Make me wait for more 6 min to take my order , I’m have get someone attention to take my order and when finally she did give me attitude. Feel like she doesnt like me Another person came in after me, and they gave him his order first. Maybe because im Latina .
Service: 1
C L
Barista Tree made my starbucks visit so pleasant this morning ✨ she crafted my drink perfectly! thank u
Atmosphere: 5
Food: 5
Service: 5
H Will
Service was fine but had trouble completing order since place was so noisy. The wait was sorta long too but this isn't the fault of the staff. For the amount of orders they were handling out thought they did well. I see other reviewers have had similar trouble. The basic problem with this location is that it is far too small, too cramped, and too busy for a store that is barely bigger than a food court location. There is hardly any where to sit either. Only 3 2 person tables and mini 2 person bar table. All the problems with this place stem from this place having the wrong size foot print. Judging from comments and my experiences here it needs to move to a bigger place. Until then it's going subpar experience if you go during prime hours.
Atmosphere: 1
Food: 4
Service: 3
Vanessa Moreno
Trash, terrible, rude. Don’t blame the front cashier blame the other rude one making drinks. Lesson learned.
Jonell Lewis
This is the most disorganized location I have ever had to displeasure of waiting 15 minutes before giving up just to try and get a drink ordered sad day.
Atmosphere: 4
Service: 1
Manda B
I try to avoid this location as much as possible. I stopped coming when they had sooooo much difficulty making a menu'd drink and the employees with nasty attitudes. Its ghetto af and the only location ive ever had issues with. The employees tend to be quite rude and act like they dont want to be here. This visit was no different. This was the first in a very long time. I decided to give them another try today because I needed car work done and was waiting on them to finish. Decided to get a drink here while I wait. Im beyond patient and nice as can be, but this place sure tests my kindness. I have no problem displaying the same treatment im receiving either. Barista was on my ass the second I walked in and was so rude about it. Felt like I was being treated like a homeless person, or like I wasn't welcome. I wanted to use the app, but was fighting with it as I walked in, I had a seat to finish my app fight. Barista wanted to play 21 questions the second I sat, but was hounding me instead of asking her ?s politely. That set the tone with how she treated me the rest of my visit. I let a lot of her attitude go when I shouldn't have. Maybe shes having a bad day.. although it's no excuse.. Idk but it was weird for her to behave the way she did. She finally says are you ready to order after having me stand at the counter for quite a bit.. ermm yeah im ready. So I say Venti, french vanilla frapp please. She said oh we can't make that anymore, with an attitude. Surprised by the attitude once again and confused at what she said.. I asked oh you don't have hazelnut syrup? She said oh you wanted it done that way? That told me she knows how it's made, but instead of my yes please response being the end of it.. she choose to go on and on about it. We don't have the french vanilla syrup anymore. Again, with more attitude. At this point im over the treatment shes giving me. I said thank you I know, which is why I asked about the hazelnut and that they haven't had it in years. She didn't like that. She felt the need to exclaim with more attitude about how they don't have french vanilla syrup. I then explained to her AGAIN that I knew they didn't have the syrup anymore. She wanted to go on and on about it. Instead of just saying yes please after asking if I wanted it "made that way" and beep bop boop on the register and for me to move on and wait for my drink.. she wanted to argue. For what? Idk. It was the weirdest thing. It was beyond childish and completely unnecessary. She then decided not to ring it up as a venti although I know she heard me because she rang it up as such from the beginning.. but then changed it to a grande to be an ahole at the end. The whole visit was just completely unnecessary and over the top on her part. I just wanted to get a drink ffs. Tried to give this place another shot but deff won't be back after this trip. I've never had issues at any other location. Just this one🤷♀️
Atmosphere: 1
Food: 1
Service: 1
Karah Richards
THIS IS THE SLOWEST STARBUCKS EVER. Took almost 40 minutes to get through the drive thru line.
Vianey Torres
Waiting in drive through for 20 minutes because their system was down and my mobile order that was placed before I even left home wasn’t ready. They couldn’t even find it. No wonder everyone is switching to dunkin or Dutch bros. Starbucks lacks service.
