I walked into the Taco Bell and was not greeted. Okay that's understandable, maybe they were too busy to noticed us.
i ordered my food and was waiting at my table. 10 min go by and my food is placed on the counter. Okay but they forgot my drink.
So i stood there waiting to be asked what i was waiting on. I even tried to get there attention by making eye contact
3 crew members are in the back just keeping their head down and not acknowledging me.
The next few things proceed to happen within a span of 30 min.
- Lady comes in because they messed up her order in the drive thru. Was not acknowledge til spoken up after 5 min.(i was still not acknowledge)
- After waiting for 10 min, i took it as far as stepping to the back to grab a cup myself. Walk over to the soda machine... its down. Not working. (Turns out, the crew knew this already)
- Man comes in to order and is also not acknowledge for 5 min. He gets upset and ask for a manager. Then they proceed to ask for a district manager contact because of how rude he thought not being acknowledge was. The manager (seemed to be a lady out of the 3 crew members) proceeded to dodge giving her name. Everyone else was complicit by ignoring the man. He began recording the interaction but nobody cared enough. He storms out after 3 min of going back and forth.
- Another Man walks in and proceed to experience the exact same thing as the former guy who just left did. Nobody saying anything and just keeping their heads down and proceeding with work.
- Doordasher comes in and same thing all over again.
IN A SPAN OF 30 MIN.
Now mind you, I'm not some out of touch boomer or anything.
But this approach to customer service is just not it. Maybe they had a bad day idk but someone on a corporate level NEEDS to get involved before it starts to get out of hand.
Oh, and the food was mid. But you know, when i go for taco bell, i'm not expecting 5 star treatment. But the bare minimum is acknowledgement from anybody.
StephaBeauty _
David is always super nice and has a great mood. I don’t ever feel like I’m a bother coming in. He’s always the one at the drive thru , and it just seems like he loves his job. Always happy, and caring. Always makes sure we are taken care of when it comes to our order. Our order has never been wrong. Thanks David for your awesome service
Edwin Martinez
Fast food and somewhat fresh...
Raul R
Food was good and made correctly. Very clean place.
Kristin Nelson
Quick and friendly service
Matthew Harrod
Stopped here on the way home from Monster Jam for a late night snack. The drive thru was quick and painless and everything we ordered was exactly what we wanted and needed. No complaints!
Cynthia Walker
The food was not hot we had nachos with meat avocado black beans grill taco it was about 10 50 am today
Atmosphere: 4
Food: 2
Service: 4
giggdygiggdygat
What’s the point of ordering damn door dash from this location when y’all won’t even give me what I asked for. No damn drink. No sauces. Do better y’all suck.
Service: 1
Dwayne Ring
Unless you order with their machine they will not take your order. I pay cash and prefer to deal with people. I'll take my business elsewhere.
Service: 1
Mosab Amer
First time coming here and I ordered first a order of 100+ dollars and got home and checked half the items where missing I suggest anyone double checking their orders if you do come here before leaving this place. When I came back to fix my order I received tacos with no lettuce.
I had the bad luck that due to the manager's policies my money was not worth it because only self-service was open and unfortunately for me I arrived on foot, for this reason they did not sell me Store at address 14329 East Sam Houston Pkwy N, Houston, Tx 77044
Visiting time: 11:40pm October 16, 2024
Time of my post 11:58pm October 16, 2024
Service: 1
Anay Guillen
The crunchy taco shell was stale and and they ran out of the Baja blast which is the only reason to come and the service wasn’t great
Food: 1
Service: 1
P G
If I could I would give no stars! This location is pitiful. So slow no good custom service! Won't take your order want you to use kiosk and still messed up the order! Ordered no sour cream no tomatoes and got sour cream and tomatoes on one crunchy taco and didn't even get my second taco that comes with Mexican pizza combo!!! 3 young girls move so slow and still mess up the orders it's just ridiculous!! Will no be coming back to location again!!!
Atmosphere: 1
Food: 1
Service: 1
Dre Day
I dnt like I have to order my food on a big tablet myself but charge me more money on the menu I will never eat here again this is sad
Service: 1
Bryan Goodman
Ordered from this location on door dash. Everything was fine until the ice from my drink melted and I noticed something floating in my drink come to find out there is a lizard in my drink my drink. Never eat from here again 🤮🤮🤮
I came in and the whole experience was bizarre.
