Marzia provided me the best customer service I have ever received in my entire life. She takes the utmost pride in her job & goes above and beyond to make sure I was happy. If I’m being completely honest, she is single handedly carrying the reviews for this Hyatt hotel as a whole. She provided a 5 star experience & I will come back just for her. Whatever she gets paid, it should be at-least triple! She is a first ballot hall of famer when it comes to customer service. I give her 10 STARS!
Atmosphere: 5
Food: 5
Service: 5
James Taylor
Marzia was so nice and delightful. I really enjoyed her. I’ll be back really soon.
Atmosphere: 5
Food: 5
Service: 5
Sepand Fariabi
Polite & super friendly staff, clean environment, great location, Marzia was outstanding.We are enjoying our stay here!
Atmosphere: 5
Food: 5
Service: 5
lucia q young
Marzia, the waitress was amazing ? the ice tea she suggested is delicious ? ?
Food: 5
Service: 5
Ryan Young
Marzia our waitress was wonderfull and the food was truly phenomenal!!
Atmosphere: 5
Food: 5
Service: 5
The Honorable Jay
She was nice and very friendly. Looking forward to coming back.
Service: 5
Miguel Szoke
The food was very
Service: 5
Umesh Katpally
Great service by Marzia!
Atmosphere: 5
Food: 5
Service: 5
adam ensalaco
I sat at the bar for fifteen minutes. The *one* person working the *entire* floor was just running credit cards and never even bothered to bring me a glass of water. Finally, I flagged down a server. From there it took 23 more minutes before I got food. Managers nowhere to be seen. Avoid this hotel.
We loved the food, but what stood out was the exceptional service we got from Marzia at the Urban Star Market.
Atmosphere: 5
Food: 5
Service: 5
Jackie Sanchez
Food was okay. There was a nat (fly) in my wine, but luckily the waitress brought another glass. Food took long, and only one waitress serving everyone. Wouldn’t come here again, and I’m a local.
Atmosphere: 5
Food: 3
Service: 2
Carlos Alvarez
Food was great. Marzia offered great service. She recommended a dish when I asked and was very attentive and accommodating.
Madie Perkins
Food was amazing but the service made this experience above and beyond. We had breakfast and we were seated quickly, drinks brought out quick and our waitress, Silva was just the absolute nicest, sweetest person ever. Food was absolutely delish. Highly recommend the Migas dish or peach waffles for breakfast. But Silva was just the nicest ever and would go back for breakfast lunch and dinner just for her! Amazing service and amazing food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffles
Ziad H
I highly recommend this place, located in a very decent area close to many things, the service was great from the front desk “Hind” was great person very knowledgeable and helpful. And “Silva” she’s very helpful and friendly, thanks for all the help.
Marzia is very attentive and very
Atmosphere: 5
Food: 5
Service: 5
Marzia provided me the best customer service I have ever received in my entire life. She takes the utmost pride in her job & goes above and beyond to make sure I was happy. If I’m being completely honest, she is single handedly carrying the reviews for this Hyatt hotel as a whole. She provided a 5 star experience & I will come back just for her. Whatever she gets paid, it should be at-least triple! She is a first ballot hall of famer when it comes to customer service. I give her 10 STARS!
Atmosphere: 5
Food: 5
Service: 5
Marzia was so nice and delightful. I really enjoyed her. I’ll be back really soon.
Atmosphere: 5
Food: 5
Service: 5
Polite & super friendly staff, clean environment, great location, Marzia was outstanding.We are enjoying our stay here!
Atmosphere: 5
Food: 5
Service: 5
Marzia, the waitress was amazing ? the ice tea she suggested is delicious ? ?
Food: 5
Service: 5
Marzia our waitress was wonderfull and the food was truly phenomenal!!
Atmosphere: 5
Food: 5
Service: 5
She was nice and very friendly. Looking forward to coming back.
Service: 5
The food was very
Service: 5
Great service by Marzia!
Atmosphere: 5
Food: 5
Service: 5
I sat at the bar for fifteen minutes. The *one* person working the *entire* floor was just running credit cards and never even bothered to bring me a glass of water. Finally, I flagged down a server. From there it took 23 more minutes before I got food. Managers nowhere to be seen. Avoid this hotel.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
We loved the food, but what stood out was the exceptional service we got from Marzia at the Urban Star Market.
Atmosphere: 5
Food: 5
Service: 5
Food was okay. There was a nat (fly) in my wine, but luckily the waitress brought another glass. Food took long, and only one waitress serving everyone. Wouldn’t come here again, and I’m a local.
Atmosphere: 5
Food: 3
Service: 2
Food was great. Marzia offered great service. She recommended a dish when I asked and was very attentive and accommodating.
Food was amazing but the service made this experience above and beyond. We had breakfast and we were seated quickly, drinks brought out quick and our waitress, Silva was just the absolute nicest, sweetest person ever. Food was absolutely delish. Highly recommend the Migas dish or peach waffles for breakfast. But Silva was just the nicest ever and would go back for breakfast lunch and dinner just for her! Amazing service and amazing food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffles
I highly recommend this place, located in a very decent area close to many things, the service was great from the front desk “Hind” was great person very knowledgeable and helpful. And “Silva” she’s very helpful and friendly, thanks for all the help.
Atmosphere: 5
Food: 4
Service: 5