This restaurant ignored several attempts at contact for 4 days. They have not picked up the phone 25+ times, ignored 3 voicemails, an Instagram DM, and emails sent to their specific email & management group email. I had hoped to speak to a Manager about this experience, instead of having to write this review but it has come to this.We made this reservation to try new place with 3 guests from out of town. Restaurant was not full - only 5 tables seated maximum. Took almost 10 minutes after we were seated for the hostess, not waitress to bring us waters. Another 10 minutes go by, hostess lets us know the waitress will be by soon.Manoucheka finally comes to our table nearly 20 minutes after we had been sat. Does not introduce herself. Stands at the far end of table and says "Do you know what you want to order yet?".We were caught off guard at her abruptness. Asked if we could order drinks first. She was completely silent, did not respond. We ordered drinks and she walked off as we tried to order an appetizer. Another long time before anyone comes by our table, this time it is the hostess bringing us our drinks. She only brings 4 of the 5. Took about 5 minutes and had to catch the attention of a staff member cleaning the tables to get the last drink brought to us. We order finally order 2 appetizers from Manoucheka and start to order each entree when someone from another one of her tables approaches her, she flips her hand up in my friend's face and says "Wait." and walks away.She returns to take the rest of our orders without any acknowledgment or apology.The male staff member that was clearing the tables, brings the feta appetizer without the rolls we ordered and 4 pieces of bread for 5 people. When the hostess walks by we asked if we could get another slice of bread since there was 5 of us and she said "Oh I'll have to ask if the kitchen will allow that". It is odd that we would not even be served the proper amount of food for our group. Another 15 minutes go by before the "rolls" were brought out. These were so clearly frozen. They were as hard as a hockey puck. Had no flavor and were room temperature to the point where the butter wasn't even melting. They were barely edible.Eventually, our entrees were brought out, but again only 4 and the fifth person had to wait at least 5 minutes to get the meal brought to the table. Two people ordered the fried chicken - one person didn't get any of the side butter/honey and we had to flag down the individual cleaning tables again to ask him because Manoucheka NEVER came to check on our table.We watched her interact with her two other tables; frequently stopping to ask if they needed anything and clearly being nice to them but she was disrespectful and ignored us and she decided this before us having any interaction with her.We sat with our empty plates of food for at least 15 minutes before I stopped the other staff member in the hallway on the way to the bathroom to ask for the check.Manoucheka brings us the check after the staff member and hostess had cleared our plates and I noticed there was a 20% gratuity automatically added.I consulted the menu to see if that was noted anywhere because our party was only a party of 5, not typically considered a large party.I politely asked her if automatic gratuity was automatically added to every check. She got defensive saying that we were a large party so that's why she added it. I asked what quantifies a large party (since we were only 5 and typically large party means 8, maybe 6 people) and she rolled her eyes at me and said "whatever I'll take it off if you want".I did ask her to take it off. She completely ignored us the entire time, was down right rude putting her hands in our faces and rolling her eyes and then tried to pull one over on us by ensuring she'd get 20% gratuity. That is disrespectful. The only reason I left any tip at all is because the hostess and the gentleman with the longer dark hair cleaning the tables deserved it.This was the
Atmosphere: 1
Food: 2
Service: 1
Gacman57
Went for brunch on St Patrick’s Day. It was mostly dead so, it seemed we would receive good service. We had to move out to the patio to eat, which was okay especially since they had a DJ playing inside who was playing music so loud you we could not hear one another speak.The service was the worst we have experienced in a long time. 20 minutes to get our drinks and 45 minutes to get our food. The food was mostly cooled off by the time we got it.Setting aside the food temp, the food was average with my wife ordering Croque Madame while I had Steak Benedict. A side of fries never appeared. The Croque was a decent sized portion with decent ham and cheese and a great béchamel. The egg was cooked perfectly to my wife’s liking, but the big soggy room temperature bread was too much.The steak on the Benedict was cooked medium rare as I requested, but was cold and tough and I was not given a steak knife to cut through the meat. The poached eggs had hard yokes (say what?), the hollandaise was WAY over salted and the English muffin had not even been toasted so it became a soggy puck on the plate.The Aperol Spritz was delicious, but the Old Fashion was terrible.Lastly, they added a mandatory 20% tip that was not allowed to be changed except upward. We never stiff a server on a tip, but we only give 10% when the service is terrible and it was horrible. We will not be back, especially when we can go to Marmo directly next door for excellent food, drinks and service.
