Ordered “not spicy” option from Uber Eats as we regularly do and the food that was delivered was extremely spicy this time to the contrary. To an extend that it was just not palatable.
Called the store to speak to “Ernan” who just didn’t want to accept that the food wad overly spicy.He tried reasoning with us that “Indian food is spicy”. We have ordered from them before and the not spicy option was not spicy.
We’re Indian and we eat Indian food all the time. But we know what spicy is. This time it was extremely spicy and inedible.
After talking for 10 minutes, Ernan said they were going to remake the order and have it delivered themselves to our address just 6 minutes away.
Then an hour later called and talked to “Victor” who said food was ready and they were waiting for a driver.
Despite waiting an hour and 20 minutes, no food showed up.
When we called to inquire for an update, the owner (an extremely rude and unprofessional person) hopped on the Phone and says we were informed incorrectly by their staff. Said they were not gonna deliver the food and they asked us to take up the matter with Uber, then hangs up!! Why not say that the first time? We had been sitting at the dining table, hoping and expecting the food to arrive because that’s what we were told by their staff.
We have been longtime patrons of this place and will certainly not be ordering anything from them ever again. If the owner did not want to deliver, at least they should’ve had the courtesy to at least notify us that they weren’t going to re-make the food.
They could have easily fixed it, but instead, wasted our time, misled us and ruined our Sunday night dinner experience.
Lesson learned. These guys just do not care about their customers’ experience.
Not worth it. There are other options. Take your business elsewhere.
Bhaskar Pandey
Ordered “not spicy” option from Uber Eats as we regularly do and the food that was delivered was extremely spicy this time to the contrary. To an extend that it was just not palatable.
Called the store to speak to “Ernan” who just didn’t want to accept that the food wad overly spicy.He tried reasoning with us that “Indian food is spicy”. We have ordered from them before and the not spicy option was not spicy.
We’re Indian and we eat Indian food all the time. But we know what spicy is. This time it was extremely spicy and inedible.
After talking for 10 minutes, Ernan said they were going to remake the order and have it delivered themselves to our address just 6 minutes away.
Then an hour later called and talked to “Victor” who said food was ready and they were waiting for a driver.
Despite waiting an hour and 20 minutes, no food showed up.
When we called to inquire for an update, the owner (an extremely rude and unprofessional person) hopped on the Phone and says we were informed incorrectly by their staff. Said they were not gonna deliver the food and they asked us to take up the matter with Uber, then hangs up!! Why not say that the first time? We had been sitting at the dining table, hoping and expecting the food to arrive because that’s what we were told by their staff.
We have been longtime patrons of this place and will certainly not be ordering anything from them ever again. If the owner did not want to deliver, at least they should’ve had the courtesy to at least notify us that they weren’t going to re-make the food.
They could have easily fixed it, but instead, wasted our time, misled us and ruined our Sunday night dinner experience.
Lesson learned. These guys just do not care about their customers’ experience.
Not worth it. There are other options. Take your business elsewhere.
Food: 1
Service: 1
Shashank Manjunath
I recently visited Udupi Café on Hillcroft in Houston for their Saturday unlimited buffet, and honestly, it was one of the worst South Indian food experiences I’ve had. The food itself was disappointing, but what bothered me even more was the use of the “Udupi” name to market the place. Nothing about this restaurant reflects the authentic flavors or quality that the Udupi name is known for.
I could go into detail about each dish, but frankly, it’s not worth it- the overall quality was just bad. If they insist on serving food like this, the least they could do is drop the Udupi name and not mislead people. The bottom line: the food was terrible, and the experience was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Sid Nair
Had high expectations but unfortunately was let down. Had the lunch/brunch buffet, almost everything was watered down, tiny puri were cute, spicy chutney was good.
Atmosphere: 3
Food: 1
Service: 3
Robert McAllen
A real Indian restaurant athpmosire and delicious food, always enjoy coming here, highly recommend the malai kofta curry!
Atmosphere: 5
Food: 5
Service: 5
Jay Ojha
Best South Indian restaurant in USA
Atmosphere: 4
Food: 5
Service: 5
Andres Correa
Great place for Vegetarians/ Vegans to go and eat. The menu can be a bit overwhelming, but I assure you will find something you like. I enjoyed quite a bit the Mushroom Marsala
Atmosphere: 4
Food: 5
Service: 5
Rozina Dodhia
Good quality food I loved it
Atmosphere: 5
Food: 5
Service: 5
AK K
Lovely food always ! Great buffet . Best South Indian pure vegetarian restaurant
Great buffet!!! Friendly staff and clean environment l.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paper Dosa, Complimentary Rasam
Murugesh Radhakrishnan
Tooooooo expensive
KK's World
Love this place. ..for last 20 years...