I walked into the Taco Bell and was not greeted. Okay that's understandable, maybe they were too busy to noticed us.
i ordered my food and was waiting at my table. 10 min go by and my food is placed on the counter. Okay but they forgot my drink.
So i stood there waiting to be asked what i was waiting on. I even tried to get there attention by making eye contact
3 crew members are in the back just keeping their head down and not acknowledging me.
The next few things proceed to happen within a span of 30 min.
- Lady comes in because they messed up her order in the drive thru. Was not acknowledge til spoken up after 5 min.(i was still not acknowledge)
- After waiting for 10 min, i took it as far as stepping to the back to grab a cup myself. Walk over to the soda machine... its down. Not working. (Turns out, the crew knew this already)
- Man comes in to order and is also not acknowledge for 5 min. He gets upset and ask for a manager. Then they proceed to ask for a district manager contact because of how rude he thought not being acknowledge was. The manager (seemed to be a lady out of the 3 crew members) proceeded to dodge giving her name. Everyone else was complicit by ignoring the man. He began recording the interaction but nobody cared enough. He storms out after 3 min of going back and forth.
- Another Man walks in and proceed to experience the exact same thing as the former guy who just left did. Nobody saying anything and just keeping their heads down and proceeding with work.
- Doordasher comes in and same thing all over again.
IN A SPAN OF 30 MIN.
Now mind you, I'm not some out of touch boomer or anything.
But this approach to customer service is just not it. Maybe they had a bad day idk but someone on a corporate level NEEDS to get involved before it starts to get out of hand.
Oh, and the food was mid. But you know, when i go for taco bell, i'm not expecting 5 star treatment. But the bare minimum is acknowledgement from anybody.
David is always super nice and has a great mood. I don’t ever feel like I’m a bother coming in. He’s always the one at the drive thru , and it just seems like he loves his job. Always happy, and caring. Always makes sure we are taken care of when it comes to our order. Our order has never been wrong. Thanks David for your awesome service
Fast food and somewhat fresh...
Food was good and made correctly. Very clean place.
Quick and friendly service
Stopped here on the way home from Monster Jam for a late night snack. The drive thru was quick and painless and everything we ordered was exactly what we wanted and needed. No complaints!
The food was not hot we had nachos with meat avocado black beans grill taco it was about 10 50 am today
Atmosphere: 4
Food: 2
Service: 4
What’s the point of ordering damn door dash from this location when y’all won’t even give me what I asked for. No damn drink. No sauces. Do better y’all suck.
Service: 1
Unless you order with their machine they will not take your order. I pay cash and prefer to deal with people. I'll take my business elsewhere.
Service: 1
First time coming here and I ordered first a order of 100+ dollars and got home and checked half the items where missing I suggest anyone double checking their orders if you do come here before leaving this place. When I came back to fix my order I received tacos with no lettuce.
Restaurantji Recommends
I had the bad luck that due to the manager's policies my money was not worth it because only self-service was open and unfortunately for me I arrived on foot, for this reason they did not sell me
Store at address 14329 East Sam Houston Pkwy N, Houston, Tx 77044
Visiting time: 11:40pm October 16, 2024
Time of my post 11:58pm October 16, 2024
Service: 1
The crunchy taco shell was stale and and they ran out of the Baja blast which is the only reason to come and the service wasn’t great
Food: 1
Service: 1
If I could I would give no stars! This location is pitiful. So slow no good custom service! Won't take your order want you to use kiosk and still messed up the order! Ordered no sour cream no tomatoes and got sour cream and tomatoes on one crunchy taco and didn't even get my second taco that comes with Mexican pizza combo!!! 3 young girls move so slow and still mess up the orders it's just ridiculous!! Will no be coming back to location again!!!
Atmosphere: 1
Food: 1
Service: 1
I dnt like I have to order my food on a big tablet myself but charge me more money on the menu I will never eat here again this is sad
Service: 1
Ordered from this location on door dash. Everything was fine until the ice from my drink melted and I noticed something floating in my drink come to find out there is a lizard in my drink my drink. Never eat from here again 🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 1
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