I placed an order at 4:05 and asked about the status of my drink at 4:18pm. The lady snapped at me and said you just need to give me a minute. I don't pay $5 for coffee to be yelled at and made to feel unwelcome.
Afsheen Jacoby
Excellent baristas we go out of our way for this location
Food: 5
Service: 5
Megan Jones
Always welcomed with great customer service! Today, this message was needed.
Atmosphere: 5
Food: 5
Service: 5
Love 69
The customer service was amazing the person in the front was really nice š
Atmosphere: 5
Food: 5
Service: 5
Jihyun Park
Iām writing to share a concern about customer service something that may seem small but has had a meaningful impact on my daily experience at your store. I regularly visit the one in 4001 Bellaire blvdāitās a clean and welcoming place. My child goes to school nearby, so I often stop by in the mornings for a coffee after dropping my kid.
One small but meaningful touch I've noticed is how your team often writes kind and encouraging messages on customersā cups. It's a wonderful gestureāsomething that can really brighten someoneās morning. However, Iāve noticed that my cup usually doesn't has one, even when others in the same pickup line do.
This morning, it felt especially disheartening when I entered the store to pick up my drink. I was the only one who didnāt receive a message on my cup. It was embarrassing and made me wonder why. I canāt help but question if itās because my name isnāt a typical American name. Of course, I understand that this may not be intentionalābut when it happens consistently, it can feel like exclusion.
As a working mom with a full day ahead, I try not to let small things ruin my morningābut they do have an impact. This experience has made me consider going elsewhere for my coffee, just to start the day feeling more included and uplifted.
Iām sharing this not out of anger, but in the hope that your team might reflect on how meaningful small gestures of kindness can beāand how equally noticeable their absence can feel. Itās a very small thing, but as you know, these little things matterāespecially at the beginning of the day. I hope my message encourages a moment of reflection.
Atmosphere: 4
Food: 4
Service: 1
Me Myself
One of the worst Starbucks I have been to. 1. Old bitter coffee being sold as freshly brewed 2. No milk or stirrers on the counter. Had to repeatedly ask to get some 3. Servers with attitude on the phone
Chris Rogers
Make up lies to get you kicked out if they don't feel comfortable with you there. Even if you're just there getting a drink and sitting down. The baristas will talk to you than fabricate you're stalking them when you're just talking about drinks and telling them a 10 second story about your weekend. I was warned about this place before but had to witness it myself.
Herb Skiles
Great staff and manager!! Thank you for starting of my day right!!!
Atmosphere: 5
Food: 5
Service: 5
Chas Tracy
Great coffee while out for a walk
M Scorpio
This location is the best!! The staff is always welcoming and make sure the order is correct. The site is always clean and in stock of all items.
Just your average Starbucks. Always delicious. Always fast. Always āļøāļøāļøāļøāļø.
Atmosphere: 5
Food: 5
Service: 5
Sunroof King
Live Review ā Starbucks (Drive-Through Experience)
I went through the Starbucks drive-through on a rainy dayārain pouring like crazy. I just wanted to grab a coffee, but the experience was frustrating. The barista insisted on asking for a tip before even processing the credit card. It felt like I had no choice but to respondāotherwise, they wouldnāt let the card machine go through.
I donāt understand why theyāre pushing for tips at the drive-through. Thereās no table service, no waiterājust a basic transaction. This tipping prompt feels unnecessary and wastes time. Starbucks needs to rethink this system. Iām all for tipping when itās earned, but this approach doesnāt feel right.
Atmosphere: 1
Food: 1
Service: 1
Timothy ONeal
I came in from a rather cold night on the way to church, and was blessed with a hot cup of coffee to warm up with, but an even warmer personality of generosity that pervades the folks who work here. May the excellence and kindness I have been so blessed to have been touched by reap for these wonderful folks a weight in blessing manifold exponential degrees greater than they so effortlessly express and demonstrate. May I become a regular here.
Atmosphere: 5
Food: 5
Service: 5
Lucky
I really hate that they removed all the seats here. I was told they did this because they receive majority of mobile order. But the people who do mobile orders like to come there to sit down.