Atmosphere: 3
Food: 3
Service: 1
Harrison Broker
The chelsea is a stylish and quaint lounge-like restaurant serving up tasty bites and delicious cocktails. Their staff is very pleasant and accommodating. The design of the restaurant speaks for itself, with its dim lighting and modern decor. They do the classic cocktails right, with their specialty being martinis. All their food is delicious, particularly their east coast oysters. The beet and whipped feta salad was delicious as well, you must try it. Their happy hour at the bar is one of the best in the city and being open late on the weekends gives time for a night cap in the montrose neighborhood. Love this addition to the collective.Vegetarian options: They had limited veg options, but some
Saturday date night for me and my love. I had the snapper, and fried oysters. Fish was good sauce was ok a Lil spicy but tasty. Fried oyster was amazing. Service was great! tried to order the crab mac and cheese but they ran out of crab. It was a slow night, not crowded. Overall a good experience.
Atmosphere: 4
Food: 4
Service: 5
Romulo Salazar
Excellent place for celebrate any ocasion, the shrimp risotto is ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chelsea Brasserie Burger, Parker House Pigs, Seafood Pot Pie, Oysters Riviera
Sherri Thornhill
Really cute place; enjoyed the lobster and waffles.
Atmosphere: 5
Food: 4
Service: 4
Parwaan Sohi
My husband and I came for Happy Hour and left more than ecstatic.Chad has created a wonderful cocktail program. Beautiful colors, amazing balance, and high quality ingredients.Had a couple oysters, bread, fries, and dessert.Next time we come we will actually try the food so we have some real feedback on the food.
Atmosphere: 5
Food: 5
Service: 5
Angie Martinez
Came by for drinks . Which were delish! We loved the Ambiance this place gives and the vibes. Very chill . Definitely coming back for brunch .
Atmosphere: 5
Service: 5
Jennifer M.
My mother and I tried it and thought the restaurant it's self is cute and photo worthy, the food just wasn't for us. It wasn't terrible, just didn't stand out to us. The drinks were cute, but lacked flavor in my opinion. The staff is very friendly, the place is very clean, decor is beautiful.
Chris Jones
A quick shout out of APPRECIATION to Adam for his Exceptional Bartending Services each Sunday for Sunday Funday at the Chelsea.His drink craftsmanship is truly on point; he never has a disappointing drink for us. His customer service skills, knowledge of the bar, and attention to detail are first-rate.Great vibes, good music, and Adam making the perfect drink; how can one not be Happy at this HAPPY Hour!!!Adam, Thanks again!
This restaurant is gorgeous, service was great and I may find myself back here for (some) of the drinks. Pisco is passion was good, and so was The Bouquet.However the food I’m sad to say really was not it for me. The beef tartare had a lot of pickles in it with some very strong sauce - too sour for me. The Shrimp Risotto didn’t look very appetizing and was just OK (shrimp not clean). The truffle fries were oily and just kind of mush in your mouth. The only food I liked was the sourdough bread.
Ruby Zelaya
I came here for Valentine’s Day my husband brought me here it was our first time, I really enjoyed the food especially what I ordered the crab roll plate the drinks are great. The staff are friendly the waiting was while but no worries it was busy day so I get it but definitely ill be back soon.
Atmosphere: 5
Food: 4
Service: 5
Kian Tajadod
Braden was our server on Valentine’s Day. He was awesome and very attentive. Appreciated his effort. Some of the food wasn’t great, others were delicious. The managers were both wonderful and clearly care about their customers!
Atmosphere: 5
Food: 3
Service: 5
Claudia Ciborowski
The food is mid and overpriced. Service is unfortunate. Can tell why it was nearly empty on a Friday night!
Atmosphere: 3
Food: 3
Service: 2
Jamil Alvear
Great vibe, always cool Djs, dancers and musicians lighting up the day/night.You must tried their Martinis and house cocktails.
