Second time trying subway first time at this location NEVER AGAIN here. When I was ordering for my family, the lady was so intolerant and hasty you could hear it in her voice and her portion sizes. She would grab such little sizes and even return some. She applied the sauce to the edge so when I was eating, it was only on one side and overall you could tell she wasn't having it with my indecisiveness. Bummed me out ngl ☹️☹️
Atmosphere: 2
Food: 1
Service: 1
tiffany williams
Horrible!!!
I normally don’t write reviews, but after the experience I had today, I feel it’s necessary to share what happened for the sake of awareness and accountability.
I decided to stop at this Subway with my child so we could grab something to eat and finish up some work. The store appeared empty when we arrived, which I thought would make for a calm environment. However, the moment I walked in, I noticed a one-year-old child sitting alone in a booster seat directly in front of the cash register and the food prep area—completely unattended. I immediately assumed this was an employee’s child, and as a mother myself, I tried to give the benefit of the doubt. I simply found a table, set up my laptop, and asked my son to look at the menu.
Moments later, a woman—who appeared to be an employee—came out and abruptly asked, “White or wheat?” There was no greeting, no smile, not even basic courtesy. Her tone was cold and unwelcoming. My son and I hadn’t said a word yet, so the energy instantly felt uncomfortable and hostile.
I asked her, “Who are you talking to? You didn’t even say hello.” She glared at me and repeated herself with attitude, as though daring me to respond. I told her, “No, I’ll just leave.” As I gathered my things, I calmly told my son we were leaving because of her attitude. She snapped back, “No, I don’t have an issue.” I replied, “Yes, you do. You clearly do.”
When I said I’d be reporting the incident, she mockingly told me to go ahead and do so. I left the store and documented what I saw, including photos of the unattended child and the employee. I later called the store to report the situation because the level of hostility and lack of professionalism was unacceptable—especially in front of a child.
The energy in that establishment was disturbing. I’ve worked in customer service before, and I know what respect and professionalism should look like. This was neither. It’s sad to see how poor service and negative attitudes continue to thrive in some local businesses around Houston. Something deeper seems to be wrong at this particular location, and I believe it deserves investigation.
I sincerely hope Subway management takes this seriously and looks into the store’s practices, environment, and leadership. Customers should never be treated this way, and no child should be left unattended in a work environment like that.
Atmosphere: 1
Food: 1
Service: 1
S. Johnson
The older lady that works there is rude as heck. I had a coupon that wouldn't scan. I tried 5 times as asked her what should I do at that point. She walked off mumbling and walked to the back and never came back. The younger employee finally took care of ringing me up. I will never go back to this location. I refuse to spend my money and deal with nasty attitudes. Stay away.
Atmosphere: 2
Food: 2
Service: 1
Jessica Molina
Store was dirty, employees did not greet, they were stingy with the amount of vegetables they put on a foot long (3 cucumbers and 3 slices of tomato then when you ask for more they want to charge extra), also the past couple of times we’ve came they never have olives. And to top it all off they refuse to give you a cup for water if you don’t give them a tip… so yeah never coming back here again.
Atmosphere: 2
Food: 2
Service: 1
Kiyah C
Worst subway experience I have had by far How in the century do you confuse tuna with steak?? Then cover it up by still adding a little steak in the inside Her excuse was because they was low on inventory what in the tarnation does that have to do with me
Rose linda Perez
Food always hits the spot
Atmosphere: 5
Food: 5
Service: 5
Ray
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Laura Salcedo
The ladies there have been overtly helpful when I placed a catering order and when I stop by for lunch always working hard. Clean store and yummy food.
Atmosphere: 5
Food: 5
Service: 5
Kathlene Rydolph
Horrible order a footlong club and it was Horrible the person that fixed it need more training l had none of what I order please fix this asap plus I order though door dash but schedule to be picked up by me and when I got home I was very disappointed
Tried to order the boss sandwich a she put single cheese which it come double cheese i politely asked her doesn’t it come with double provolone she did it then told me 50 cents per vegetable it doesn’t come with vegetables. Worst customer service I’ve ever seen
Atmosphere: 1
Food: 1
Service: 1
B H
Hands down the worst Subway in Houston.
Atmosphere: 1
Food: 2
Service: 1
aishat (aishat)
Horrible, Horrible Place. Woman who works there is rude and disrespectful. Doesn’t follow simple directions and does as she wants. Very unpleasant, speaks a different language as she is actively serving you. -1/10 if I could. Rude woman and they were out of ice, lettuce was brown and drinks were warm and flat. Go to a different subway. Or no subway at all.
