I received great customer service here today. 2 employees at the store.
Atmosphere: 5
Food: 5
Service: 5
Jas ming
I’ve been patiently waiting on a call back from the district manager Jose Estrada since the incident took place on Monday.November 11,2024. My child was profiled and discriminated against by the manager at this location name Kathy. My kid and her group of girl friends frequent this location almost everyday of the school week before class so they can get their drinks and breakfast. Monday was no different. This location has a rule for Pershing kids, no service after 8am. Due to an issue with a group of Pershing kids stealing they implied consequences for ALL the kids which is unjust and bias! It’s also discrimination!!!! You can not single individuals out because of a certain group of kids you need to take action against those kids directly if you are having an issue with Pershing kids stealing drinks then take the video footage to Pershing speak with the police officer and TRESPASS those group of individuals!!! You do not have the right to hassle and harass anyone else! My kid ordered her drink her friend drink and food for them the total was a little over 17 dollars! My child has came to this location several times with Kathy in there to pick up her app order that day Kathy watched the girls wait outside the door and when they came in she rudely DEMANDED A RECEIPT! Speaking ill and disrespectful to a minor is unacceptable, my kid didn’t know what to do as she was honestly just trying to pick up her purchase, so she called me I myself spoke to Kathy who had the same demeaning and condescending tone not trying to understand or help as a GENERAL MANAGER! Demanding a receipt when in fact the app does not provide any type of receipt!!!!! I explained this to her there was no receipt to show the order was placed in the app as a guest! She basically told me I was a liar and there is NO WAY you can place an order through the app as a guest in her words “you can’t place an order through the app as a guest, STARBUCKS doesn’t have that option” when in fact you can!!!! Being that this conversation wasn’t going anywhere since we can’t produce a receipt, my kid insisted she look at her cash app transaction since she used her cash app card for the purchase. Kathy responded, “I need the receipt” I asked her to look at the cash app transaction go in the system and look at the app order and match the card info to my kids card! She rudely declined stating she can’t do it without the receipt! Finally I asked for a refund because at this point it’s getting late and the girls are going to be late for school dealing with this debacle!!! Kathy REFUSED to refund me because we couldn’t show a receipt she refused to look at the proof we did have which was the cash app transaction!!! It wasnt until i stated this was unethical and she was discriminating my kid that she reluctantly gave my kid her order and was very passive about doing so!! This was the absolute worse behavior and experience I’ve ever dealt with especially at a STARBUCKS! You expect to get the ‘chick-fila’ type of experience! It’s a pleasure to help how can we make it easy for you! Kathy did everything in her power to make this transaction as difficult as possible for these kiddos. I politely explained to her it’s way too early in the morning to have such a bad attitude. No pun intended and I didn't say this to her but really who pissed in your coffee this morning. If such rule is to be In place then it should be the same at all locations and for all said people not just one particular group. You have door dashers and Uber eats imposters there is nothing stopping or limiting them for coming in at free will! Unhappy customers and kids left feeling uneasy as well!
Atmosphere: 1
Food: 1
Service: 1
Kyle Rusciano
They removed almost all their seating in their latest "renovation". Sadly I can no longer come here to work with my students or come in the morning to relax and knock out some work before class. Their new CEO said they weren't going to go in the direction of converting Starbucks into a mobile-only coffee shop to-go, but apparently the conversion of this store didn't get canceled before the new CEO took over.
Hopefully they undo the renovation.
Atmosphere: 1
Food: 5
Service: 5
拉面芥末
I absolutely love this location, the staff, the atmosphere, everything is great! The staff are great at managing large lines and cutting through orders quickly - they’re always so efficient <3 I always love getting my strawberry açaí and mango dragonfruit lemonades made here because I know they’ll make it perfect :)
Atmosphere: 5
Food: 5
Service: 5
Brian Minton
Almost all the seating is gone
Claire Campbell
Wow. Didn’t realised it was closed and just got barked at as soon as we walked in. How about put a closed sign on the door instead of being so rude.
Uniquia Gipson
I would come to this location often. I worked next door and would spend my lunch here. Nice staff. Should clean tables more. But overall great experience!
Atmosphere: 5
Food: 5
Service: 5
Milton Marshall
Service was slow for items ordered through the app.
Atmosphere: 3
Food: 5
Service: 3
Igor R
Place is as good as any other Starbucks location. I would say they need to pay attention to restrooms and make them bit cleaner
Rebeca Palacios
This place has bad waiters I really don’t like this place the lady in the front has bad attitude I never recommend this Starbucks ?
I received great customer service here today. 2 employees at the store.
