Slowest drive thru ever!! I stopped using this location because of how slow they are, tried it again for breakfast at 6:10 am and took almost 20 minutes . I should have known better than to go there.
Service: 1
Renee Weaver
order is always right and the staff are friendly
Clinton Smith
Slooooooowwwwww service! Placed an order at drive thru and it took forever and then it was wrong. Had to wait longer for them to correct the order. Do better Whataburger!
Raman Dhillon
very slow service here
Atmosphere: 4
Food: 3
Service: 1
Yelimar Jimenez
Good attention from the Chic@s especially the
Atmosphere: 5
Food: 5
Service: 5
Alain Bricout
Chain restaurant, faithful to it in the preparation of burgers and salads.Helpful and welcoming staff.Clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Scott Stone
Started going to this location after one too many problems with West Road location. (Missing items, extremely long waits for curbside, forgetting to deliver, order was cold once they brought it.) This location has never gotten an order wrong, late, or not fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
djpadronhtown 2020 (djpadronhtown)
Great after hours food. Fast service??
Atmosphere: 5
Food: 5
Service: 5
Renzohouston
When you look at architecture, try not to concern yourself with the pieces. Look at the building in its totalitarianism.
Atmosphere: 5
Food: 5
Service: 5
ash marie
Three drive thru people outside, and we got all the way to the front of the line and not a single one took our order. Had to flag someone down, and had to wait again for the whole line of cars behind us to get their food before we got ours.
New and clean location with the worst management and employees I could possibly imagine. Without fail this Whataburger has gotten at least one thing wrong with my order. For example, I don't even know how they messed up so badly, I ordered number 22, the biscuit sandwhich that comes with biscuit, egg, cheese, and the option between sausage or bacon. Tell me why I received a biscuit with ONLY sausage!? I've worked in fast food before, how do you miss the 2 ingredients, in a 4 ingredient item, that don't change? Today, I ordered a chocolate malt and received a vanilla. This wouldn't be a huge deal if I hadn't had so many other issues with my orders in the past. Not to mention, they 50% of the time give you a straw and/or napkins. I don't know if this location pays terribly or has bad management, but either way, you guys could be doing better.
Atmosphere: 4
Food: 3
Service: 1
Kyle Gibson
In and out for quick snack! Always delicious...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli & Cheese Fries
Maddison Alexander
Newer location looks nice and is clean, but for some reason their staff are very checked out. Not only this, but I'm sad it replaced the other one that was across the street.I got my food at 4:30 am, we are the only customers here, but between staff not noticing us because they're on their phone, and staff not making gravy that I wanted for my chicken strips, I'm very disappointed in the service here.The food was good but since I couldn't enjoy it how I wanted I cannot rate it higher than 2 stars."The morning crew will make the gravy", uh, no, I worked for Whataburger before, and you're supposed to have these items ready FOR BREAKFAST, since gravy on biscuits is a menu item for breakfast. Me having the chicken strips is irrelevant there, they're not doing a good enough job.If I was the GM or DM for this store, I'd be so disappointed to see my brand new restaurant rated so horribly. 3.1 stars? I'm not surprised. I will go to the one at 290 and Jones over this one, even though I live closer. Do better, people, for real.Edit: Maybe I'm imagining the hostility, but even just trying to get a drink has been unpleasant, one of the staff was mopping and didn't even acknowledge me needing to get past her in order to refill my drink, she even seemed frustrated with me for needing to do so. Why can't y'all be courteous? It's honestly pathetic. I'd ask for a job to show y'all how it's done but then I'd be forced to work with such unpleasant people. Majorly disappointing.
Atmosphere: 2
Food: 2
Service: 1
Ethan Scott
I ordered two #13’s and a cookie… it was a hard day and I needed a treat. They forgot my cookie.I jus wanted a cookie man..
Atmosphere: 1
Food: 1
Service: 1
La familia
First off, the food here taste extra good, idk why lol. We usually go to the other location but might have to switch! This was our first time there, and there was a bit of confusion. I gave them my whole name and E-mail receipt. They asked if I was in the wrong location and I again, showed my receipt. The Manager on duty @ 6:15 pm cst (didn't give me her name) but asked about mine, again. And came back and said "it was under ____ that was the problem." Before I could say anything she turned and walked off w haste. Borderline rude but 1st impressions... Anyhow, the cashier was very nice and even though we didn't ask for extra straws or condiments, we got them. I appreciate that! I'm huge on Customer service and it was great for the most part. I'll be sure to have the name right next time. Even if it was like saying "I'm here for an order under Richard" and it's labeled as "Rich". Going on about the name but you would think there is a code or something they could scan instead of asking you a few questions. I know you guys don't want the lines to get backed up. Either way, Good 1st impression overall. Just a LITTLE kindness goes along way!Parking: Parking is great, has two lanes for drive thru.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Egg Sausage and Cheese Breakfast Sandwich, Breakfast Platter with Sausage, Whatawings
Slowest drive thru ever!! I stopped using this location because of how slow they are, tried it again for breakfast at 6:10 am and took almost 20 minutes . I should have known better than to go there.
