Atmosphere would have gotten 5 stars except kids needed guidance from parent on phone.
Atmosphere: 4
Food: 5
Service: 5
Carlos Perez
Today at approximately 12:15 PM, my family and I visited the Subway located at 2325 Bay Area Blvd, Houston, TX 77058.
When we arrived, one employee was finishing up with a customer ahead of us. Afterward, she informed us that she had three online orders to complete and asked if we were willing to wait. We agreed without any issue.
As she began working on the online orders, she appeared visibly stressed. At one point, she chipped a piece of her nail while using the oven/toaster. Shortly after, she turned toward us and, in an angry and unprofessional tone, told us that she could not help us and that we should go to another Subway location on Bay Area Blvd or El Dorado.
I questioned why we needed to go elsewhere when this is our local Subway, which seemed to further upset her. When I asked for her name, she stated she was not allowed to provide it due to company policy. I then asked if I could take a picture of the QR code to leave a review, and she responded by saying that if I took any pictures of her or the restaurant, she would call the police.
To be clear: • It is not the customer’s fault that only one employee was scheduled and overwhelmed. • Employees working in food establishments should not have long nails, as this is unsanitary and a concern according to health department standards—especially when a nail breaks while preparing food. • Situations like this require a manager on duty to help de-escalate and properly manage customer service.
This experience was extremely disappointing. I hope management addresses staffing, professionalism, food safety, and leadership presence, as this location is meant to serve the local community.
Atmosphere: 1
Food: 1
Service: 1
Connor Olin
Staff was really helpful with making a sandwich.
Atmosphere: 5
Food: 5
Service: 5
Swati Verma
Loved the traditional veggie subway, still tastes the same as what I rmr!
Atmosphere: 5
Food: 5
Service: 5
Isaiah Reyes
Amazing service coming again 100%
Atmosphere: 5
Food: 5
Service: 5
Nader Berchan
Very friendly stafd and great service
Jake Blanco
Amazing service!!
Atmosphere: 5
Food: 5
Service: 5
Jackie Burnaman
Great service
Atmosphere: 5
Food: 5
Service: 5
Nathan Benny
Thank you mychal Rob is with amazing service and for making my sandwich the way I like it
Atmosphere: 5
Food: 5
Service: 5
Ernestina Torres
Great and fantastic service nice staff store very clean customer service excellent the new manager it’s very nice Iris great job keep working and for the excellent service
This location is amazing their workers are fantastic great service they made my sandwich exactly how I want it and the restrooms are cleaned and the sitting area it’s fantastic
Atmosphere: 5
Food: 5
Service: 5
Polish Ninja
Outstanding customer service
Atmosphere: 5
Food: 5
Service: 5
Perla GC
Great service, fresh vegetables, a clean environment, and very friendly staff! Thanks
Atmosphere: 5
Food: 5
Service: 5
Gargeya Akhil Ram D
One of the best subs recently, good service. Loved it.
Atmosphere: 5
Food: 5
Service: 5
Sleepy Sheepy
Paola did so great on my sandwich, this is my favorite spot to go to!
Atmosphere would have gotten 5 stars except kids needed guidance from parent on phone.
Atmosphere: 4
Food: 5
Service: 5
Today at approximately 12:15 PM, my family and I visited the Subway located at 2325 Bay Area Blvd, Houston, TX 77058.
When we arrived, one employee was finishing up with a customer ahead of us. Afterward, she informed us that she had three online orders to complete and asked if we were willing to wait. We agreed without any issue.
As she began working on the online orders, she appeared visibly stressed. At one point, she chipped a piece of her nail while using the oven/toaster. Shortly after, she turned toward us and, in an angry and unprofessional tone, told us that she could not help us and that we should go to another Subway location on Bay Area Blvd or El Dorado.
I questioned why we needed to go elsewhere when this is our local Subway, which seemed to further upset her. When I asked for her name, she stated she was not allowed to provide it due to company policy. I then asked if I could take a picture of the QR code to leave a review, and she responded by saying that if I took any pictures of her or the restaurant, she would call the police.
To be clear:
• It is not the customer’s fault that only one employee was scheduled and overwhelmed.
• Employees working in food establishments should not have long nails, as this is unsanitary and a concern according to health department standards—especially when a nail breaks while preparing food.
• Situations like this require a manager on duty to help de-escalate and properly manage customer service.
This experience was extremely disappointing. I hope management addresses staffing, professionalism, food safety, and leadership presence, as this location is meant to serve the local community.
Atmosphere: 1
Food: 1
Service: 1
Staff was really helpful with making a sandwich.
Atmosphere: 5
Food: 5
Service: 5
Loved the traditional veggie subway, still tastes the same as what I rmr!
Atmosphere: 5
Food: 5
Service: 5
Amazing service coming again 100%
Atmosphere: 5
Food: 5
Service: 5
Very friendly stafd and great service
Amazing service!!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Thank you mychal Rob is with amazing service and for making my sandwich the way I like it
Atmosphere: 5
Food: 5
Service: 5
Great and fantastic service nice staff store very clean customer service excellent the new manager it’s very nice Iris great job keep working and for the excellent service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location is amazing their workers are fantastic great service they made my sandwich exactly how I want it and the restrooms are cleaned and the sitting area it’s fantastic
Atmosphere: 5
Food: 5
Service: 5
Outstanding customer service
Atmosphere: 5
Food: 5
Service: 5
Great service, fresh vegetables, a clean environment, and very friendly staff! Thanks
Atmosphere: 5
Food: 5
Service: 5
One of the best subs recently, good service. Loved it.
Atmosphere: 5
Food: 5
Service: 5
Paola did so great on my sandwich, this is my favorite spot to go to!
Atmosphere: 5
Food: 5
Service: 5
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