They didn't know how to do refunds. They ended up loading my refund to my Starbucks account, instead of the debit card I paid with. 1st floor Houston galleria.
Atmosphere: 5
Food: 5
Service: 1
Akisha Moss
This lady was very rude to my two teenagers very disrespectful. But the store manager Ronnie came to apologize on her behalf it was ok but she need better manners to be in the customer service industry.
Atmosphere: 5
Food: 5
Service: 1
Venkata Suresh Babu Bachu
Staff is not
Atmosphere: 3
Service: 3
Frances Leal
They were pretty busy and staff was trying to get orders out as quick as possible. Or order took a little long but as always was delicious. I love the Matcha Iced Latte. Yummy ?
Atmosphere: 5
Service: 3
Eula Biezen
I visit Galleria at least once a week. There are two Starbucks here. I love this little nook, close to the restroom. Coffee is made, just like I like it. Food choices are limited to light fares. Great lemon cake.
Atmosphere: 4
Food: 3
Service: 4
Dudoon King
Airport
Samuel ILonze
Food ok. Coffee ok. Tables were a bit dirty.Dietary restrictions: Good options
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Turkey Bacon Cheddar & Egg White Sandwich
Sam Sihem Idrissou
The new store manager Roney was very rude and unprofessional. I ordered my usual tall double shot dry cappuccino at Houston Galleria 2nd floor 5015 Westheimer RD Houston TX. Roney made my drink very heavy like a latte. I could not drink it, it had way too much milk, I always pay extra fee for the extra shot so I get a strong coffee and cover the taste of the milk. He told me " Let me guess, it not dry enough! " Then he started screaming saying that he is the store manager and he doesn't have time to redo it. I asked one of the staff that he normally makes my coffee to make it and he made it right, the store manager got even more embarrssed, he started being very rude and loud. I told him that I will complain about his bad attitude and he told me: "I don't care, I am the store manager, there is nothing you can do about it". So I called starbucks corporate and a complaint has been made against him for poor customer service and bad language.
Arthur Lopez
kent, the manager, is terrible to his very nice staff i come here all the time and he’s always yelling at the staff the younger women especially
Eugenia Karbovska
Awful service, no one of employee is interested in Starbucks brand. Dirty and
Cappuccino is as expected from Starbucks but they stopped serving Frappuccino and other cold drinks 30 min before closing time which is bit disappointing.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Chip Cookie
Justin Layis
Today blown away as a worker was disrespectful and threating a lady the worker wouldn’t stop and said she’d spit in her drink
Service: 1
Kavitha Krishnan
Had a great experience at the Starbucks in Galleria Mall. The staff were working so quick even though there was a long line. She even got my name correct on the order, which usually doesn’t happen. I have the iced black tea lemonade, and it was so refreshing!
Atmosphere: 5
Food: 5
Service: 5
Dylan S
It's a good Starbucks but the location directly under the large overhead windows makes it so hot to stand there waiting for a coffee. Otherwise it's in a great location and has good coffee.
Atmosphere: 3
Food: 5
Service: 5
Milton Medrano
Rude people... they wouldn't even give a baby a cup of water. Lost my business forever over something simple as a cup of water. Stay away from this place!!!
They didn't know how to do refunds. They ended up loading my refund to my Starbucks account, instead of the debit card I paid with. 1st floor Houston galleria.
Atmosphere: 5
Food: 5
Service: 1
This lady was very rude to my two teenagers very disrespectful. But the store manager Ronnie came to apologize on her behalf it was ok but she need better manners to be in the customer service industry.
Atmosphere: 5
Food: 5
Service: 1
Staff is not
Atmosphere: 3
Service: 3
They were pretty busy and staff was trying to get orders out as quick as possible. Or order took a little long but as always was delicious. I love the Matcha Iced Latte. Yummy ?
Atmosphere: 5
Service: 3
I visit Galleria at least once a week. There are two Starbucks here. I love this little nook, close to the restroom. Coffee is made, just like I like it. Food choices are limited to light fares. Great lemon cake.
Atmosphere: 4
Food: 3
Service: 4
Airport
Food ok. Coffee ok. Tables were a bit dirty.Dietary restrictions: Good options
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Turkey Bacon Cheddar & Egg White Sandwich
The new store manager Roney was very rude and unprofessional. I ordered my usual tall double shot dry cappuccino at Houston Galleria 2nd floor 5015 Westheimer RD Houston TX. Roney made my drink very heavy like a latte. I could not drink it, it had way too much milk, I always pay extra fee for the extra shot so I get a strong coffee and cover the taste of the milk. He told me " Let me guess, it not dry enough! " Then he started screaming saying that he is the store manager and he doesn't have time to redo it. I asked one of the staff that he normally makes my coffee to make it and he made it right, the store manager got even more embarrssed, he started being very rude and loud. I told him that I will complain about his bad attitude and he told me: "I don't care, I am the store manager, there is nothing you can do about it". So I called starbucks corporate and a complaint has been made against him for poor customer service and bad language.
kent, the manager, is terrible to his very nice staff i come here all the time and he’s always yelling at the staff the younger women especially
Awful service, no one of employee is interested in Starbucks brand. Dirty and
Atmosphere: 1
Service: 1
Restaurantji Recommends
Cappuccino is as expected from Starbucks but they stopped serving Frappuccino and other cold drinks 30 min before closing time which is bit disappointing.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Chip Cookie
Today blown away as a worker was disrespectful and threating a lady the worker wouldn’t stop and said she’d spit in her drink
Service: 1
Had a great experience at the Starbucks in Galleria Mall. The staff were working so quick even though there was a long line. She even got my name correct on the order, which usually doesn’t happen. I have the iced black tea lemonade, and it was so refreshing!
Atmosphere: 5
Food: 5
Service: 5
It's a good Starbucks but the location directly under the large overhead windows makes it so hot to stand there waiting for a coffee. Otherwise it's in a great location and has good coffee.
Atmosphere: 3
Food: 5
Service: 5
Rude people... they wouldn't even give a baby a cup of water. Lost my business forever over something simple as a cup of water. Stay away from this place!!!
Atmosphere: 1
Food: 1
Service: 1