The queso and the tacos were cold. I had to ask if they had a microwave or air fryer to heat it up. The food was replaced. I am hispanic and the restaurant was the closest i could get to mexican based on that i was getting a massage next door. I had better and this was disappointing. The salsa was nasty.
Atmosphere: 1
Food: 1
Service: 5
Brian Hayes
My wife and I always love to come here. So much tasty variety and we can mix and match, share, etc. all we want. I prefer the Baja shrimp tacos, the Democrat, and the brushfire. The chips and guacamole is also fantastic.
Atmosphere: 5
Food: 5
Service: 5
Mark Kallus
Nice place with good food. A little tricky ordering my own food on a screen but fine. Clean restrooms and reasonable priced food.
Atmosphere: 5
Food: 5
Service: 4
Luke Foster
I’ve ordered “to-go” from this torchys about 7 times, in the past few months: every single time I get large queso, typically 2, and every single time, they fill the queso’s up 1/2 way, at best.
Considering it’s $8 for a queso, just to end up paying $8 for a 1/2 a cup or less is wild.
So this time I checked before leaving, and once again, “1/2” full queso, so I kindly asked them to fill them up all the way, and I even apologized for the inconvenience. One of the employees agreed to fill them up and acted annoyed at “the kitchen” because “they keep doing this.”
But he came back out with 2 new queso’s, filled up 1/2 way, again. So at that point I wasn’t about to ask again and end up with someone’s spit in my queso, so I left.
But this is ridiculous to be charging $8 for a queso and giving people $4 worth of queso, and then not even fill it up when a customer points it out.
Y’all got one more chance to correct this issue or I’m done eating torchy’s, for whatever my $80/month+ in orders is worth to y’all.
(Side note, I’ve ordered “trashy” tacos every time, and only ever actually received “trashy” tacos once.) So for customer retention I’d suggest addressing the staff, so they’re pushing out food that people paid for, rather than pushing out whatever they feel like.
Atmosphere: 1
Food: 4
Service: 1
Joe Twal
Best tacos in spring vintage area , amazing
Atmosphere: 5
Food: 5
Service: 5
Lai Si U
Excellent!
Atmosphere: 5
Food: 5
Service: 5
Francisca Rios
I went to pickup online order for the first time. 2 ladies were working and I asked where I can pickup online order and her response was short, “over there”. Mind you it was not busy but she seemed put off by my question. Than on way out I asked if I could get salsa or hot sauce. The other ladies response was similar, “What kind”, and since I’m not a frequent patron of Torchy’s, I asked what kind do you have. Overall, unpleasant and rude.
Atmosphere: 2
Food: 4
Service: 2
Chad Sykes
The new self check out kiosks are lame. Asking for a tip? A robot served me. Probably not going anymore. Corporate greed is not my thing.
Atmosphere: 2
Food: 3
Service: 1
Agatha
This is the only location I've been to where the amount of salt used is just staggering. I love salt, don't get me wrong, but when it, and not hot sauce, *burns* my mouth, it's definitely way too much. And at least 1 thing is always forgotten from my order.
⭐️⭐️⭐️⭐️⭐️ Torchitacos — Absolutely Delicious and Worth Every Penny!
I’ve been to Torchitacos several times, and every single time it’s just amazing! 😍 The tacos are super, super, super delicious — honestly, they’re worth every penny and they’re huge and full of flavor! 🌮🔥
Everything always comes out fresh, hot, and packed with that unforgettable taste. The music is great too, which makes the whole vibe even better. The area where the restaurant is located is really nice — you can hang out, walk around, and do different things after eating.
I don’t have any photos this time, but I promise next time I’ll take some, because those tacos truly deserve it. 💯
Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
AdoughB
Night crew needs to get it together very slow and disorganized.
Atmosphere: 2
Food: 5
Service: 2
Chad Farley
These new order kiosks are the worst. Lady next to us had never been to Torchy's and walked out because she couldn't figure out how to order. Takes 5 times longer. I have been going to Torchys since it was a food truck in Austin but this is just ridiculous. Oh and the self service kiosk asks for a tip. Not a chance....
Update to respond: when nobody is at a register and all that is available is a kiosk, that is call an added inconvenience.
Atmosphere: 3
Food: 5
Service: 1
Christina LaManna
Amazing place, great atmosphere, but I feel it would be greatly improved if they got rid of the machines that take orders because they glitch and I prefer the human component more as you can ask questions and get recommendations from the servers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso, Breakfast Tacos
L M
As I am eating here at the moment, I can honestly say these kiosks will probably prevent my future return. Bring back the friendly employees.
