Just bad customer service with attitude. After I had delivered the order the customer called me stating that she should get a footlong sandwich, but she got only 6 inch sandwich
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Brittany Taylor
Today, I ordered an All American Club sandwich from your location at 1605 S. Post Oak via the Subway app. When I received the sandwich, it was missing mayo, which I initially overlooked. However, upon taking a bite, I realized I had consumed raw bacon. Concerned, I immediately called the location to report the issue, only to encounter a staff member—possibly a supervisor or manager—who was extremely dismissive and rude.
She informed me that I should “just warm up the sandwich” because the ovens weren’t working. When I asked for clarification on why food that needed to be heated was being served if the ovens were out of service, she responded that I should have noticed that the “toasted” option wasn’t available. I have never requested toasting on a sandwich with bacon before, as the bacon is typically cooked by default.
I understand that mistakes happen, but the way this issue was handled was unacceptable. Rather than being offered a refund or a corrected sandwich, I was told to fix the problem myself. If I had the means to cook bacon myself, I wouldn’t have paid $25 for a Subway meal.
I am concerned about the potential health risk I faced today and am disappointed with the response I received. I hope to see this matter resolved appropriately.
I have reported to all resources and I will not back down until it’s rectified.
Raul Leal
The attitude and customer service are terrible. The person at the front desk (I don't know how to describe her without offending her) has a dreadful attitude. I was a frequent customer, but until they change that staff, neither I nor anyone from my office who has experienced the same situation will return.
Atmosphere: 1
Food: 3
Service: 1
Stone Kasten
Great service that worked fast.
Atmosphere: 5
Food: 5
Service: 5
SAXManTV
The reason I give 3 stars on atmosphere is because parking here sucks. The lot is super tiny, and if you go during lunch rush on a weekday, good luck. It’s always a mad house. The sandwiches are always good though, so I order on the app for pickup and just avoid the line when I go. I definitely recommend doing that. It is kind of awkward though since there’s not a spot to stand for pick up orders
Atmosphere: 3
Food: 5
Service: 4
Chris M
Not sure how long this review will stay before it's paid to be removed.
Wish I could give a negative star for their service.
Recently Houston suffered from hurricane Beryl. Many restaurants still haven't opened. Today I tried to call this place before lunch to make sure they were open. I called multiple times with no answers. I checked online and they were open but I wasn't sure if the online info was accurate. I came to the store anyways, thinking maybe they were just really busy. Well, I was the only customer and two employees were chatting behind the counter. I tried to call again to make sure their phone worked. It did ring. So I asked, "So you guys don't pick up phone calls?" One employee stared at me while the other shaked her head. I thought, Ok, maybe they just didn't take phone orders. I ordered two sandwiches and was ready to pay. The employee who shaked her head said, "With your attitude, next time we won't take your order!" I was shocked. I asked, "Excuse me? What did I do or say? What did you mean by my attitude?" No answer. I asked the employee who stared at me, "Is she the manager or the franchisee?" No answer. I said, "I want the franchisee's phone number." Another employee came out from the back and said, "We don't have the franchise's phone number. Go search online."
All I wanted was to check if the restaurant was open. I guess I don't deserve their service.
Also, have you ever wondered the reason a person leaves a 5-star review for a fast food restaurant? "The price was fair. 5-star!" Wait, aren't all Subway restaurants priced the same or similar? That deserves a 5-star???
Atmosphere: 2
Food: 2
Service: 1
Howard Smith
Changed a tire in their parking lot got a large drink afterwards. Best 3.00 I ever spent. The ice was cold and service was fast.
Atmosphere: 5
Food: 5
Service: 5
Javier
Excelent service...
Atmosphere: 5
Food: 5
Service: 5
Yash .Chaudhary
Beware of them charging extra for the footlong. Do ask for and check the receipt. I questioned them why they are charging for a different sandwich and the lady refused to answer and went inside. I have a strong hunch that they are doing so on purpose otherwise they would have corrected it. Regretting giving them a tip and won’t be coming back here.sandwich was fine though.
Atmosphere: 2
Food: 3
Service: 1
Tarzan Lastre
I don't usually make this type of reviews but in this subway the fattest lady, (I describe her that way because she didn't want to give me her name) is very rude and treats the public very badly, she told me that where I come from I have never eaten meat ? and he burned the bread and he had racist and degrading comments towards me, I asked him to call the manager and he told me that there was none, I do not recommend this place at all when I returned the bread and told him to give me my money he tried to rob me since he wanted to give me less than what he had paid, I hope
Great subway location. Order through app was smooth. Food was ready on time. Taste is great and relatively healthy.And prices are fair. That’s a 5/5 service for a fast food
Food: 5
Service: 5
Silvino Oropeza
I was trying to go in and order me a sub but the ladies inside refused to open the store and the store shows it open at 8am. This is a bad look for subway because I go here almost everyday . Shame on you subway for letting this happen. Not a satisfied customer and will be looking for other subs sandwich companies elsewhere ??
Atmosphere: 1
Food: 1
Service: 1
Primo Sil
I was trying to go in and order me a sub but the ladies inside refused to open the store and the store shows it open at 8am. This is a bad look for subway because I go here almost everyday . Shame on you subway for letting this happen. Not a satisfied customer and will be looking for other subs sandwich companies elsewhere ??
Atmosphere: 1
Food: 1
Service: 1
Benita Watson
Closed an hour before closing time. That happened on January 7
Service: 1
Veronica H.