Atmosphere: 5
Food: 5
Service: 5
I’ve been patiently waiting on a call back from the district manager Jose Estrada since the incident took place on Monday.November 11,2024. My child was profiled and discriminated against by the manager at this location name Kathy. My kid and her group of girl friends frequent this location almost everyday of the school week before class so they can get their drinks and breakfast. Monday was no different. This location has a rule for Pershing kids, no service after 8am. Due to an issue with a group of Pershing kids stealing they implied consequences for ALL the kids which is unjust and bias! It’s also discrimination!!!! You can not single individuals out because of a certain group of kids you need to take action against those kids directly if you are having an issue with Pershing kids stealing drinks then take the video footage to Pershing speak with the police officer and TRESPASS those group of individuals!!! You do not have the right to hassle and harass anyone else! My kid ordered her drink her friend drink and food for them the total was a little over 17 dollars! My child has came to this location several times with Kathy in there to pick up her app order that day Kathy watched the girls wait outside the door and when they came in she rudely DEMANDED A RECEIPT! Speaking ill and disrespectful to a minor is unacceptable, my kid didn’t know what to do as she was honestly just trying to pick up her purchase, so she called me I myself spoke to Kathy who had the same demeaning and condescending tone not trying to understand or help as a GENERAL MANAGER! Demanding a receipt when in fact the app does not provide any type of receipt!!!!! I explained this to her there was no receipt to show the order was placed in the app as a guest! She basically told me I was a liar and there is NO WAY you can place an order through the app as a guest in her words “you can’t place an order through the app as a guest, STARBUCKS doesn’t have that option” when in fact you can!!!! Being that this conversation wasn’t going anywhere since we can’t produce a receipt, my kid insisted she look at her cash app transaction since she used her cash app card for the purchase. Kathy responded, “I need the receipt” I asked her to look at the cash app transaction go in the system and look at the app order and match the card info to my kids card! She rudely declined stating she can’t do it without the receipt! Finally I asked for a refund because at this point it’s getting late and the girls are going to be late for school dealing with this debacle!!! Kathy REFUSED to refund me because we couldn’t show a receipt she refused to look at the proof we did have which was the cash app transaction!!! It wasnt until i stated this was unethical and she was discriminating my kid that she reluctantly gave my kid her order and was very passive about doing so!! This was the absolute worse behavior and experience I’ve ever dealt with especially at a STARBUCKS! You expect to get the ‘chick-fila’ type of experience! It’s a pleasure to help how can we make it easy for you! Kathy did everything in her power to make this transaction as difficult as possible for these kiddos. I politely explained to her it’s way too early in the morning to have such a bad attitude. No pun intended and I didn't
say this to her but really who pissed in your coffee this morning. If such rule is to be In place then it should be the same at all locations and for all said people not just one particular group. You have door dashers and Uber eats imposters there is nothing stopping or limiting them for coming in at free will! Unhappy customers and kids left feeling uneasy as well!
Atmosphere: 1
Food: 1
Service: 1
They removed almost all their seating in their latest "renovation". Sadly I can no longer come here to work with my students or come in the morning to relax and knock out some work before class. Their new CEO said they weren't going to go in the direction of converting Starbucks into a mobile-only coffee shop to-go, but apparently the conversion of this store didn't get canceled before the new CEO took over.
Hopefully they undo the renovation.
Atmosphere: 1
Food: 5
Service: 5
I absolutely love this location, the staff, the atmosphere, everything is great! The staff are great at managing large lines and cutting through orders quickly - they’re always so efficient <3 I always love getting my strawberry açaí and mango dragonfruit lemonades made here because I know they’ll make it perfect :)
Atmosphere: 5
Food: 5
Service: 5
Almost all the seating is gone
Wow. Didn’t realised it was closed and just got barked at as soon as we walked in. How about put a closed sign on the door instead of being so rude.
I would come to this location often. I worked next door and would spend my lunch here. Nice staff. Should clean tables more. But overall great experience!
Atmosphere: 5
Food: 5
Service: 5
Service was slow for items ordered through the app.
Atmosphere: 3
Food: 5
Service: 3
Place is as good as any other Starbucks location. I would say they need to pay attention to restrooms and make them bit cleaner
This place has bad waiters I really don’t like this place the lady in the front has bad attitude I never recommend this Starbucks ?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Kathy and her staff are the sweetest. They welcome you in with smiles and my coffee is always delicious! My favorite location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant, Egg White & Roasted Red Pepper Egg Bites
I love
Atmosphere: 5
Food: 5
Service: 5
The most pleasant service I've ever seen at a starbauch.
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff! Food and drinks are as expected. Great!
Atmosphere: 5
Food: 5
Service: 5
It's another Starbucks. Don't expect more or less than all other Starbucks.
Atmosphere: 2
Food: 3
Service: 3
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