Subway

13127 Veterans Memorial Dr, Houston
(281) 537-6960

Recent Reviews

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Miko Alaia

I came in here & was greeted . Yet the service was horrible. I had 1 Mexican couple in front of me who constantly kept staring at me whether I went to get chips look at the drink & order my food . Yet one of the ladies & the couples ( not knowing I know Spanish as a black 24 year old ) starting making jokes about me & laughing. I continued to order my food & was given 4 cucumbers & 4 pickles on a footlong sandwhich was very horrible & I will be disputing this 17.00 transaction thank you

Atmosphere: 1

Food: 3

Service: 2

Tai Phung

Awesome place to grab a delicious sandwich whenever I am craving a quick bite! They employees there are nice and do their best to make your sandwich correctly. The location is clean inside and over all a nice experience.

Atmosphere: 5

Food: 5

Service: 5

Ashley Orellana

I visited this location with my mom in the early afternoon. It was completely quiet with only one customer ahead of us, so there was no excuse for the poor service we received. We had some Subway coupons, and my mom tried to order an Italian BMT—forgetting that it’s now listed under a different name. At every other location we've been to, employees have had no problem understanding and honoring the order.

Instead, the young woman working that day was flat-out rude. She refused to make the sandwich and forced my mom to pick something else. Her attitude was dismissive and unprofessional, and she made the sandwich carelessly—despite there being no crowd or pressure to rush.

When it was my turn, I was met with the same cold, disrespectful attitude. She even made a snide comment about my sandwich because I didn’t want all the toppings. Completely unnecessary and inappropriate. I didn’t say anything in the moment, but the experience left a bad impression.

We won’t be returning to this location, and I genuinely hope management addresses the customer service here—because that kind of treatment is unacceptable.

Atmosphere: 1

Food: 2

Service: 1

Alecia Green

Fast friendly service

Atmosphere: 4

Food: 4

Service: 4

Alfredo

I did an online order n I added avocado to it but whenever I picked it up n opened it up it didn’t even have any avocado :(

Atmosphere: 4

Food: 3

Service: 4

Nick Webb

Food was pretty decent. Place is very clean. 1 short hispanic lady in there who was supposed to serve me & my wife didn't allow us to order instead she jump to the next person she was just rude. Won't return as long as she works there

Atmosphere: 5

Food: 3

Service: 1

Dennis *

1/2 the fountain drinks don't work

Atmosphere: 2

Food: 3

Service: 2

Karla Reyna

This old Hispanic lady treats badly, I went to pick a order and she was yelling.

Mariela Carrillo

I placed an order on the SUBWAY app. I specifically ordered a #10 Club sandwich with 50% more meat a coke and chips. Paid $21. The order was for delivery so SUBWAY delivers through Doordash. I have absolutely no contact or decision on the delivery method. Order is delivered and my husband gets s Tuna sandwich, which he HATES Tuna and thought I was pranking him. He eats half of it because he was hungry and throws the other half away. When he came home laughs at my joke which I had no idea on. I called the rest yesterday around 6pm talk to Jasmine, she calls her Manager Elvira who tells her that I need to call Doordash because they cannot do anything. Really? I called again this morning to talk to Elvira a d explain I placed the order with SUBWAY not Doordash. I dont even have a Doordash order to reference and she proceeds to state again it is not her problem to solve. TERRIBLE MANAGER AND SHE IS TRAINING PEOPLE THE SAME WAY!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Coca-Cola Classic, All-American Club

johan ruelas

Bad customer service

Atmosphere: 2

Food: 4

Service: 2

Christopher Munoz

Can't even take my order right, barely any meat and asked for mozzarella in my sandwich, and they didn't have and still took my money. Seems the manager doesn't even care. They should get new employees or at least retrain them right. A very bad experience and can't even recommend someone come in this place to eat.

Atmosphere: 3

Food: 1

Service: 1

Nayeli Michelle Streignard

The truth is, I think this is the worst subway where I have gone with my mother to eat, the food looked poorly prepared and they didn't have all the ingredients complete and by the way I order avocado and look at the part on the paper x do it quickly and m They serve in Spanish and when I told him to add cucumber he gave me pickles because he says that for them to add cucumbers he had to say cocumber haha ​​and speaking Spanish haha ​​but well here's the thing......

Atmosphere: 2

Food: 1

Service: 1

Beatriz Chavez

Because I'm talking they don't pay attention, I asked for herb and cheese bread and he gave me white bread. The lady who puts the vegetables as if they were being ordered just showed them to the sandwich, the sauces are still not satisfactory to go to this place I had time not to go but I still left disappointed like the last time.Not at all the photos in the advertising with vegetables and fillings.

Atmosphere: 1

Food: 1

Service: 1

Eli

Terrible, arrives at 8:26 pm on 11/2/23 and the Open sign was on. The girl was on her phone and trying not to look at me as I was knocking the door. If you don’t want to work and not willing to provide service why have the open signed for. You are getting paid to work your full hours.

Service: 1

GABRIELA VALERIO

I went to buy my dinner today (Sunday Oct 8th 2023) and I ordered two sandwiches tuna and #19 pickleball well a bad surprise when I saw my #19 was just with two slices of ham and nothing else (mustard and mayo, pickles vegetables that I added) the guy that was there so slow and like so embarrassed or shy I ordered a long one and he was giving me half ? then I say extra toast and no he didn't...Bad experience please put friendly ppl in these kinds of places ...

Atmosphere: 1

Food: 1

Service: 1

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