Subway
11096 Fondren Rd, Houston
(713) 270-4479
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
The girl named Delanny was super rude and poorly behaved, she didn't greet us, she served us reluctantly and burned our bread, they do things with hate, what a bad service
Atmosphere: 1
Food: 1
Service: 1
Walked in door not greeted at all because the big back behind the counter was gossiping with the pretty ran through employee. So I spoke “ hey y ” BOTH rolled eyed and continued talking. He rang up his employee's food; then she left. Which shifted my energy completely. Once Malabos most wanted finally came out the back to ring me up I was so annoyed especially at his lack of customer service skills and his I didn’t even want to come to work as energy. DONT COME HERE! period they hiring KIDS to do an Adult’s job
Dietary restrictions: I only ordered here because of the healthier choices
Atmosphere: 1
Food: 4
Service: 1
Ordered pro sandwich online (Oct 17th) but this is what I got. Yall are ripping people off, ridiculous AF.
Atmosphere: 1
Food: 1
Service: 1
The hiring manager told me I had the job to send info but her boss said he didn't want anyone like me there..because of my tattoos.he wasn't even nice about it.treat people how you want to be treated.i wouldn't recommend this place to anyone
Recently, we came in after the storm. We came to the restaurant and they told us that they had no more Italian herb cheese bread, so we waited for 20 minutes for more bread. After we waited for 20 minutes, we came back into the store and one of the employees told us that they had no more bread. Even though they had just told us to wait the 20 minutes. They ended up having the bread and it was burnt.While ordering, I asked for olives and every time I asked for more of something I would either get told that they couldn’t because of policy or that it would be extra. Every time my family and I come to the subway, there’s always a problem. When I asked for a little bit of something I got a lot, and when I asked for more I got a little. We ended up not even finishing our order and just leaving. Side note, while making our orders, another employee was constantly reaching and talking over the food.
Vegetarian options: Good options
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies
Bread was fresh. Staff is very bland, and tomatoes looked sad, lettuce looked old.
Atmosphere: 1
Food: 1
Service: 1
The ladies that are working there were very rude ?
Atmosphere: 2
Food: 3
Service: 1
Why did she have to glare at me when I asked her for a Chicken and bacon with pepper jack cheese and for some reason she thought that I meant the number 20. It's not my fault you weren't listening and you would make more money if you were not rude.
Atmosphere: 1
Food: 3
Service: 1
Subway has the most disrespectful and unsanitary people working at their locations. I ordered a sandwich online and got there to pick it up 15 minutes later and the sandwich is sitting there open and not even made correctly.while two employees work on one order. That is sooo disgusting never comin here again and the employee had the nerves to be mad at me is delusional smh. I highly suggest not ordering mobile orders here !!!
My last 2-3 online orders have been wrong but nothing too terrible and I could still enjoy my food.This particular day, Friday, Jan 26th, both my sandwiches were COMPLETELY wrong. Wrong kind of cheese. I just KNEW they ran out of spinach.. mostly bread and hardly ANY ingredients.. no sauce.. just wrong.I called the store to try and let them know and as soon as I said “Hi, my name is Brittney..” the representative immediately started screaming at me that I need to stop calling there and I can not go visit the store in person. I’m immediately confused and trying to explain to the representative that this was my first time calling and she must have me confused with someone else. She just yelled over me the entire time and then hung up in my face. Imagine getting less than great customer service with errors on ALL of your orders and then being spoken to in that manner THE FIRST TIME you finally decide to complain about it. And then to threaten me that I could not call or come up there after I paid for sandwiches that were made incorrectly was beyond horrible and emotionally damaging. I had to take off work for the rest of the day because I was so frazzled, disrespected and disgusted.Then I call back a few more times until someone finally answers and immediately request to speak with a manager. I’m told the manager isn’t available so I begin to explain my issue with the sandwiches. As soon as I say my name so that they know how to reference the order, the second person hung up in my face as well.I had to drive up there again and explain what was happening to me. Then they finally realized I was not the “former employee looking for her W2” that was calling and harassing the store, but an actual customer with TWO COMPLETELY INCORRECT SANDWICHES. Apologizing and/or even correcting my sandwiches could never be enough at this point. I don’t want to spend my money or support this establishment. But they’re unable to refund me because the order was placed online. AND I TIPPED!! Imagine that!Had someone just taken the time to LISTEN to me beyond my name, this would have all been avoided. Matter of fact, had my sandwiches been made correctly in the first place, there wouldn’t have been a reason for me to call. The behavior was COMPLETELY UNACCEPTABLE and I am still humiliated!
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
The tuna fish was bad, the service was depressing, no atmosphere. Will never return.
Atmosphere: 1
Food: 1
Service: 1
We have been coming here regularly for 3 months. First time to use app. Everything went smoothly.
Atmosphere: 5
Food: 5
Service: 5
The sandwiches were fresh but not very flavorful. I ordered 3 cookies but only received 2. Only 1 was a flavor I requested.
Atmosphere: 3
Food: 2
Service: 1
Cinthya's bad attitude
They make sandwiches like they hate them
They don't take the time to arrange the vegetables as they should. Appalling
Atmosphere: 5
Food: 2
Service: 1
Went in here to have some lunch. All the veggies were old. Everything looked like it had been cut 2 days ago.They were not friendly and barely spoke English.The green bell peppers were turning red.Do not eat here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian B M T, Italian B M T 6 Inch Regular Sub
Loading...