Starbucks
900 Gessner Rd, Houston
(713) 461-5355
Recent Reviews
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My favorite place to stop š«¶š»š«¶š»
Love the crew here some have been here over 10years
Atmosphere: 5
Food: 5
Service: 5
Fast service, excellent expresso
Very bad bad bad!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I ordered a Match Latte but they give me one ice match latte!they didnāt said sorry when I told them . They looks so mean!
Atmosphere: 1
Food: 1
Service: 1
I stopped by this location and asked for a simple cup of ice waterāsomething Iāve never had an issue receiving at any other Starbucks. To my surprise, I was refused unless I made a purchase. Whatās frustrating is that Iāve been buying from Starbucks all day, and Iām a regular customerātypically visiting 5ā6 days a week.
In one of the hottest states, on a 96-degree day, denying someone water is not only disappointingāitās just wrong. Iāve attached my receipts to show my purchases today alone. I hope this isnāt the kind of customer care Starbucks wants to be known for.
Atmosphere: 1
Food: 1
Service: 1
Worst Starbucks ever!
This lady ācorazonā is a horrible person. We were on the line and she was so rude. I ordered a oat milk shaken expresso BUT NOT SHAKEN since i have several allergies and didnāt want to share any equipment, DONT WANT TO RISK MY HEALTH, i just ask not to be shaken, pour all the ingredients in my cup, Ive been getting this drink everywhere i go. Since besides the refreshers are the inly drink i can have safe. And everywhere i go they just do it fine. She was refusing service on me, asking me if i would like something else because she will not do it the way i requested. She offered a latte, i repeated i was dairy and tree nuts allergic SHE SAID WELL OATMILK is dairy! What??? Well gladly after another girl came ask me what i ordered and she made it. But still they clearly donāt care about their jobs, behind us was a mom with her child making line (we were in the line for around 15 mins) and they told her they were close. SHE WAITED ON THE LINE OVER 10 mins!!!
And she had to left. I feel very sorry for her. But me as a restaurant manager i bet my boss will be really mad at me to refuse service just because they donāt want to keep taking orders. Just because they close at 8 and people been making line for over 15 mins.
Anyways. Not sure if someone will care about this but if you are the owner. Beware of this employee. Is making you loosing money! Sunday may 24 closing time.
Water weak coffee. Customer service sucks!!!
Iāve been vegetarian for 5 year and never had a mix up being given meat until today when I ordered a falafel pocket and they gave me a chicken one and i ate a good 3 bites of it before I realized. I was so upset i almost made myself throw up. i understand mix ups happen but if itās a vegetarian or non dairy item you have to be careful, that could be very bad. People have dietary restrictions and allergies. it wasnāt even busy when i ordered it
4/26/25 - denied my 4 year old a cup of water without a purchase.
How can you be a Starbucks and be out of Coldbrew?
Restaurantji Recommends
Water should be the right of all sentient beings
By far the worst I am sorry I usually never write reviews cause I donāt like to complain but itās literally the same 3 times in a row I always wait at least 25 minutes to order 1 drink for my son (strawberry aƧaĆ refresher) and I donāt get it after waiting another 30 mins and thereās always only like 3 people working so slow itās annoying
Always the waiting time is long. This location has a high volume and only 2 ppl working right now. Also, it's always dirty, trash on the floor, and tables are not clean.
The Worst Service in this location with the longest line. Staff is rude and disrespectful. Will never come back here again.
I waited in the line fir 25 minutes to order my coffee,,, and 15 minutes to get it. Why donāt you just hire more people. This is my last time
Service: 1
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