Customer service was good and the atmosphere was good. I sat in and had lunch.
Just bad customer service with attitude. After I had delivered the order the customer called me stating that she should get a footlong sandwich, but she got only 6 inch sandwich
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sandwich
Today, I ordered an All American Club sandwich from your location at 1605 S. Post Oak via the Subway app. When I received the sandwich, it was missing mayo, which I initially overlooked. However, upon taking a bite, I realized I had consumed raw bacon. Concerned, I immediately called the location to report the issue, only to encounter a staff member—possibly a supervisor or manager—who was extremely dismissive and rude.
She informed me that I should “just warm up the sandwich” because the ovens weren’t working. When I asked for clarification on why food that needed to be heated was being served if the ovens were out of service, she responded that I should have noticed that the “toasted” option wasn’t available. I have never requested toasting on a sandwich with bacon before, as the bacon is typically cooked by default.
I understand that mistakes happen, but the way this issue was handled was unacceptable. Rather than being offered a refund or a corrected sandwich, I was told to fix the problem myself. If I had the means to cook bacon myself, I wouldn’t have paid $25 for a Subway meal.
I am concerned about the potential health risk I faced today and am disappointed with the response I received. I hope to see this matter resolved appropriately.
I have reported to all resources and I will not back down until it’s rectified.
The attitude and customer service are terrible. The person at the front desk (I don't know how to describe her without offending her) has a dreadful attitude. I was a frequent customer, but until they change that staff, neither I nor anyone from my office who has experienced the same situation will return.
Atmosphere: 1
Food: 3
Service: 1
Great service that worked fast.
Atmosphere: 5
Food: 5
Service: 5
The reason I give 3 stars on atmosphere is because parking here sucks. The lot is super tiny, and if you go during lunch rush on a weekday, good luck. It’s always a mad house. The sandwiches are always good though, so I order on the app for pickup and just avoid the line when I go. I definitely recommend doing that. It is kind of awkward though since there’s not a spot to stand for pick up orders
Atmosphere: 3
Food: 5
Service: 4
Not sure how long this review will stay before it's paid to be removed.
Wish I could give a negative star for their service.
Recently Houston suffered from hurricane Beryl. Many restaurants still haven't opened. Today I tried to call this place before lunch to make sure they were open. I called multiple times with no answers. I checked online and they were open but I wasn't sure if the online info was accurate. I came to the store anyways, thinking maybe they were just really busy. Well, I was the only customer and two employees were chatting behind the counter. I tried to call again to make sure their phone worked. It did ring. So I asked, "So you guys don't pick up phone calls?" One employee stared at me while the other shaked her head. I thought, Ok, maybe they just didn't take phone orders. I ordered two sandwiches and was ready to pay. The employee who shaked her head said, "With your attitude, next time we won't take your order!" I was shocked. I asked, "Excuse me? What did I do or say? What did you mean by my attitude?" No answer. I asked the employee who stared at me, "Is she the manager or the franchisee?" No answer. I said, "I want the franchisee's phone number." Another employee came out from the back and said, "We don't have the franchise's phone number. Go search online."
All I wanted was to check if the restaurant was open. I guess I don't deserve their service.
Also, have you ever wondered the reason a person leaves a 5-star review for a fast food restaurant? "The price was fair. 5-star!" Wait, aren't all Subway restaurants priced the same or similar? That deserves a 5-star???
Atmosphere: 2
Food: 2
Service: 1
Changed a tire in their parking lot got a large drink afterwards. Best 3.00 I ever spent. The ice was cold and service was fast.
Atmosphere: 5
Food: 5
Service: 5
Excelent service...
Atmosphere: 5
Food: 5
Service: 5
Beware of them charging extra for the footlong. Do ask for and check the receipt. I questioned them why they are charging for a different sandwich and the lady refused to answer and went inside. I have a strong hunch that they are doing so on purpose otherwise they would have corrected it. Regretting giving them a tip and won’t be coming back here.sandwich was fine though.
Atmosphere: 2
Food: 3
Service: 1
I don't usually make this type of reviews but in this subway the fattest lady, (I describe her that way because she didn't want to give me her name) is very rude and treats the public very badly, she told me that where I come from I have never eaten meat ? and he burned the bread and he had racist and degrading comments towards me, I asked him to call the manager and he told me that there was none, I do not recommend this place at all when I returned the bread and told him to give me my money he tried to rob me since he wanted to give me less than what he had paid, I hope
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great subway location. Order through app was smooth. Food was ready on time. Taste is great and relatively healthy.And prices are fair. That’s a 5/5 service for a fast food
Food: 5
Service: 5
I was trying to go in and order me a sub but the ladies inside refused to open the store and the store shows it open at 8am. This is a bad look for subway because I go here almost everyday . Shame on you subway for letting this happen. Not a satisfied customer and will be looking for other subs sandwich companies elsewhere ??
Atmosphere: 1
Food: 1
Service: 1
I was trying to go in and order me a sub but the ladies inside refused to open the store and the store shows it open at 8am. This is a bad look for subway because I go here almost everyday . Shame on you subway for letting this happen. Not a satisfied customer and will be looking for other subs sandwich companies elsewhere ??
Atmosphere: 1
Food: 1
Service: 1
Closed an hour before closing time. That happened on January 7
Service: 1
Customer service was good and the atmosphere was good. I sat in and had lunch.
Atmosphere: 3
Food: 3
Service: 3
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