I visited Summer Moon Coffee today at 8am with a party of three. We ordered our drinks, and all iced coffees. When we received our order, one of the coffees was incorrect — we had ordered iced coffees, but one of them was given to us hot instead. I didn’t want to make a big deal out of it, so I simply asked for a cup of ice to fix it myself. Unfortunately, one of the employees (a light-skinned female worker) responded with a very poor attitude over such a simple request. She then asked if we wanted the drink remade but didn’t even wait for our answer before starting to remake it, all while visibly showing frustration and a negative attitude. She also stated that we could either keep the hot coffee or throw it away. After noticing that I was unhappy with how she was speaking to me, her attitude suddenly shifted. I went back to my car, but when I checked the drinks again, I realized that not only had we originally been given the wrong drink, but the replacement was also the wrong size. I went back inside once more, and she then informed me that we had been given another customer’s coffee by mistake. I truly love this place and usually have great experiences, which makes this situation even more disappointing. Management should really address how some employees interact with customers. When a customer asks for a simple solution — especially one that would make things easier for everyone — they should not be met with attitude. Customer service is just as important as the quality of the coffee.
Atmosphere: 1
Food: 1
Service: 1
Orlando Gonzalez
I go weekly to buy coffee for my expresso machine, my wife went in to buy a bag of decaf and asked for it to get ground fine so she could just put in portafilter and make a cup. The coffee grounds she got was not fine and its more for drip. I went back and asked if they could fix it and the people at store said they cant do anything about. That sucks because I like that coffee and I go weekly, but I guess ill shop elsewhere.
Atmosphere: 5
Food: 5
Service: 1
David Wolfgang
Great service and atmosphere.
Atmosphere: 5
Service: 5
Louis Stanwod
There was no pastries available
Atmosphere: 4
Food: 1
Service: 3
John Smith
Really good coffee latte
Atmosphere: 5
Food: 5
Service: 5
Paige Babcock
You can never go wrong with some coffee from Summer Moon. I typically get their summer moon latte or fireside latte and it never disappoints!
Hitomi G
I tried Iced Espresso (double shots) with whole milk and I really liked the espresso. We'd like to come back.
Dara Gomez
Always good :)
Atmosphere: 5
Food: 5
Service: 5
Lindy Rajput
The coffee is good. But, not sure if they are messing with the moon milk mix. Seems a little less moon milky. Glad, we have a summer moon in Katy. Keep coming in!!
Atmosphere: 3
Food: 3
Service: 3
Kaci Timmons
I stopped in on a whim and I was not disappointed! I had the best lavender latte of my life! The service was friendly, the staff was knowledgeable and eager to help, and the coffee was fresh, hot, and delicious!
Coffee and atmosphere never misses!! Love this spot. ❤️
Atmosphere: 5
Food: 5
Service: 5
Jose Moreno
Great spot! The workers are always super friendly, and the coffee is excellent; smooth, flavorful, and consistently well-made. It’s also just a nice place to relax and hang out, whether you’re working or catching up with a friend.
One small suggestion: it would be great if they offered caramel as a flavor option. I noticed several people (including myself) asked for it, so it seems to be in demand. Still, that’s a minor thing, but certainly listen to the customers! Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Charese M
UPDATE: The manager from this location called me on the same day to speak to me about my experience. She was very kind and apologetic. I was offered a complimentary replacement for my next visit. The Blue Moon was perfect! I really do appreciate businesses that go above and beyond with customer service to “make things right” when mishaps happen. Thank you to Summer Moon for your prompt attention to the issue. I look forward to visiting again soon. :)
I wanted to share my disappointment with the coffee I ordered this morning 7/1/25. I ordered a Blue Moon this morning on my way to work and was completely disgusted when I tried it. The coffee tasted old. The lavender taste that I look forward to in the Blue Moon was missing. The drink even developed a “milk skin” by the time I looked at it when I got to work. I am attaching a picture below so you understand my concern. I typically love Summer Moon and visit the Richmond location. This was my first experience at the Katy location, and I am disappointed, to say the least. I trust that this matter will be resolved quickly and appropriately, and I look forward to choosing your location as my preferred location near my workplace in the future.