Atmosphere: 1
Food: 2
Service: 1
Claudia O.
DO NOT COME HERE AT NIGHT!!! They don’t have anything after 5pm. I know yall want to go home but man, conveniently out of most things at night. And the service is the worst. Took for ever to take my order, once we paid they only gave me 1 drink and asked “what else did you ordered?” Seriously?😒 waited 5 minutes for another girl to come to the window and asked us again what did we order. Our drink was sitting in the counter for a long time. Last time I come here!! Horrible experience
Happy Friday! I love STARBUCKS but this particular store is by far my favorite. It's a morning experience I will never forget :)
When I walked into the store, the WHOLE staff welcomed me as a "Friend!" Everyone was nice, happy, and vibrant, and provided excellent customer service. It was a WHOLE VIBE!!!
Let's talk about the Store Manager, Randy! Whew! All leaders, and I do mean ALL leaders should be working alongside their staff and with the customers they serve. Listen, THIS IS RANDY!!!
Randy and team, thank you for the Joyous morning experience.
Joy & Coffee Your Friend, Alisha Mahogany Lee
Atmosphere: 5
Food: 5
Service: 5
Amber Jcozvuwjg
It’s frustrating when you have associates hanging out in the lobby when you open at 4:30am and they don’t acknowledge you when you arrive into the drive thru at 4:45am. I sat there for 5 mins giving them the benefit of the doubt and my time was wasted.
Might as well have the one next to the freeway open at 430am that location is 10x better.
Atmosphere: 1
Food: 1
Service: 1
Mary De La Cruz
Worst place.. employees are rude. My drink was wrong I let them know get an instant attitude an still get it wrong the one the second time
Atmosphere: 1
Service: 1
Claudia Palomares
I order through my app and I still got to the window and they didn’t even have my order ready and the girl who spoke to me was rude and she seemed bother when I told her my order
Atmosphere: 1
Food: 1
Service: 1
Carrie Fowler
It is truly a shame that they focus on mobile orders and not the walk in customers . If you want great service and quality coffee go to the Original Kolache shop on Telephone. Only reason I came here was because someone gave me two gift cards . They got my order totally wrong.
I go everyday for Venti Cup of
Atmosphere: 5
Food: 5
Service: 5
Make me wait for more 6 min to take my order , I’m have get someone attention to take my order and when finally she did give me attitude. Feel like she doesnt like me Another person came in after me, and they gave him his order first. Maybe because im Latina .
Service: 1
Barista Tree made my starbucks visit so pleasant this morning ✨ she crafted my drink perfectly! thank u
Atmosphere: 5
Food: 5
Service: 5
Service was fine but had trouble completing order since place was so noisy.
The wait was sorta long too but this isn't the fault of the staff. For the amount of orders they were handling out thought they did well. I see other reviewers have had similar trouble.
The basic problem with this location is that it is far too small, too cramped, and too busy for a store that is barely bigger than a food court location.
There is hardly any where to sit either. Only 3 2 person tables and mini 2 person bar table.
All the problems with this place stem from this place having the wrong size foot print. Judging from comments and my experiences here it needs to move to a bigger place. Until then it's going subpar experience if you go during prime hours.
Atmosphere: 1
Food: 4
Service: 3
Trash, terrible, rude. Don’t blame the front cashier blame the other rude one making drinks. Lesson learned.
This is the most disorganized location I have ever had to displeasure of waiting 15 minutes before giving up just to try and get a drink ordered sad day.
