Wendy's
715 W 28th St, Houston
(832) 509-2884
Recent Reviews
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Dining room was closed an hour before posted close time. (NOTE: NOT at posted store/drive thru close time, an hour before DINING ROOM close time.)
Atmosphere: 1
Food: 2
Service: 1
This is by far the worst location I’ve been to. I went through the drive through. Tried to order and the woman was rushing through the order. At one point I apologized and ask if she could repeat herself because she asked for a drink size.. and the biggie bag comes with a small, so I was confused why she was asking. When I asked her to review my order, she couldn’t hear me, so I drove up. There was a different person at the window so I ask the young man to please review my order. He then takes my card, asks me to go park -which was fine, but he had my card. When he tries to give me my card, he drops it. Doesn’t even apologize or say anything, just.. oh. It fell. So I have to squeeze out of my car to get it. Cannot provide a receipt. Printer doesn’t work.
I finally get my food. There was like 10 fries in the small fry tray. And cold. No napkins. No ketchup.
Atmosphere: 1
Food: 3
Service: 2
Friday, 11/7/2025 7:33pm every single hispanic person here did not speak english, and all of them were extremely rude, except for one young man that was very professional an working his butt off.They were screaming and yelling at him.When he was trying to service me will definitely never come back
Biggie bag!!!
Atmosphere: 5
Food: 5
Service: 5
Been stopping here for years when I pass by. My order has been correct, customer service is good and the in app promotions keep me coming back! Props on having the fancy cola machines that lets you customize your soda.
Atmosphere: 4
Food: 5
Service: 5
Service was absolutely HORRIBLE. I came in and there was no one in front. Waited for someone to acknowledge i was there. It never came. I heard talking but no one was visible.
Service: 1
They will charge your card way more than you ordered and won’t give you a receipt. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
I ordered the jcb special got hard fries and only one burger and my potato i ordered i was not given any butter or sour cream..last time I come to this Wendy's not only did they not fill my order they didn't understand any English.
Atmosphere: 1
Food: 2
Service: 1
Terrible burgers and my fries were old. Avoid this location at all cost.
Food: 1
Service: 2
they close the doors when there are 4 cars or more in the drive through. food is never fresh
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Great drive thru service! They’re fast and friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, Dave's Single, French Fries
The 1 star goes towards the food, period! The service is good, nice people working. The eating area is clean and because there seems to not be many at all customers the eating area is nice and quiet. The food is horrible. The only item that seems okay is the nuggets. Has a very unique taste and personally needs no dipping sauce to enjoy. The rest of the menu is horrible. The hamburgers and chili are the worst. I keep telling myself not to eat the food but every so often I force myself as a reminder and regret it later.
I think Wendy's needs to revamp their menu.
Worst of all the prices went up.
They don’t service to dine in customers. The employees don’t greet you and they are short staff. Waste of time. They are in a busy area. Close it down.
Service was terrible. Fries were cold. Never go back
Atmosphere: 1
Food: 1
Service: 1
Everything was good it just wasn't great like my last visit.
No monitors were advertising Wendy's food or specials in the dining area.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Jr Cheeseburger – 4 for 4 Meal
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