Management team and employees need training. No organization getting orders out. I finished my coffee before I received my online order, which said 4 to 6 minutes. Try 15 minutes, and fries were cold!
Atmosphere: 1
Food: 1
Service: 1
Ana Macias
Food was terrible. Ordered a 3 piece and there was only 1 strip and no gravy. Fries were cold. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Bernice Allen
It defeats the purpose to use the app for your order, when you have to sit in a long line, get to the window and your food still not ready ?
Atmosphere: 1
Service: 1
Marcos Morales
I've been going to this Whataburger literally ALL of my life. Never had a problem. Until not too long ago. The workforce demographic changed completely. Then the quality of service really went down in all aspects. Coincidence? Maybe maybe not. What I do know is that the wait times are longer, they obviously don't listen to you when you place your order thru the drive thru, probably cause you can see them playing, talking, and laughing and not paying attention to you while working, and then they have the nerve to get an attitude when you try to correct the order they wrong for not paying attention! I just ordered 2 #13's. They guy on the other end REPEATEDLY asked me what size and what drinks I wanted. After I REPEATEDLY answered him, he STILL got my drinks wrong, and told me that those were the drinks I ordered! 2 cokes, one large. I got two medium sprites. And he still fought me on it even though he asked for my name after he had taken down my order. SMH. Then I get home and the gravy might as well be water. The soda is damn near creamier than the "gravy". I called to and told them I was going to go ALL THE WAY back to get some proper gravy, and I was told that no one else had complained, which was probably cause they had gone thru the drive thru and were either on the freeway already by the time they found out or didn't care enough to complain, either way, I was told no one else had complained and that I'd have to wait for them to run out until they cooked another batch. Really? THIS LOCATION REALLY NEEDS TO SHAPE UP AND HIRE SOME COMPETENT PEOPLE!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Darius Metoyer
Always good quality
Atmosphere: 4
Food: 4
Service: 4
Patrick Taylor
Codes to the bathroom5798 womens6248 men
Demo Godenitz
Older, register lady with red hair was not understanding. Said that they don't allow curbside to disabled veterans. But all the other Whataburgers DO. That's strange ?
Atmosphere: 1
Food: 5
Service: 1
Rachel Villarreal Ramirez
Love this Whataburger, food is always good and rarely ever get my order wrong.
They have very rude people who work here and all I asked for was cream for my coffee and the lady rolled her eyes at me like if I was asking for something else. If you don't like your job don't work in so early or work in customer service.This place also hold a huge line just wait for small orders.
I’m a HUGE fan of the Dr. Pepper milkshake. Discovered it on a trip to Texas last summer. I was so excited when visiting Houston to see they still sold it.
Bobby Gallegos
After working a 12 hour shift and just getting out of the gym I visited my neighborhood Whataburger on Harrisburg Blvd. They were temporarily closed and I new I would have a bad experience at this location. However I took a leap of faith and did indeed have a bad experience. I ordered #2 whatasized with a breakfast on a bun sausage nothing to fancy and then when I arrived at the window I asked for fresh fries the girl at the windows attitude completely changed. She said "drop fries for one order"! She asked me to drive to the front and slammed the window. A few moments later they brought my order and did not bring fresh fries I decided to just it go and drive home. When I arrived home my sons order was wrong and I called to advise I was on my way back and when I arrived I stopped in front of the doors as I have always done in my 30 years of eating whataburger when my order is incorrect after hours. The manager Rene advised he couldn't and then asked me to come around through drive through. By the time I got to the drive through there where about 7 cars ahead of me. WhEN I arrived at the intercom I advised that I was asked to wait in line while my order was being remade. The individual asked me to drive to the front. Then I was waiting for some time and decided to get out of my car to waive someone down, the manager ignored me and I had to call back. I advised they asked me to drive to the front and he started to yell at his employees and came to the front asked me for my receipt as I was wanting to waste my time away from my son and argue with them. He took my food and brought my order with a horrible attitude and then still got my order wrong. I worked in fast food before and did it with grace and was friendly and had pride as a cook. So it bothers me when I don't receive the same service. Plus we are spending money here and it's not cheap. This will definitely be the last time I visit this location. I am the Director of Operations for a real estate brokerage and would never speak to my employees the way Rene did. I feel bad for them and am disappointed in his customer service, as a manager his job is escalate the situation not to make the experience worse.
Atmosphere: 1
Food: 1
Service: 1
M K
Large roaches in the dining room crawling around while we were eating. My burger did not taste right at all, like the burger was not seasoned. The chicken tenders were not cooked long enough. I eat at Whataburgers all over Houston every day.
Atmosphere: 1
Food: 1
Service: 5
Mark Mata
Hands down the worst Whataburger location . Consistently bad! Save yourself the frustration and drive to another location
Was ok food, service was good, location was ok.
