I have been there several times and I could say with confidence that the employee most of the time looking unhappy and unfriendly as if they forced to work. Management needs to get the employee attitude straight if they want to stay in buisness as you are aware that we as customers have other options than your unfriendly staff.
Atmosphere: 2
Food: 2
Service: 1
Maya
Love this placeee so much
Atmosphere: 5
Food: 5
Service: 5
john steadman
Really amazing sweet pastries and sweets made in-house from Middle Eastern recipes. Try a selection of you've never tried them before. You will not be disappointed
Atmosphere: 5
Food: 5
Service: 5
Farzin Karimizare
Nice Arabian sweet bakery
Atmosphere: 3
Food: 3
Service: 3
محمد كريم
The sweets from here are fresh and delicious. The only issue is they are overpriced.
Dietary restrictions: حلال
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kanafeh, Arabic Sweets
Masum’s American Diary
Worst ever service you can ever imagine.
Atmosphere: 3
Food: 3
Service: 1
khairi abbadi
I do not recommend it
Victor Davis
Authentic variety of Mediterranean baked goods. Absolutely delicious. Well priced. Great service. There’s no downside.
Atmosphere: 5
Food: 5
Service: 5
Zunaira Asif
Always fresh baklava n cookies. Love those cookies.
Nice place. I wasn't sure what to buy but, I got the mixed baklava. Nice staff and pretty quick on service. Even wrapped it up and put it in a bag. The only problem I had was outside the ramp going into the parking lot was a bit steep. When leaving I went over the small dip and my tire exploded. Go as slow as you can if you have a car lower to the ground. Not blaming anyone. Just warning the public about that entrance area.
Atmosphere: 5
Food: 5
Service: 5
emad fino
The kunafa just came from the back and I asked him is the kunafa fresh he said yes I ordered coffee was good but the kunafa was cold I do kit understand another Syrian owner bring fresh kunafa cold sad sad who eats kunafa cold come on guys and all the employees and the owner never smiles Always look like he is frawning same for his enoloyees Been eating her for years but today did it the kunafa and no smiling staff come on I did it have Manakeesh because I tried sammi’ s the new owner of Abdallah Taht was bad too the service better and more friendly brother one deserve support I need to look again Next time I will try the Manakeesh at sweet factory not is still good I will give them my business Improve guys Smile be a good host Thanks
Atmosphere: 1
Food: 1
Service: 4
M B
We always go to sweet factory when we visit Houston. Enjoy their backalava, cookies, cheese and omelete pies and other sweets. This visit customer service was horrible; for dine in they put turkish coffee in coffee cup! Had to ask them to serve in proper turkish coffee glasses. Also, I bought Backlava and cookies and they charged me $2 for basic empty gift box for backlava ( This is marketing for them it should be free or not worth more than $1). i spent over 30-50usd in purchases. Additionally, I had other people ahead of me in checkout and they were buying lot things and they ask for a sampler of round sweet item for their young kid they refused it. This visit they didn't even have lot of cake slices options. I hope sweet factory makes amends as Houston as lot of choices and competition. Also, the older blond lady needs customer service training she is rude and doesn't know how to talk and serve customers.
Atmosphere: 3
Food: 4
Service: 1
Arbas Siddiqui
Exceptional fresh Kunefah and very friendly staff!!! I would highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kanafeh
Nevin Girgis
Good service specially the blonde hair lady she is so nice and so helpful
One word.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kanafeh, Mamoul, Arabic Sweets
I have been there several times and I could say with confidence that the employee most of the time looking unhappy and unfriendly as if they forced to work.
Management needs to get the employee attitude straight if they want to stay in buisness as you are aware that we as customers have other options than your unfriendly staff.
Atmosphere: 2
Food: 2
Service: 1
Love this placeee so much
Atmosphere: 5
Food: 5
Service: 5
Really amazing sweet pastries and sweets made in-house from Middle Eastern recipes. Try a selection of you've never tried them before. You will not be disappointed
Atmosphere: 5
Food: 5
Service: 5
Nice Arabian sweet bakery
Atmosphere: 3
Food: 3
Service: 3
The sweets from here are fresh and delicious. The only issue is they are overpriced.
Dietary restrictions: حلال
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kanafeh, Arabic Sweets
Worst ever service you can ever imagine.
Atmosphere: 3
Food: 3
Service: 1
I do not recommend it
Authentic variety of Mediterranean baked goods. Absolutely delicious. Well priced. Great service. There’s no downside.
Atmosphere: 5
Food: 5
Service: 5
Always fresh baklava n cookies. Love those cookies.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice place. I wasn't sure what to buy but, I got the mixed baklava. Nice staff and pretty quick on service. Even wrapped it up and put it in a bag. The only problem I had was outside the ramp going into the parking lot was a bit steep. When leaving I went over the small dip and my tire exploded. Go as slow as you can if you have a car lower to the ground. Not blaming anyone. Just warning the public about that entrance area.
Atmosphere: 5
Food: 5
Service: 5
The kunafa just came from the back and I asked him is the kunafa fresh he said yes I ordered coffee was good but the kunafa was cold I do kit understand another Syrian owner bring fresh kunafa cold sad sad who eats kunafa cold come on guys and all the employees and the owner never smiles
Always look like he is frawning same for his enoloyees
Been eating her for years but today did it the kunafa and no smiling staff come on
I did it have Manakeesh because I tried sammi’ s the new owner of Abdallah
Taht was bad too the service better and more friendly brother one deserve support
I need to look again
Next time I will try the Manakeesh at sweet factory not is still good I will give them my business
Improve guys
Smile be a good host
Thanks
Atmosphere: 1
Food: 1
Service: 4
We always go to sweet factory when we visit Houston. Enjoy their backalava, cookies, cheese and omelete pies and other sweets. This visit customer service was horrible; for dine in they put turkish coffee in coffee cup! Had to ask them to serve in proper turkish coffee glasses. Also, I bought Backlava and cookies and they charged me $2 for basic empty gift box for backlava ( This is marketing for them it should be free or not worth more than $1). i spent over 30-50usd in purchases. Additionally, I had other people ahead of me in checkout and they were buying lot things and they ask for a sampler of round sweet item for their young kid they refused it. This visit they didn't even have lot of cake slices options. I hope sweet factory makes amends as Houston as lot of choices and competition. Also, the older blond lady needs customer service training she is rude and doesn't know how to talk and serve customers.
Atmosphere: 3
Food: 4
Service: 1
Exceptional fresh Kunefah and very friendly staff!!! I would highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kanafeh
Good service specially the blonde hair lady she is so nice and so helpful
Atmosphere: 5
Food: 5
Service: 5
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