Atmosphere: 1
Food: 2
Service: 1
Te'Kevion Belcher
No ice and fountain machine drinks all flat. Horrible
John Herrera
Nicest Subway I've ever been in. The service was fast and friendly. Subs could be better. Mostly bread.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Cold Cut Combo, Black Forest Ham
Second time trying subway first time at this location NEVER AGAIN here. When I was ordering for my family, the lady was so intolerant and hasty you could hear it in her voice and her portion sizes. She would grab such little sizes and even return some. She applied the sauce to the edge so when I was eating, it was only on one side and overall you could tell she wasn't having it with my indecisiveness. Bummed me out ngl ☹️☹️
Atmosphere: 2
Food: 1
Service: 1
Horrible!!!
I normally don’t write reviews, but after the experience I had today, I feel it’s necessary to share what happened for the sake of awareness and accountability.
I decided to stop at this Subway with my child so we could grab something to eat and finish up some work. The store appeared empty when we arrived, which I thought would make for a calm environment. However, the moment I walked in, I noticed a one-year-old child sitting alone in a booster seat directly in front of the cash register and the food prep area—completely unattended. I immediately assumed this was an employee’s child, and as a mother myself, I tried to give the benefit of the doubt. I simply found a table, set up my laptop, and asked my son to look at the menu.
Moments later, a woman—who appeared to be an employee—came out and abruptly asked, “White or wheat?” There was no greeting, no smile, not even basic courtesy. Her tone was cold and unwelcoming. My son and I hadn’t said a word yet, so the energy instantly felt uncomfortable and hostile.
I asked her, “Who are you talking to? You didn’t even say hello.” She glared at me and repeated herself with attitude, as though daring me to respond. I told her, “No, I’ll just leave.” As I gathered my things, I calmly told my son we were leaving because of her attitude. She snapped back, “No, I don’t have an issue.” I replied, “Yes, you do. You clearly do.”
When I said I’d be reporting the incident, she mockingly told me to go ahead and do so. I left the store and documented what I saw, including photos of the unattended child and the employee. I later called the store to report the situation because the level of hostility and lack of professionalism was unacceptable—especially in front of a child.
The energy in that establishment was disturbing. I’ve worked in customer service before, and I know what respect and professionalism should look like. This was neither. It’s sad to see how poor service and negative attitudes continue to thrive in some local businesses around Houston. Something deeper seems to be wrong at this particular location, and I believe it deserves investigation.
I sincerely hope Subway management takes this seriously and looks into the store’s practices, environment, and leadership. Customers should never be treated this way, and no child should be left unattended in a work environment like that.
Atmosphere: 1
Food: 1
Service: 1
The older lady that works there is rude as heck. I had a coupon that wouldn't scan. I tried 5 times as asked her what should I do at that point. She walked off mumbling and walked to the back and never came back. The younger employee finally took care of ringing me up. I will never go back to this location. I refuse to spend my money and deal with nasty attitudes. Stay away.
Atmosphere: 2
Food: 2
Service: 1
Store was dirty, employees did not greet, they were stingy with the amount of vegetables they put on a foot long (3 cucumbers and 3 slices of tomato then when you ask for more they want to charge extra), also the past couple of times we’ve came they never have olives. And to top it all off they refuse to give you a cup for water if you don’t give them a tip… so yeah never coming back here again.
Atmosphere: 2
Food: 2
Service: 1
Worst subway experience I have had by far
How in the century do you confuse tuna with steak?? Then cover it up by still adding a little steak in the inside
Her excuse was because they was low on inventory what in the tarnation does that have to do with me
Food always hits the spot
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
The ladies there have been overtly helpful when I placed a catering order and when I stop by for lunch always working hard. Clean store and yummy food.
Atmosphere: 5
Food: 5
Service: 5
Horrible order a footlong club and it was Horrible the person that fixed it need more training l had none of what I order please fix this asap plus I order though door dash but schedule to be picked up by me and when I got home I was very disappointed
Atmosphere: 1
Food: 1
Service: 1
Not good costumer service
Restaurantji Recommends
Tried to order the boss sandwich a she put single cheese which it come double cheese i politely asked her doesn’t it come with double provolone she did it then told me 50 cents per vegetable it doesn’t come with vegetables. Worst customer service I’ve ever seen
Atmosphere: 1
Food: 1
Service: 1
Hands down the worst Subway in Houston.
Atmosphere: 1
Food: 2
Service: 1
Horrible, Horrible Place. Woman who works there is rude and disrespectful. Doesn’t follow simple directions and does as she wants. Very unpleasant, speaks a different language as she is actively serving you. -1/10 if I could. Rude woman and they were out of ice, lettuce was brown and drinks were warm and flat. Go to a different subway. Or no subway at all.
Atmosphere: 1
Food: 2
Service: 1
No ice and fountain machine drinks all flat. Horrible
Nicest Subway I've ever been in. The service was fast and friendly. Subs could be better. Mostly bread.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Cold Cut Combo, Black Forest Ham
Loading...