Atmosphere: 5
Food: 5
Service: 5
Kajal Shah
I visited this location on Sunday evening , almost empty, ample parking. Ordered deluxe utappam without chilies and filter coffee. Portion size is good I have visited Udipi Cafe at different location more than this one
Atmosphere: 3
Food: 4
Service: 4
Stephen Leyva
The masala dosa instantly took me back to Pakistan it was so good. The aloo paratha was simply divine just like my mother made it so good
Ordered “not spicy” option from Uber Eats as we regularly do and the food that was delivered was extremely spicy this time to the contrary. To an extend that it was just not palatable. Called the store to speak to “Ernan” who just didn’t want to accept that the food wad overly spicy.He tried reasoning with us that “Indian food is spicy”. We have ordered from them before and the not spicy option was not spicy. We’re Indian and we eat Indian food all the time. But we know what spicy is. This time it was extremely spicy and inedible. After talking for 10 minutes, Ernan said they were going to remake the order and have it delivered themselves to our address just 6 minutes away. Then an hour later called and talked to “Victor” who said food was ready and they were waiting for a driver. Despite waiting an hour and 20 minutes, no food showed up. When we called to inquire for an update, the owner (an extremely rude and unprofessional person) hopped on the Phone and says we were informed incorrectly by their staff. Said they were not gonna deliver the food and they asked us to take up the matter with Uber, then hangs up!! Why not say that the first time? We had been sitting at the dining table, hoping and expecting the food to arrive because that’s what we were told by their staff. We have been longtime patrons of this place and will certainly not be ordering anything from them ever again. If the owner did not want to deliver, at least they should’ve had the courtesy to at least notify us that they weren’t going to re-make the food. They could have easily fixed it, but instead, wasted our time, misled us and ruined our Sunday night dinner experience. Lesson learned. These guys just do not care about their customers’ experience. Not worth it. There are other options. Take your business elsewhere.
Ordered “not spicy” option from Uber Eats as we regularly do and the food that was delivered was extremely spicy this time to the contrary. To an extend that it was just not palatable.
Called the store to speak to “Ernan” who just didn’t want to accept that the food wad overly spicy.He tried reasoning with us that “Indian food is spicy”. We have ordered from them before and the not spicy option was not spicy.
We’re Indian and we eat Indian food all the time. But we know what spicy is. This time it was extremely spicy and inedible.
After talking for 10 minutes, Ernan said they were going to remake the order and have it delivered themselves to our address just 6 minutes away.
Then an hour later called and talked to “Victor” who said food was ready and they were waiting for a driver.
Despite waiting an hour and 20 minutes, no food showed up.
When we called to inquire for an update, the owner (an extremely rude and unprofessional person) hopped on the Phone and says we were informed incorrectly by their staff. Said they were not gonna deliver the food and they asked us to take up the matter with Uber, then hangs up!! Why not say that the first time? We had been sitting at the dining table, hoping and expecting the food to arrive because that’s what we were told by their staff.
We have been longtime patrons of this place and will certainly not be ordering anything from them ever again. If the owner did not want to deliver, at least they should’ve had the courtesy to at least notify us that they weren’t going to re-make the food.
They could have easily fixed it, but instead, wasted our time, misled us and ruined our Sunday night dinner experience.
Lesson learned. These guys just do not care about their customers’ experience.
Not worth it. There are other options. Take your business elsewhere.
Food: 1
Service: 1
I recently visited Udupi Café on Hillcroft in Houston for their Saturday unlimited buffet, and honestly, it was one of the worst South Indian food experiences I’ve had. The food itself was disappointing, but what bothered me even more was the use of the “Udupi” name to market the place. Nothing about this restaurant reflects the authentic flavors or quality that the Udupi name is known for.
I could go into detail about each dish, but frankly, it’s not worth it-
the overall quality was just bad. If they insist on serving food like this, the least they could do is drop the Udupi name and not mislead people. The bottom line: the food was terrible, and the experience was very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Had high expectations but unfortunately was let down. Had the lunch/brunch buffet, almost everything was watered down, tiny puri were cute, spicy chutney was good.
Atmosphere: 3
Food: 1
Service: 3
A real Indian restaurant athpmosire and delicious food, always enjoy coming here, highly recommend the malai kofta curry!
Atmosphere: 5
Food: 5
Service: 5
Best South Indian restaurant in USA
Atmosphere: 4
Food: 5
Service: 5
Great place for Vegetarians/ Vegans to go and eat. The menu can be a bit overwhelming, but I assure you will find something you like. I enjoyed quite a bit the Mushroom Marsala
Atmosphere: 4
Food: 5
Service: 5
Good quality food I loved it
Atmosphere: 5
Food: 5
Service: 5
Lovely food always ! Great buffet . Best South Indian pure vegetarian restaurant
Atmosphere: 5
Food: 5
Service: 5
Excellent service and buffet food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great buffet!!! Friendly staff and clean environment l.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paper Dosa, Complimentary Rasam
Tooooooo expensive
Love this place. ..for last 20 years...
Atmosphere: 5
Food: 5
Service: 5
I visited this location on Sunday evening , almost empty, ample parking. Ordered deluxe utappam without chilies and filter coffee. Portion size is good
I have visited Udipi Cafe at different location more than this one
Atmosphere: 3
Food: 4
Service: 4
The masala dosa instantly took me back to Pakistan it was so good.
The aloo paratha was simply divine just like my mother made it so good
Atmosphere: 5
Food: 5
Service: 5
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