You have to hire more employees, this is supposed to be a “fast food” restaurant but if you go there, you have to wait 35 minutes to get your food
Keiara Watkins
Normally, I am pleased with this location, however tonight was subpar. My patties on the patty melt were dry and the bread wasn’t soft. Usually, the patties are so fresh and juicy , not greasy. I hope this was an “off” night. Still expensive to not enjoy.
Food: 2
Service: 5
Ja Tavia Stoot
Britney was amazing! Very kind and welcoming and was training someone at the same time. Her positivity really made me happy to see and the energy from the manager working with his team was also great to see happy environment and clean. Fresh hot food!
Atmosphere: 5
Food: 5
Service: 5
Cap K
This is absolutely the worst location I have ever visited. I requested a refund over a month ago. I called customer service multiple times and also the store as instructed today. When I spoke to the manager about this issue at this particular location she argued with me, told me to shut my mouth, that I would not be getting my money back, and hung up on me. This is NOT ok.
Atmosphere: 1
Food: 1
Service: 1
Chris Fernandez
Always hits the spot!
Atmosphere: 5
Food: 5
Service: 5
Cantu 27
I am a regular Whataburger customer and visit multiple locations throughout the city several times a week. Unfortunately, the service at this location was unacceptable. The staff was not welcoming, came across as rude, and my order was incorrect. I also observed multiple other incorrect orders while I was there.
When customers pointed out the mistakes, the employees became defensive and argued instead of correcting the issue. It was clear that the person taking orders was not paying attention, which led to repeated errors.
In my opinion, this establishment would greatly benefit from a refresher on customer service, professionalism, and accountability. Mistakes happen, but how they are handled is what defines the customer experience. This location did not meet the standards I have come to expect from Whataburger.
Atmosphere: 1
Food: 1
Service: 1
Lorgan Jules
The food everytime I go be cold and they get my simple order wrong each time like i literally said no onions or pickles on my burger since im allergic to them and they still don’t listen and my food went to waste cause I couldn’t eat it they are definitely the worst location
Atmosphere: 2
Food: 1
Service: 2
J Kindle
Kool spot
Atmosphere: 5
Food: 5
Service: 5
alex leon
Excellent service and food was really good!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Jacklynn Gullett
I love whataburger, but this one is just horrible. The poor kid taking our order was the only nice thing. 2 kids that work there placed an order just before us, so we waited for them to figure out the tap to pay. The same 2 sat near us and must have ordered everything off the menu. They ate like feral animals. Our food was lame. The buns were soggy the fries were limp and cold. Nothing tasted fresh. This use to be our go-to whataburger. Not anymore
Usually have a decent experience when I’ve come here. But today 11/29 at 1:45p we ordered in the drive thru. The guy taking orders outside has a HORRIBLE attitude. Tried to order a fruit punch, “we don’t have that?”. I asked what do you have? He didn’t respond. Tried to ask questions about the menu, again no response. I’m not sure what his name is but I prefer not to come back to this location if this is how I’ll be treated when trying to order.
Atmosphere: 3
Food: 3
Service: 1
F R
This was one of the well taken care of Whataburgers that I’ve visited and can state that their customer service was phenomenal! From the cashier, Nehemiah, having such care for his customers to help them with their orders and even assisting with giving me the restroom code to enter, even up to the Manager, Ms. Francis, taking it upon herself to go above and beyond and allowing me to get my phone charged in an alternate wall outlet as the one that was in the dining area was already taken. Mind you, this was during Thanksgiving and she was an extreme blessing to me specially with low battery and needing to charge my phone while I ate! Awesome team this Whataburger has and a great place to sit back and enjoy a meal.
Again, thank you so much Ms. Francis, you did an awesome and outstanding job in helping your customers who are dedicated to Whataburger! I’ll visit this Whataburger whenever I’m back in the Houston area.
Atmosphere: 5
Food: 5
Service: 5
Katalina Castillo
Takes a long time, smells like weed through whole restaurant, & even though I ordered curbside they never came out & had it where delivery folks come in to pick up food. I would highly suggest going to another one because this one does not take orders seriously.
Atmosphere: 1
Food: 1
Service: 1
John Wawrose
This best food value in Houston. This whataburger has a different feeling, being close to Montrose. The customers are more friendly and open. Its a great time.
Atmosphere: 5
Food: 5
Service: 5
Believe That
Fries were cold and tasted old. Burger was barely lukewarm. I didn't even eat half. Drive thru lady was nice though.
