Whataburger
12121 Katy Fwy, Houston
(281) 497-6696
Recent Reviews
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Really goog place
Atmosphere: 5
Food: 5
Service: 5
Whataburger, convict edition. Disgusting people making disgusting food in unsanitary conditions. I witnessed my food being prepared and unsanitary conditions and received horrible service. Each employee that I saw there had no idea what they were doing, the manager is out of her depth. I waited 20 minutes for chicken fajita taco that never came to me while I'm sitting in the drive-thru! Went inside to complain and also have my fries remade because they were burnt and they hadn't even started the chicken taco. When I witness them making the taco they just threw it on the counter no paper under it sliding it all across as they add toppings, disgusting!! All of this by people with full body face and neck tattoos who could literally care less about what they're doing. They can't even make fries, burnt the order twice and they are rancid. Who knows the last time they changed that oil, I doubt the manager even know she has to do that. Stay away from this place!!!
Atmosphere: 1
Food: 1
Service: 1
The food didn't look good, lettuce wilted, fried chicken overcooked and dry, old fries, but the pattymelt was decent.
Atmosphere: 2
Food: 2
Service: 4
Kept clean and reasonably cozy. Napkins aren’t guarded, etc.
Atmosphere: 4
Food: 5
Service: 5
Phenomenal service, absolutely exquisite customer service, beautifully clean atmosphere that takes your breath away. Minerna helped a ton with getting my order situated and runs a tight ship. Cannot recommend this location enough.
Atmosphere: 5
Food: 5
Service: 5
We need one in the California! Awesome burgers!
Yesenia and Jenni great ladies thank you for being dedicated
Atmosphere: 5
Food: 5
Service: 5
Dolce and Tracy always make our experience a wonderful one. Good food quick and fresh. I get it special every time and it is perfect every time.
Atmosphere: 5
Food: 5
Service: 5
My favorite Whataburger out of all of them. Staff is always so friendly and welcoming. Especially the manager Dulce as she always take the extra initiative with her customer service.
Atmosphere: 5
Food: 5
Service: 5
Wonderful people and awesome service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good fast food. It can get busy because of the location and the staff does a great job of keeping the wait down.
Atmosphere: 5
Food: 5
Service: 5
Always great service by the team. Clean and personable. Has been a regular stop for the family.
Atmosphere: 5
Food: 5
Service: 5
Food was okay. Ice machine was broken so we had to wait at the counter for drinks. Food was good. Employees were ready to close the lobby and made us feel rushed. We got there around 4:30 and they closed at 6:00
Atmosphere: 3
Food: 4
Service: 4
I have had problems at this location before with service but I have to say everything was great this visit and the double whataburger with cheese made special with bacon and grilled onions was one of the best tasting burgers I have ever had. They nailed my double burger today bravo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt, French Fries, Whataburger, Onion Rings
Fresh food and staff is very good
Atmosphere: 5
Food: 5
Service: 5
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