjoy the friendly
Atmosphere: 5
Service: 5