I visited Summer Moon Coffee today at 8am with a party of three. We ordered our drinks, and all iced coffees. When we received our order, one of the coffees was incorrect — we had ordered iced coffees, but one of them was given to us hot instead.
I didn’t want to make a big deal out of it, so I simply asked for a cup of ice to fix it myself. Unfortunately, one of the employees (a light-skinned female worker) responded with a very poor attitude over such a simple request. She then asked if we wanted the drink remade but didn’t even wait for our answer before starting to remake it, all while visibly showing frustration and a negative attitude. She also stated that we could either keep the hot coffee or throw it away.
After noticing that I was unhappy with how she was speaking to me, her attitude suddenly shifted. I went back to my car, but when I checked the drinks again, I realized that not only had we originally been given the wrong drink, but the replacement was also the wrong size. I went back inside once more, and she then informed me that we had been given another customer’s coffee by mistake.
I truly love this place and usually have great experiences, which makes this situation even more disappointing. Management should really address how some employees interact with customers. When a customer asks for a simple solution — especially one that would make things easier for everyone — they should not be met with attitude. Customer service is just as important as the quality of the coffee.
Atmosphere: 1
Food: 1
Service: 1
I go weekly to buy coffee for my expresso machine, my wife went in to buy a bag of decaf and asked for it to get ground fine so she could just put in portafilter and make a cup. The coffee grounds she got was not fine and its more for drip. I went back and asked if they could fix it and the people at store said they cant do anything about. That sucks because I like that coffee and I go weekly, but I guess ill shop elsewhere.
Atmosphere: 5
Food: 5
Service: 1
Great service and atmosphere.
Atmosphere: 5
Service: 5
There was no pastries available
Atmosphere: 4
Food: 1
Service: 3
Really good coffee latte
Atmosphere: 5
Food: 5
Service: 5
You can never go wrong with some coffee from Summer Moon. I typically get their summer moon latte or fireside latte and it never disappoints!
I tried Iced Espresso (double shots) with whole milk and I really liked the espresso. We'd like to come back.
Always good :)
Atmosphere: 5
Food: 5
Service: 5
The coffee is good. But, not sure if they are messing with the moon milk mix. Seems a little less moon milky. Glad, we have a summer moon in Katy. Keep coming in!!
Atmosphere: 3
Food: 3
Service: 3
I stopped in on a whim and I was not disappointed! I had the best lavender latte of my life! The service was friendly, the staff was knowledgeable and eager to help, and the coffee was fresh, hot, and delicious!
Atmosphere: 5
Service: 5
Restaurantji Recommends
Summer Moon is my fav coffee place!
Atmosphere: 5
Food: 5
Service: 5
Coffee and atmosphere never misses!! Love this spot. ❤️
Atmosphere: 5
Food: 5
Service: 5
Great spot! The workers are always super friendly, and the coffee is excellent; smooth, flavorful, and consistently well-made. It’s also just a nice place to relax and hang out, whether you’re working or catching up with a friend.
One small suggestion: it would be great if they offered caramel as a flavor option. I noticed several people (including myself) asked for it, so it seems to be in demand. Still, that’s a minor thing, but certainly listen to the customers! Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
UPDATE: The manager from this location called me on the same day to speak to me about my experience. She was very kind and apologetic. I was offered a complimentary replacement for my next visit. The Blue Moon was perfect! I really do appreciate businesses that go above and beyond with customer service to “make things right” when mishaps happen. Thank you to Summer Moon for your prompt attention to the issue. I look forward to visiting again soon. :)
I wanted to share my disappointment with the coffee I ordered this morning 7/1/25. I ordered a Blue Moon this morning on my way to work and was completely disgusted when I tried it. The coffee tasted old. The lavender taste that I look forward to in the Blue Moon was missing. The drink even developed a “milk skin” by the time I looked at it when I got to work. I am attaching a picture below so you understand my concern. I typically love Summer Moon and visit the Richmond location. This was my first experience at the Katy location, and I am disappointed, to say the least. I trust that this matter will be resolved quickly and appropriately, and I look forward to choosing your location as my preferred location near my workplace in the future.
Atmosphere: 3
Food: 1
Service: 3
Absolutely delicious coffee!
Atmosphere: 5
Food: 5
Service: 5
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