order arrived quickly and correct. staff was friendly and dining room was busy but still pretty clean and presentable.
Atmosphere: 4
Food: 4
Service: 5
Shaunn A
This has to be the slowest What A Burger in the world. I ordered a simple Chicken Fajita and Fries. I was told to move to curved side area to wait. I waited 18 minutes and still no food . Manager on duty extremely rude. Will NEVER visit this address again. Poor customer service number at its best
Service: 1
Jessica Dickson
No customer service what so ever and the slowest fast food I have ever seen even when they not busy you waiting 10 mins for 1 sandwich
Atmosphere: 1
Food: 4
Service: 1
Jamie Sessler
From NY, first time at a Whataburger. Definitely a good value compared to NY burger spots. Mel was very welcoming!
Atmosphere: 4
Food: 4
Service: 5
Miss Shan
H-O-R-R-I-B-L-E Experience at Whataburger Location #324
I recently had a FREAKING HORRIBLE experience at Whataburger location #324 on 2627 FM 1960 E, Houston, TX 77073. I visited the store at around 4:13 AM on December 23rd and received old food, the fries weren’t even hot. After discovering this issue, I contacted the store and spoke with an employee named Robert, who advised me to bring back the receipt for a fresh replacement. However, upon returning to the store with the meal and receipt, I was informed by the staff that they couldn’t honor my request because I did not return within their 48-hour policy period and hadn't spoken to a manager. Even after explaining my earlier conversation with Robert, I was told there was no record of it, and a manager declined to speak with me. Additionally, I was threatened with police involvement if I didn't leave the premises. A fellow customer kindly offered assistance by suggesting he would buy me food, which I appreciated but declined, as my main concern was addressing the principle of the service issue. I contacted Whataburger's corporate office, and the representative collected my details, mentioning a potential refund, although my request was simply to have my meal remade fresh. This experience has left me disappointed, and I hope it is addressed to improve future customer interactions.
Food: 1
Service: 1
H Arana
Avoid this whataburger. They will mess up you're order and the fries are way to salty. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
antwoine marshall
It took nearly 20 minutes to receive the food that I ordered. The taste wasn't great.
Atmosphere: 1
Food: 3
Service: 1
Joaquin Carbajal
Took 20 minutes for a burger
Atmosphere: 1
Food: 1
Service: 1
Javier Lugo
Server are nice and this is a good quit place to eat
Very disappointed that day. Waited over 30 mins for my food, to receive ice cold saggy food. This spot is usually my go to,
Food: 1
Fred Bates
Great burgers...Texas style.
Atmosphere: 5
Food: 5
Service: 5
Ana Moreno
Love the food
Atmosphere: 5
Food: 5
Service: 5
THENOTORIOUSJOHNWICK
Awesome! Quick and eaay!
Atmosphere: 5
Food: 5
Service: 5
Kevin Michael
Very kind lady asked me to check if they had put gravy with my order as I had ordered it extra. Small gesture but very kind as I did curbside. Older hispanic lady.
Great team!!!
Atmosphere: 5
Food: 5
Service: 5
order arrived quickly and correct.
staff was friendly and dining room was busy but still pretty clean and presentable.
Atmosphere: 4
Food: 4
Service: 5
This has to be the slowest What A Burger in the world. I ordered a simple Chicken Fajita and Fries. I was told to move to curved side area to wait. I waited 18 minutes and still no food . Manager on duty extremely rude. Will NEVER visit this address again. Poor customer service number at its best
Service: 1
No customer service what so ever and the slowest fast food I have ever seen even when they not busy you waiting 10 mins for 1 sandwich
Atmosphere: 1
Food: 4
Service: 1
From NY, first time at a Whataburger. Definitely a good value compared to NY burger spots. Mel was very welcoming!
Atmosphere: 4
Food: 4
Service: 5
H-O-R-R-I-B-L-E Experience at Whataburger Location #324
I recently had a FREAKING HORRIBLE experience at Whataburger location #324 on 2627 FM 1960 E, Houston, TX 77073. I visited the store at around 4:13 AM on December 23rd and received old food, the fries weren’t even hot.
After discovering this issue, I contacted the store and spoke with an employee named Robert, who advised me to bring back the receipt for a fresh replacement. However, upon returning to the store with the meal and receipt, I was informed by the staff that they couldn’t honor my request because I did not return within their 48-hour policy period and hadn't spoken to a manager. Even after explaining my earlier conversation with Robert, I was told there was no record of it, and a manager declined to speak with me.
Additionally, I was threatened with police involvement if I didn't leave the premises. A fellow customer kindly offered assistance by suggesting he would buy me food, which I appreciated but declined, as my main concern was addressing the principle of the service issue.
I contacted Whataburger's corporate office, and the representative collected my details, mentioning a potential refund, although my request was simply to have my meal remade fresh. This experience has left me disappointed, and I hope it is addressed to improve future customer interactions.
Food: 1
Service: 1
Avoid this whataburger. They will mess up you're order and the fries are way to salty. Extremely disappointed.
Atmosphere: 1
Food: 1
Service: 1
It took nearly 20 minutes to receive the food that I ordered. The taste wasn't great.
Atmosphere: 1
Food: 3
Service: 1
Took 20 minutes for a burger
Atmosphere: 1
Food: 1
Service: 1
Server are nice and this is a good quit place to eat
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very disappointed that day. Waited over 30 mins for my food, to receive ice cold saggy food. This spot is usually my go to,
Food: 1
Great burgers...Texas style.
Atmosphere: 5
Food: 5
Service: 5
Love the food
Atmosphere: 5
Food: 5
Service: 5
Awesome! Quick and eaay!
Atmosphere: 5
Food: 5
Service: 5
Very kind lady asked me to check if they had put gravy with my order as I had ordered it extra. Small gesture but very kind as I did curbside. Older hispanic lady.
Service: 5
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