Atmosphere: 4
Service: 1
I try to avoid this location as much as possible. I stopped coming when they had sooooo much difficulty making a menu'd drink and the employees with nasty attitudes. Its ghetto af and the only location ive ever had issues with. The employees tend to be quite rude and act like they dont want to be here. This visit was no different. This was the first in a very long time. I decided to give them another try today because I needed car work done and was waiting on them to finish. Decided to get a drink here while I wait. Im beyond patient and nice as can be, but this place sure tests my kindness. I have no problem displaying the same treatment im receiving either. Barista was on my ass the second I walked in and was so rude about it. Felt like I was being treated like a homeless person, or like I wasn't welcome. I wanted to use the app, but was fighting with it as I walked in, I had a seat to finish my app fight. Barista wanted to play 21 questions the second I sat, but was hounding me instead of asking her ?s politely. That set the tone with how she treated me the rest of my visit. I let a lot of her attitude go when I shouldn't have. Maybe shes having a bad day.. although it's no excuse.. Idk but it was weird for her to behave the way she did. She finally says are you ready to order after having me stand at the counter for quite a bit.. ermm yeah im ready. So I say Venti, french vanilla frapp please. She said oh we can't make that anymore, with an attitude. Surprised by the attitude once again and confused at what she said.. I asked oh you don't have hazelnut syrup? She said oh you wanted it done that way? That told me she knows how it's made, but instead of my yes please response being the end of it.. she choose to go on and on about it. We don't have the french vanilla syrup anymore. Again, with more attitude. At this point im over the treatment shes giving me. I said thank you I know, which is why I asked about the hazelnut and that they haven't had it in years. She didn't like that. She felt the need to exclaim with more attitude about how they don't have french vanilla syrup. I then explained to her AGAIN that I knew they didn't have the syrup anymore. She wanted to go on and on about it. Instead of just saying yes please after asking if I wanted it "made that way" and beep bop boop on the register and for me to move on and wait for my drink.. she wanted to argue. For what? Idk. It was the weirdest thing. It was beyond childish and completely unnecessary. She then decided not to ring it up as a venti although I know she heard me because she rang it up as such from the beginning.. but then changed it to a grande to be an ahole at the end. The whole visit was just completely unnecessary and over the top on her part. I just wanted to get a drink ffs. Tried to give this place another shot but deff won't be back after this trip. I've never had issues at any other location. Just this one🤷♀️
Atmosphere: 1
Food: 1
Service: 1
THIS IS THE SLOWEST STARBUCKS EVER. Took almost 40 minutes to get through the drive thru line.
Waiting in drive through for 20 minutes because their system was down and my mobile order that was placed before I even left home wasn’t ready. They couldn’t even find it. No wonder everyone is switching to dunkin or Dutch bros. Starbucks lacks service.
Atmosphere: 1
Food: 2
Service: 1
DO NOT COME HERE AT NIGHT!!! They don’t have anything after 5pm. I know yall want to go home but man, conveniently out of most things at night. And the service is the worst. Took for ever to take my order, once we paid they only gave me 1 drink and asked “what else did you ordered?” Seriously?😒 waited 5 minutes for another girl to come to the window and asked us again what did we order. Our drink was sitting in the counter for a long time. Last time I come here!! Horrible experience
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Happy Friday! I love STARBUCKS but this particular store is by far my favorite. It's a morning experience I will never forget :)
When I walked into the store, the WHOLE staff welcomed me as a "Friend!" Everyone was nice, happy, and vibrant, and provided excellent customer service. It was a WHOLE VIBE!!!
Let's talk about the Store Manager, Randy! Whew! All leaders, and I do mean ALL leaders should be working alongside their staff and with the customers they serve. Listen, THIS IS RANDY!!!
Randy and team, thank you for the Joyous morning experience.
Joy & Coffee
Your Friend, Alisha Mahogany Lee
Atmosphere: 5
Food: 5
Service: 5
It’s frustrating when you have associates hanging out in the lobby when you open at 4:30am and they don’t acknowledge you when you arrive into the drive thru at 4:45am. I sat there for 5 mins giving them the benefit of the doubt and my time was wasted.
Might as well have the one next to the freeway open at 430am that location is 10x better.
Atmosphere: 1
Food: 1
Service: 1
Worst place.. employees are rude. My drink was wrong I let them know get an instant attitude an still get it wrong the one the second time
Atmosphere: 1
Service: 1
I order through my app and I still got to the window and they didn’t even have my order ready and the girl who spoke to me was rude and she seemed bother when I told her my order
Atmosphere: 1
Food: 1
Service: 1
It is truly a shame that they focus on mobile orders and not the walk in customers . If you want great service and quality coffee go to the Original Kolache shop on Telephone. Only reason I came here was because someone gave me two gift cards . They got my order totally wrong.
Atmosphere: 1
Service: 1
Loading...