This restaurant ignored several attempts at contact for 4 days. They have not picked up the phone 25+ times, ignored 3 voicemails, an Instagram DM, and emails sent to their specific email & management group email. I had hoped to speak to a Manager about this experience, instead of having to write this review but it has come to this.We made this reservation to try new place with 3 guests from out of town. Restaurant was not full - only 5 tables seated maximum. Took almost 10 minutes after we were seated for the hostess, not waitress to bring us waters. Another 10 minutes go by, hostess lets us know the waitress will be by soon.Manoucheka finally comes to our table nearly 20 minutes after we had been sat. Does not introduce herself. Stands at the far end of table and says "Do you know what you want to order yet?".We were caught off guard at her abruptness. Asked if we could order drinks first. She was completely silent, did not respond. We ordered drinks and she walked off as we tried to order an appetizer. Another long time before anyone comes by our table, this time it is the hostess bringing us our drinks. She only brings 4 of the 5. Took about 5 minutes and had to catch the attention of a staff member cleaning the tables to get the last drink brought to us. We order finally order 2 appetizers from Manoucheka and start to order each entree when someone from another one of her tables approaches her, she flips her hand up in my friend's face and says "Wait." and walks away.She returns to take the rest of our orders without any acknowledgment or apology.The male staff member that was clearing the tables, brings the feta appetizer without the rolls we ordered and 4 pieces of bread for 5 people. When the hostess walks by we asked if we could get another slice of bread since there was 5 of us and she said "Oh I'll have to ask if the kitchen will allow that". It is odd that we would not even be served the proper amount of food for our group. Another 15 minutes go by before the "rolls" were brought out. These were so clearly frozen. They were as hard as a hockey puck. Had no flavor and were room temperature to the point where the butter wasn't even melting. They were barely edible.Eventually, our entrees were brought out, but again only 4 and the fifth person had to wait at least 5 minutes to get the meal brought to the table. Two people ordered the fried chicken - one person didn't get any of the side butter/honey and we had to flag down the individual cleaning tables again to ask him because Manoucheka NEVER came to check on our table.We watched her interact with her two other tables; frequently stopping to ask if they needed anything and clearly being nice to them but she was disrespectful and ignored us and she decided this before us having any interaction with her.We sat with our empty plates of food for at least 15 minutes before I stopped the other staff member in the hallway on the way to the bathroom to ask for the check.Manoucheka brings us the check after the staff member and hostess had cleared our plates and I noticed there was a 20% gratuity automatically added.I consulted the menu to see if that was noted anywhere because our party was only a party of 5, not typically considered a large party.I politely asked her if automatic gratuity was automatically added to every check. She got defensive saying that we were a large party so that's why she added it. I asked what quantifies a large party (since we were only 5 and typically large party means 8, maybe 6 people) and she rolled her eyes at me and said "whatever I'll take it off if you want".I did ask her to take it off. She completely ignored us the entire time, was down right rude putting her hands in our faces and rolling her eyes and then tried to pull one over on us by ensuring she'd get 20% gratuity. That is disrespectful. The only reason I left any tip at all is because the hostess and the gentleman with the longer dark hair cleaning the tables deserved it.This was the
Atmosphere: 1
Food: 2
Service: 1
Went for brunch on St Patrick’s Day. It was mostly dead so, it seemed we would receive good service. We had to move out to the patio to eat, which was okay especially since they had a DJ playing inside who was playing music so loud you we could not hear one another speak.The service was the worst we have experienced in a long time. 20 minutes to get our drinks and 45 minutes to get our food. The food was mostly cooled off by the time we got it.Setting aside the food temp, the food was average with my wife ordering Croque Madame while I had Steak Benedict. A side of fries never appeared. The Croque was a decent sized portion with decent ham and cheese and a great béchamel. The egg was cooked perfectly to my wife’s liking, but the big soggy room temperature bread was too much.The steak on the Benedict was cooked medium rare as I requested, but was cold and tough and I was not given a steak knife to cut through the meat. The poached eggs had hard yokes (say what?), the hollandaise was WAY over salted and the English muffin had not even been toasted so it became a soggy puck on the plate.The Aperol Spritz was delicious, but the Old Fashion was terrible.Lastly, they added a mandatory 20% tip that was not allowed to be changed except upward. We never stiff a server on a tip, but we only give 10% when the service is terrible and it was horrible. We will not be back, especially when we can go to Marmo directly next door for excellent food, drinks and service.
