Subway

We come to this Subway maybe once a month. We order online and pick up curbside. The food and service are usually pretty good and that’s why we continue to come back.
However, I ordered a chicken salad wrap in June. It had so much mayonnaise it was disgusting! I tried to scrape off the mayo but it didn’t help. I just threw it away.

Atmosphere: 4

Food: 4

Service: 4

Very quick

Food: 5

Service: 5

Last time .my sandwich still cold after she wasted my time heating it up.. I tip today for nothing. And they wonder why people don't tip

Atmosphere: 1

Food: 1

Service: 3

Great everything was perfect

Atmosphere: 5

Food: 5

Service: 5

Great at good n def should try

Atmosphere: 5

Food: 5

Service: 5

The cashier did the greatest job and made sure everything was correct on my order for doordash.

Atmosphere: 5

Food: 5

Service: 5

Kathy is great 👍 good job ladies

Atmosphere: 5

Food: 5

Service: 5

Just bought two footlongs the lady was stingy with the ranch, Chipotle sauce, mayo the sandwich was dry On top of that she left it salty worst Subway ever the one on Fairmont is Better

Made an online order that I had to cancel soon after I placed it. When I called to cancel the order, the lady on the phone sounded so upset and mad because she had “made the sandwich already”. Instead of her listening to her customer about the reasoning for the cancellation, she proceeded to tell me that she could not do anything cause the sandwich was made and she has no control to cancel the order, and I would have to go on the app to cancel. I told her how deeply sorry I was, hung up and went to the app to figure out how to cancel the order. There was no instructions on the app about how to cancel the order so I did a quick google search and found that I would need to call the store to get the order canceled. The information I obtained was from the subway website. I called the store over 25 times before they finally answered again and that is not an exaggeration. The lady on the phone did not fight back this time but was so rude and told me she would cancel the order.

I work hard for my money and I’m not out here just giving it away so I’m sorry. I understand it could be frustrating when an order has to be canceled but when you run a business you are taking these kinds of risk. This is the worst customer experience I have had in a while. Instead of asking if there was anything they could do to help my situation, they told me they couldn’t do anything. I’m severely disappointed as these are “my people” and they are doing business like this. Hopefully they get it right!!

There is another review from a lady saying, “maybe if I spoke Spanish” and I fully back her on that. Come on me gente, let’s get it together!

Service: 1

Women working at this location are very rude to customers. They cover the cheese section so you cannot see cheese to select. Both women had bad broken English and you couldn’t understand them. No one was eating inside because they had the dining area ice cold.

Atmosphere: 1

Food: 2

Service: 1

I visited the restaurant on the Tuesday of January 14, 2025. I noticed that the place was not opened and the lights were off at the time of 9:05am. I understand that the time for this Subway to open is at 9am so I was very baffled to see this. An employee finally unlocked and opened the door. As I ordered my sandwich the worker seemed very moody as if trying to rush. While the employee was making my sandwich, she kept texting on the phone. I wanted to order cookies also but they were not made, which signifies that the place was not properly prepared to receive customer requests. As I was about to pay, the worker explained that the cash register was not ready to process my purchase transaction so she explained that she would get it ready later. I ate my sandwich at the restaurant and had to call for her to make my purchase before leaving, which she finally got the register ready. From my experience with this employee, this is poor workmanship coupled with the wrong person opening because I have been to a Subway before but they were never this poorly organized. I highly recommend that there be someone else opening because my experience could have been much better. I would also have this employee reprimanded for her lack of organization. I believe she knows the job but I witnessed a lack of motivation to properly prepare this restaurant and her customer service demeanor needs improvement. Texting on the phone and working does not go together. I would recommend getting a new opener who responds to customers nicely and has the place properly prepped so that everything is ready to receive customers.

Atmosphere: 1

Food: 1

Service: 1

A very clean place, excellent service, recommended to enjoy the food and very good quality everything.

Atmosphere: 5

Food: 5

Service: 5

A super clean place highly recommended to enjoy your food fast and friendly service from the worker

Atmosphere: 5

Food: 5

Service: 5

Very good customer service

Service: 5

The food has consistent quality and flavor. Staff was helpful and efficient. The space was clean and I was helped quickly.

Atmosphere: 4

Food: 3

Service: 5