Service: 1
order is always right and the staff are friendly
Slooooooowwwwww service! Placed an order at drive thru and it took forever and then it was wrong. Had to wait longer for them to correct the order. Do better Whataburger!
very slow service here
Atmosphere: 4
Food: 3
Service: 1
Good attention from the Chic@s especially the
Atmosphere: 5
Food: 5
Service: 5
Chain restaurant, faithful to it in the preparation of burgers and salads.Helpful and welcoming staff.Clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Started going to this location after one too many problems with West Road location. (Missing items, extremely long waits for curbside, forgetting to deliver, order was cold once they brought it.) This location has never gotten an order wrong, late, or not fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Great after hours food. Fast service??
Atmosphere: 5
Food: 5
Service: 5
When you look at architecture, try not to concern yourself with the pieces. Look at the building in its totalitarianism.
Atmosphere: 5
Food: 5
Service: 5
Three drive thru people outside, and we got all the way to the front of the line and not a single one took our order. Had to flag someone down, and had to wait again for the whole line of cars behind us to get their food before we got ours.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
New and clean location with the worst management and employees I could possibly imagine. Without fail this Whataburger has gotten at least one thing wrong with my order. For example, I don't even know how they messed up so badly, I ordered number 22, the biscuit sandwhich that comes with biscuit, egg, cheese, and the option between sausage or bacon. Tell me why I received a biscuit with ONLY sausage!? I've worked in fast food before, how do you miss the 2 ingredients, in a 4 ingredient item, that don't change? Today, I ordered a chocolate malt and received a vanilla. This wouldn't be a huge deal if I hadn't had so many other issues with my orders in the past. Not to mention, they 50% of the time give you a straw and/or napkins. I don't know if this location pays terribly or has bad management, but either way, you guys could be doing better.
Atmosphere: 4
Food: 3
Service: 1
In and out for quick snack! Always delicious...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli & Cheese Fries
Newer location looks nice and is clean, but for some reason their staff are very checked out. Not only this, but I'm sad it replaced the other one that was across the street.I got my food at 4:30 am, we are the only customers here, but between staff not noticing us because they're on their phone, and staff not making gravy that I wanted for my chicken strips, I'm very disappointed in the service here.The food was good but since I couldn't enjoy it how I wanted I cannot rate it higher than 2 stars."The morning crew will make the gravy", uh, no, I worked for Whataburger before, and you're supposed to have these items ready FOR BREAKFAST, since gravy on biscuits is a menu item for breakfast. Me having the chicken strips is irrelevant there, they're not doing a good enough job.If I was the GM or DM for this store, I'd be so disappointed to see my brand new restaurant rated so horribly. 3.1 stars? I'm not surprised. I will go to the one at 290 and Jones over this one, even though I live closer. Do better, people, for real.Edit: Maybe I'm imagining the hostility, but even just trying to get a drink has been unpleasant, one of the staff was mopping and didn't even acknowledge me needing to get past her in order to refill my drink, she even seemed frustrated with me for needing to do so. Why can't y'all be courteous? It's honestly pathetic. I'd ask for a job to show y'all how it's done but then I'd be forced to work with such unpleasant people. Majorly disappointing.
Atmosphere: 2
Food: 2
Service: 1
I ordered two #13’s and a cookie… it was a hard day and I needed a treat. They forgot my cookie.I jus wanted a cookie man..
Atmosphere: 1
Food: 1
Service: 1
First off, the food here taste extra good, idk why lol. We usually go to the other location but might have to switch! This was our first time there, and there was a bit of confusion. I gave them my whole name and E-mail receipt. They asked if I was in the wrong location and I again, showed my receipt. The Manager on duty @ 6:15 pm cst (didn't give me her name) but asked about mine, again. And came back and said "it was under ____ that was the problem." Before I could say anything she turned and walked off w haste. Borderline rude but 1st impressions... Anyhow, the cashier was very nice and even though we didn't ask for extra straws or condiments, we got them. I appreciate that! I'm huge on Customer service and it was great for the most part. I'll be sure to have the name right next time. Even if it was like saying "I'm here for an order under Richard" and it's labeled as "Rich". Going on about the name but you would think there is a code or something they could scan instead of asking you a few questions. I know you guys don't want the lines to get backed up. Either way, Good 1st impression overall. Just a LITTLE kindness goes along way!Parking: Parking is great, has two lanes for drive thru.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Egg Sausage and Cheese Breakfast Sandwich, Breakfast Platter with Sausage, Whatawings