Atmosphere: 3
Food: 3
Service: 1
The chelsea is a stylish and quaint lounge-like restaurant serving up tasty bites and delicious cocktails. Their staff is very pleasant and accommodating. The design of the restaurant speaks for itself, with its dim lighting and modern decor. They do the classic cocktails right, with their specialty being martinis. All their food is delicious, particularly their east coast oysters. The beet and whipped feta salad was delicious as well, you must try it. Their happy hour at the bar is one of the best in the city and being open late on the weekends gives time for a night cap in the montrose neighborhood. Love this addition to the collective.Vegetarian options: They had limited veg options, but some
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Tartare, Charred Spanish Octopus
Saturday date night for me and my love. I had the snapper, and fried oysters. Fish was good sauce was ok a Lil spicy but tasty. Fried oyster was amazing. Service was great! tried to order the crab mac and cheese but they ran out of crab. It was a slow night, not crowded. Overall a good experience.
Atmosphere: 4
Food: 4
Service: 5
Excellent place for celebrate any ocasion, the shrimp risotto is ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chelsea Brasserie Burger, Parker House Pigs, Seafood Pot Pie, Oysters Riviera
Really cute place; enjoyed the lobster and waffles.
Atmosphere: 5
Food: 4
Service: 4
My husband and I came for Happy Hour and left more than ecstatic.Chad has created a wonderful cocktail program. Beautiful colors, amazing balance, and high quality ingredients.Had a couple oysters, bread, fries, and dessert.Next time we come we will actually try the food so we have some real feedback on the food.
Atmosphere: 5
Food: 5
Service: 5
Came by for drinks . Which were delish! We loved the Ambiance this place gives and the vibes. Very chill . Definitely coming back for brunch .
Atmosphere: 5
Service: 5
My mother and I tried it and thought the restaurant it's self is cute and photo worthy, the food just wasn't for us. It wasn't terrible, just didn't stand out to us. The drinks were cute, but lacked flavor in my opinion. The staff is very friendly, the place is very clean, decor is beautiful.
A quick shout out of APPRECIATION to Adam for his Exceptional Bartending Services each Sunday for Sunday Funday at the Chelsea.His drink craftsmanship is truly on point; he never has a disappointing drink for us. His customer service skills, knowledge of the bar, and attention to detail are first-rate.Great vibes, good music, and Adam making the perfect drink; how can one not be Happy at this HAPPY Hour!!!Adam, Thanks again!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
This restaurant is gorgeous, service was great and I may find myself back here for (some) of the drinks. Pisco is passion was good, and so was The Bouquet.However the food I’m sad to say really was not it for me. The beef tartare had a lot of pickles in it with some very strong sauce - too sour for me. The Shrimp Risotto didn’t look very appetizing and was just OK (shrimp not clean). The truffle fries were oily and just kind of mush in your mouth. The only food I liked was the sourdough bread.
I came here for Valentine’s Day my husband brought me here it was our first time, I really enjoyed the food especially what I ordered the crab roll plate the drinks are great. The staff are friendly the waiting was while but no worries it was busy day so I get it but definitely ill be back soon.
Atmosphere: 5
Food: 4
Service: 5
Braden was our server on Valentine’s Day. He was awesome and very attentive. Appreciated his effort. Some of the food wasn’t great, others were delicious. The managers were both wonderful and clearly care about their customers!
Atmosphere: 5
Food: 3
Service: 5
The food is mid and overpriced. Service is unfortunate. Can tell why it was nearly empty on a Friday night!
Atmosphere: 3
Food: 3
Service: 2
Great vibe, always cool Djs, dancers and musicians lighting up the day/night.You must tried their Martinis and house cocktails.
Atmosphere: 5
Food: 5
Service: 5