The queso and the tacos were cold. I had to ask if they had a microwave or air fryer to heat it up. The food was replaced. I am hispanic and the restaurant was the closest i could get to mexican based on that i was getting a massage next door. I had better and this was disappointing. The salsa was nasty.
Atmosphere: 1
Food: 1
Service: 5
My wife and I always love to come here. So much tasty variety and we can mix and match, share, etc. all we want. I prefer the Baja shrimp tacos, the Democrat, and the brushfire. The chips and guacamole is also fantastic.
Atmosphere: 5
Food: 5
Service: 5
Nice place with good food. A little tricky ordering my own food on a screen but fine. Clean restrooms and reasonable priced food.
Atmosphere: 5
Food: 5
Service: 4
I’ve ordered “to-go” from this torchys about 7 times, in the past few months: every single time I get large queso, typically 2, and every single time, they fill the queso’s up 1/2 way, at best.
Considering it’s $8 for a queso, just to end up paying $8 for a 1/2 a cup or less is wild.
So this time I checked before leaving, and once again, “1/2” full queso, so I kindly asked them to fill them up all the way, and I even apologized for the inconvenience. One of the employees agreed to fill them up and acted annoyed at “the kitchen” because “they keep doing this.”
But he came back out with 2 new queso’s, filled up 1/2 way, again. So at that point I wasn’t about to ask again and end up with someone’s spit in my queso, so I left.
But this is ridiculous to be charging $8 for a queso and giving people $4 worth of queso, and then not even fill it up when a customer points it out.
Y’all got one more chance to correct this issue or I’m done eating torchy’s, for whatever my $80/month+ in orders is worth to y’all.
(Side note, I’ve ordered “trashy” tacos every time, and only ever actually received “trashy” tacos once.) So for customer retention I’d suggest addressing the staff, so they’re pushing out food that people paid for, rather than pushing out whatever they feel like.
Atmosphere: 1
Food: 4
Service: 1
Best tacos in spring vintage area , amazing
Atmosphere: 5
Food: 5
Service: 5
Excellent!
Atmosphere: 5
Food: 5
Service: 5
I went to pickup online order for the first time. 2 ladies were working and I asked where I can pickup online order and her response was short, “over there”. Mind you it was not busy but she seemed put off by my question. Than on way out I asked if I could get salsa or hot sauce. The other ladies response was similar, “What kind”, and since I’m not a frequent patron of Torchy’s, I asked what kind do you have.
Overall, unpleasant and rude.
Atmosphere: 2
Food: 4
Service: 2
The new self check out kiosks are lame. Asking for a tip? A robot served me. Probably not going anymore. Corporate greed is not my thing.
Atmosphere: 2
Food: 3
Service: 1
This is the only location I've been to where the amount of salt used is just staggering. I love salt, don't get me wrong, but when it, and not hot sauce, *burns* my mouth, it's definitely way too much. And at least 1 thing is always forgotten from my order.
Food: 3
Service: 3
Loved it.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
⭐️⭐️⭐️⭐️⭐️
Torchitacos — Absolutely Delicious and Worth Every Penny!
I’ve been to Torchitacos several times, and every single time it’s just amazing! 😍 The tacos are super, super, super delicious — honestly, they’re worth every penny and they’re huge and full of flavor! 🌮🔥
Everything always comes out fresh, hot, and packed with that unforgettable taste. The music is great too, which makes the whole vibe even better. The area where the restaurant is located is really nice — you can hang out, walk around, and do different things after eating.
I don’t have any photos this time, but I promise next time I’ll take some, because those tacos truly deserve it. 💯
Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Night crew needs to get it together very slow and disorganized.
Atmosphere: 2
Food: 5
Service: 2
These new order kiosks are the worst. Lady next to us had never been to Torchy's and walked out because she couldn't figure out how to order. Takes 5 times longer. I have been going to Torchys since it was a food truck in Austin but this is just ridiculous. Oh and the self service kiosk asks for a tip. Not a chance....
Update to respond: when nobody is at a register and all that is available is a kiosk, that is call an added inconvenience.
Atmosphere: 3
Food: 5
Service: 1
Amazing place, great atmosphere, but I feel it would be greatly improved if they got rid of the machines that take orders because they glitch and I prefer the human component more as you can ask questions and get recommendations from the servers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Queso, Breakfast Tacos
As I am eating here at the moment, I can honestly say these kiosks will probably prevent my future return. Bring back the friendly employees.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chips and Queso
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