Atmosphere: 4
Food: 4
Service: 4
Management team and employees need training. No organization getting orders out. I finished my coffee before I received my online order, which said 4 to 6 minutes. Try 15 minutes, and fries were cold!
Atmosphere: 1
Food: 1
Service: 1
Food was terrible. Ordered a 3 piece and there was only 1 strip and no gravy. Fries were cold. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
It defeats the purpose to use the app for your order, when you have to sit in a long line, get to the window and your food still not ready ?
Atmosphere: 1
Service: 1
I've been going to this Whataburger literally ALL of my life. Never had a problem. Until not too long ago. The workforce demographic changed completely. Then the quality of service really went down in all aspects. Coincidence? Maybe maybe not. What I do know is that the wait times are longer, they obviously don't listen to you when you place your order thru the drive thru, probably cause you can see them playing, talking, and laughing and not paying attention to you while working, and then they have the nerve to get an attitude when you try to correct the order they wrong for not paying attention! I just ordered 2 #13's. They guy on the other end REPEATEDLY asked me what size and what drinks I wanted. After I REPEATEDLY answered him, he STILL got my drinks wrong, and told me that those were the drinks I ordered! 2 cokes, one large. I got two medium sprites. And he still fought me on it even though he asked for my name after he had taken down my order. SMH. Then I get home and the gravy might as well be water. The soda is damn near creamier than the "gravy". I called to and told them I was going to go ALL THE WAY back to get some proper gravy, and I was told that no one else had complained, which was probably cause they had gone thru the drive thru and were either on the freeway already by the time they found out or didn't care enough to complain, either way, I was told no one else had complained and that I'd have to wait for them to run out until they cooked another batch. Really? THIS LOCATION REALLY NEEDS TO SHAPE UP AND HIRE SOME COMPETENT PEOPLE!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Always good quality
Atmosphere: 4
Food: 4
Service: 4
Codes to the bathroom5798 womens6248 men
Older, register lady with red hair was not understanding. Said that they don't allow curbside to disabled veterans. But all the other Whataburgers DO. That's strange ?
Atmosphere: 1
Food: 5
Service: 1
Love this Whataburger, food is always good and rarely ever get my order wrong.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Grilled Chicken Sandwich, Onion Rings, Chicken Sandwich
They have very rude people who work here and all I asked for was cream for my coffee and the lady rolled her eyes at me like if I was asking for something else. If you don't like your job don't work in so early or work in customer service.This place also hold a huge line just wait for small orders.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Gave me cold chicken strips bad really
Atmosphere: 1
Food: 1
Service: 1
I’m a HUGE fan of the Dr. Pepper milkshake. Discovered it on a trip to Texas last summer. I was so excited when visiting Houston to see they still sold it.
After working a 12 hour shift and just getting out of the gym I visited my neighborhood Whataburger on Harrisburg Blvd. They were temporarily closed and I new I would have a bad experience at this location. However I took a leap of faith and did indeed have a bad experience. I ordered #2 whatasized with a breakfast on a bun sausage nothing to fancy and then when I arrived at the window I asked for fresh fries the girl at the windows attitude completely changed. She said "drop fries for one order"! She asked me to drive to the front and slammed the window. A few moments later they brought my order and did not bring fresh fries I decided to just it go and drive home. When I arrived home my sons order was wrong and I called to advise I was on my way back and when I arrived I stopped in front of the doors as I have always done in my 30 years of eating whataburger when my order is incorrect after hours. The manager Rene advised he couldn't and then asked me to come around through drive through. By the time I got to the drive through there where about 7 cars ahead of me. WhEN I arrived at the intercom I advised that I was asked to wait in line while my order was being remade. The individual asked me to drive to the front. Then I was waiting for some time and decided to get out of my car to waive someone down, the manager ignored me and I had to call back. I advised they asked me to drive to the front and he started to yell at his employees and came to the front asked me for my receipt as I was wanting to waste my time away from my son and argue with them. He took my food and brought my order with a horrible attitude and then still got my order wrong. I worked in fast food before and did it with grace and was friendly and had pride as a cook. So it bothers me when I don't receive the same service. Plus we are spending money here and it's not cheap. This will definitely be the last time I visit this location. I am the Director of Operations for a real estate brokerage and would never speak to my employees the way Rene did. I feel bad for them and am disappointed in his customer service, as a manager his job is escalate the situation not to make the experience worse.
Atmosphere: 1
Food: 1
Service: 1
Large roaches in the dining room crawling around while we were eating. My burger did not taste right at all, like the burger was not seasoned. The chicken tenders were not cooked long enough. I eat at Whataburgers all over Houston every day.
Atmosphere: 1
Food: 1
Service: 5
Hands down the worst Whataburger location . Consistently bad! Save yourself the frustration and drive to another location