Wendy's
15130 Aldine Westfield Rd, Houston
(281) 579-3537
Recent Reviews
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1:10 pm I didn’t get a chance to order. I walked in and stood by the register to order I only had cash. Multiple workers walked passed me and not one acknowledged me. I ask the lady in front of me who proceed to grab receipts by the register can I order still ignored me. Manager came to talk to the worker and it’s a line by this point and no one acknowledged any of the customers. So I walked out . Do better
Atmosphere: 1
Food: 1
Service: 1
I should have heeded the warning to check your order before leaving. I asked for unsweet tea three times and was still given sweet tea. I was able to correct that before leaving, but I didn't check the sandwich. Paid for an Asiago chicken club, received a regular chicken sandwich. No bacon, no ranch. They were not busy at the time.
Atmosphere: 3
Food: 2
Service: 2
Absolutely terrible experience. The employees were extremely rude and acted like customers were an inconvenience. No greeting, no manners, just attitude. When my order was wrong and I politely pointed it out, the manager was even worse—dismissive, unprofessional, and clearly didn’t care at all. The staff stood around talking instead of helping, and the place felt disorganized and poorly run. This location is a mess from top to bottom. If this is the kind of behavior management allows, it explains a lot. I will never return and wouldn’t recommend this Wendy’s to anyone.
Atmosphere: 1
Service: 1
I came to get some food, order through drive through, when I got home to my surprise the main part of the meal was missing I just got fries, no receipt nothing. Poor service
Atmosphere: 3
Food: 4
Service: 5
Each time I come the window workers are so nice. Always smiling. Drive through goes nicely. Food is good. I've only had them forget my pecans for my apple pecan salad 😄 but I was already returned to work before noticing.
Atmosphere: 5
Food: 5
Service: 5
Nice, comfortable dining area. Good deals.
Atmosphere: 5
Food: 5
Service: 5
Gabriel did a very good job for very kind the manager is a very good manager best manager at Wendy's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
We left after waiting 10 mins to place our order.
Service: 1
Then just need to work on then customer service a little more but otherwise then is ok
Atmosphere: 4
Food: 5
Service: 4
We went and had breakfast there twice in one week, the breakfast was great delicious or seasoned potatoes are the best I really do recommend they should have it in the lunch menu,, either the cook in the back does not pay attention or she don't have time to go to the back to get the correct bread but it did happen both of the times I had ordered a biscuit with egg and cheese And I got it the English muffin with egg and cheese,, the second time we went my husband asked for the English muffin with egg and cheese and I ordered the biscuit with egg and cheese guess what we got our biscuits egg and cheese at that that day my husband did tell them something they did swap it out but it took a very long time to get it to us,, since it's open that you can view while they're doing your food the food prep was moving super slow,, our issue was resolved they're just little minor things that probably needs to be addressed by the manager or district manager to improve service.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Cold stale fries (& guy in front complained so not just me)
Server was biting his nails thecentire time i was waiting for my food. Brought it to Flor manager attention. She brushed it off and he closed the window. I told her how that was crosscontamination and jo regards for food handling. She did nothing but refused to give corporate number and kindly forgot my receipt. Absolutely appalling. I will be calling OSHA.
Atmosphere: 1
Service: 1
Worst wendy's i've ever been to I got my order wrong four times finally the manager gave me my money back in cash instead of backing my credit card and took zero responsibility or even an is apology for the bad service
Atmosphere: 1
Food: 1
Service: 1
I got a frosty temperature chicken nuggets it tasted extremely good it wasn't expensive
Atmosphere: 5
Food: 5
Service: 5
It was busy when I went. My fries were mixed with curly fries and regular fries. They were still somewhat warm but I could tell they were not fresh. The burger was outstanding though. I absolutely love the bacon ultimate cheeseburger.
Atmosphere: 4
Food: 4
Service: 3
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