You have to hire more employees, this is supposed to be a “fast food” restaurant but if you go there, you have to wait 35 minutes to get your food
Normally, I am pleased with this location, however tonight was subpar. My patties on the patty melt were dry and the bread wasn’t soft. Usually, the patties are so fresh and juicy , not greasy. I hope this was an “off” night. Still expensive to not enjoy.
Food: 2
Service: 5
Britney was amazing! Very kind and welcoming and was training someone at the same time. Her positivity really made me happy to see and the energy from the manager working with his team was also great to see happy environment and clean. Fresh hot food!
Atmosphere: 5
Food: 5
Service: 5
This is absolutely the worst location I have ever visited. I requested a refund over a month ago. I called customer service multiple times and also the store as instructed today. When I spoke to the manager about this issue at this particular location she argued with me, told me to shut my mouth, that I would not be getting my money back, and hung up on me. This is NOT ok.
Atmosphere: 1
Food: 1
Service: 1
Always hits the spot!
Atmosphere: 5
Food: 5
Service: 5
I am a regular Whataburger customer and visit multiple locations throughout the city several times a week. Unfortunately, the service at this location was unacceptable. The staff was not welcoming, came across as rude, and my order was incorrect. I also observed multiple other incorrect orders while I was there.
When customers pointed out the mistakes, the employees became defensive and argued instead of correcting the issue. It was clear that the person taking orders was not paying attention, which led to repeated errors.
In my opinion, this establishment would greatly benefit from a refresher on customer service, professionalism, and accountability. Mistakes happen, but how they are handled is what defines the customer experience. This location did not meet the standards I have come to expect from Whataburger.
Atmosphere: 1
Food: 1
Service: 1
The food everytime I go be cold and they get my simple order wrong each time like i literally said no onions or pickles on my burger since im allergic to them and they still don’t listen and my food went to waste cause I couldn’t eat it they are definitely the worst location
Atmosphere: 2
Food: 1
Service: 2
Kool spot
Atmosphere: 5
Food: 5
Service: 5
Excellent service and food was really good!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
I love whataburger, but this one is just horrible. The poor kid taking our order was the only nice thing. 2 kids that work there placed an order just before us, so we waited for them to figure out the tap to pay. The same 2 sat near us and must have ordered everything off the menu. They ate like feral animals.
Our food was lame. The buns were soggy the fries were limp and cold. Nothing tasted fresh. This use to be our go-to whataburger. Not anymore
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Usually have a decent experience when I’ve come here. But today 11/29 at 1:45p we ordered in the drive thru. The guy taking orders outside has a HORRIBLE attitude. Tried to order a fruit punch, “we don’t have that?”. I asked what do you have? He didn’t respond. Tried to ask questions about the menu, again no response. I’m not sure what his name is but I prefer not to come back to this location if this is how I’ll be treated when trying to order.
Atmosphere: 3
Food: 3
Service: 1
This was one of the well taken care of Whataburgers that I’ve visited and can state that their customer service was phenomenal! From the cashier, Nehemiah, having such care for his customers to help them with their orders and even assisting with giving me the restroom code to enter, even up to the Manager, Ms. Francis, taking it upon herself to go above and beyond and allowing me to get my phone charged in an alternate wall outlet as the one that was in the dining area was already taken. Mind you, this was during Thanksgiving and she was an extreme blessing to me specially with low battery and needing to charge my phone while I ate! Awesome team this Whataburger has and a great place to sit back and enjoy a meal.
Again, thank you so much Ms. Francis, you did an awesome and outstanding job in helping your customers who are dedicated to Whataburger! I’ll visit this Whataburger whenever I’m back in the Houston area.
Atmosphere: 5
Food: 5
Service: 5
Takes a long time, smells like weed through whole restaurant, & even though I ordered curbside they never came out & had it where delivery folks come in to pick up food. I would highly suggest going to another one because this one does not take orders seriously.
Atmosphere: 1
Food: 1
Service: 1
This best food value in Houston. This whataburger has a different feeling, being close to Montrose. The customers are more friendly and open. Its a great time.
Atmosphere: 5
Food: 5
Service: 5
Fries were cold and tasted old. Burger was barely lukewarm. I didn't even eat half. Drive thru lady was nice though.
Atmosphere: 1
Food: 1
Service: 3
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