I placed an order at 4:05 and asked about the status of my drink at 4:18pm. The lady snapped at me and said you just need to give me a minute. I don't pay $5 for coffee to be yelled at and made to feel unwelcome.
Excellent baristas we go out of our way for this location
Food: 5
Service: 5
Always welcomed with great customer service! Today, this message was needed.
Atmosphere: 5
Food: 5
Service: 5
The customer service was amazing the person in the front was really nice š
Atmosphere: 5
Food: 5
Service: 5
Iām writing to share a concern about customer service something that may seem small but has had a meaningful impact on my daily experience at your store. I regularly visit the one in 4001 Bellaire blvdāitās a clean and welcoming place. My child goes to school nearby, so I often stop by in the mornings for a coffee after dropping my kid.
One small but meaningful touch I've noticed is how your team often writes kind and encouraging messages on customersā cups. It's a wonderful gestureāsomething that can really brighten someoneās morning. However, Iāve noticed that my cup usually doesn't has one, even when others in the same pickup line do.
This morning, it felt especially disheartening when I entered the store to pick up my drink. I was the only one who didnāt receive a message on my cup. It was embarrassing and made me wonder why. I canāt help but question if itās because my name isnāt a typical American name. Of course, I understand that this may not be intentionalābut when it happens consistently, it can feel like exclusion.
As a working mom with a full day ahead, I try not to let small things ruin my morningābut they do have an impact. This experience has made me consider going elsewhere for my coffee, just to start the day feeling more included and uplifted.
Iām sharing this not out of anger, but in the hope that your team might reflect on how meaningful small gestures of kindness can beāand how equally noticeable their absence can feel.
Itās a very small thing, but as you know, these little things matterāespecially at the beginning of the day.
I hope my message encourages a moment of reflection.
Atmosphere: 4
Food: 4
Service: 1
One of the worst Starbucks I have been to.
1. Old bitter coffee being sold as freshly brewed
2. No milk or stirrers on the counter. Had to repeatedly ask to get some
3. Servers with attitude on the phone
Make up lies to get you kicked out if they don't feel comfortable with you there. Even if you're just there getting a drink and sitting down. The baristas will talk to you than fabricate you're stalking them when you're just talking about drinks and telling them a 10 second story about your weekend. I was warned about this place before but had to witness it myself.
Great staff and manager!! Thank you for starting of my day right!!!
Atmosphere: 5
Food: 5
Service: 5
Great coffee while out for a walk
This location is the best!! The staff is always welcoming and make sure the order is correct. The site is always clean and in stock of all items.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Just your average Starbucks. Always delicious. Always fast. Always āļøāļøāļøāļøāļø.
Atmosphere: 5
Food: 5
Service: 5
Live Review ā Starbucks (Drive-Through Experience)
I went through the Starbucks drive-through on a rainy dayārain pouring like crazy. I just wanted to grab a coffee, but the experience was frustrating. The barista insisted on asking for a tip before even processing the credit card. It felt like I had no choice but to respondāotherwise, they wouldnāt let the card machine go through.
I donāt understand why theyāre pushing for tips at the drive-through. Thereās no table service, no waiterājust a basic transaction. This tipping prompt feels unnecessary and wastes time. Starbucks needs to rethink this system. Iām all for tipping when itās earned, but this approach doesnāt feel right.
Atmosphere: 1
Food: 1
Service: 1
I came in from a rather cold night on the way to church, and was blessed with a hot cup of coffee to warm up with, but an even warmer personality of generosity that pervades the folks who work here. May the excellence and kindness I have been so blessed to have been touched by reap for these wonderful folks a weight in blessing manifold exponential degrees greater than they so effortlessly express and demonstrate. May I become a regular here.
Atmosphere: 5
Food: 5
Service: 5
I really hate that they removed all the seats here. I was told they did this because they receive majority of mobile order. But the people who do mobile orders like to come there to sit down.
Atmosphere: 1
Food: 5
Service: 5
The young male staff made delicious drinks.
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