Taco Bell
9601 Westheimer Rd, Houston
(713) 782-1508
Recent Reviews
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Drive thru customer service is incredibly bad! It’s not rocket science
Atmosphere: 1
Food: 1
Service: 1
I don’t even know where to start. Employees in the parking lot smoking when I parked to place my order. Pulled up to the speaker and was politely and quickly greater and told I could pull around. Then was asked if I could back up past the yellow pole and pull back up. I thought she was pranking me. I smiled and said I’m sorry what, why? She said yeah for the time.
By that time a car had pulled up behind me. But yo have the nerve to ask me to back up and pull back up for your time!?!?! Like what!?
Atmosphere: 1
Service: 1
Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Hispanic man is just yelling and being so rude and threatening!!! And the lady was truly what Taco Bell should value, good customer service
Atmosphere: 1
Food: 1
Service: 1
The Hispanic male wearing a face black mask , was extremely antagonizing at not only us, but other employees in the kitchen by screaming at them. We heard everything through the drive-thru window. Definitely will not be returning to this location again
Order my meal didnt get napkins and didnt ask if i needed any hot sauce.
Atmosphere: 5
Food: 5
Service: 1
Female Hispanic Night Supervisor owes me several food items after I drove thru the drive thru several times to help her lower the 'drive times' clock. Returned to order and collect items she promised and NOTHIN'. No integrity and I will NOT RETURN👎🏿
Atmosphere: 1
Food: 1
Service: 1
Always clean, friendly staff, quick service in-store. I'm a frequent visitor here. It's Taco Bell, baby. Value menu is great! I get filled up for under $7.00.
Atmosphere: 5
Food: 5
Service: 5
I ordered the grilled cheese burrito with steak. It actually tasted pretty good 👍🏽 my only downside would be it was very small for that price. I used to order the grilled stuffed burrito but they said it's no longer available 😱😡🤔🤷🏽♂️
I went to get my typical mean at around 2:30 am
The service was pathetic the individual with long hair was so rude threw my food and what I received he gave me a burned food absolutely unprofessional service
Restaurantji Recommends
Very greasy cantena chicken crispy taco. Not the best not bad.
Atmosphere: 4
Food: 3
Service: 4
Never coming here again. I believe the chesse was expired. It had a rancid odor. I hope i dont get sick due to a took a whole bite before I notice of the smell. Completely nasty.
Second time in a row, stale taco shells on a whole order of hard shell supreme tacos. Also ordered a grilled cheese beef burrito and it only had rice and cheese. For 20 dollars and didn't get at least one of my 2 simple items right. Threw it away and drank some water instead.
Atmosphere: 3
Food: 1
Service: 2
Manager messes up your order trying to rush you , then wants you to drive around . While taking no accountability for her mistake 7/24/25 around 7pm. Ridiculous. 2nd thing… If you don’t know how to redeem rewards, Get training from a regional manager.
We pulled up to order and were greeted by Miss Sencere M, who happened to be very impolite. She was very rude and intimidating to my daughter. She also slammed the window multiple times, and when I asked for sauce, she mugged me down. I honestly felt like a fight was brewing. She doesn’t belong in customer service, and we probably won’t be going back. It was just the worst experience. The food was good and fresh, so the kitchen staff is great!
Atmosphere: 1
Food: 5
Service: 1
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