Never fails on the weekend, theres 4 cars in front of you and that means a 40 min wait in the drive through like they're serving a 3 course meal at the window. How can this not be solved after so many years of experience? Embarrassing
Atmosphere: 2
Food: 2
Service: 1
GA aeroga
What a life saver when you have diarrhea and in need of a restroom.
Atmosphere: 5
Food: 5
Service: 5
Greg McNew
Great fast food.
Atmosphere: 5
Food: 5
Service: 5
Jared Solorio
Had a great experience went around 6:00 pm service was great the cashier was very helpful and friendly environment was clean as well food was quick.
Atmosphere: 5
Food: 5
Service: 5
Christopher Patterson
This has been my Whataburger since 2019. The late-night service can be slow at times but I guess that’s the price of 24 hours service. This location has been very solid, not the best and not the worst.
Atmosphere: 4
Food: 4
Service: 4
David Richardson (Richie)
The slowest take out I’ve ever been to.
Janice Gadbois
Took a little longer then usual
Atmosphere: 5
Food: 5
Service: 5
Tina L
The absolute worst dried up shriveled little chicken tender strips I’ve ever had. Sad because I was randomly craving them and was so disappointed. Some pieces even tasted like chicken jerky.
Atmosphere: 2
Food: 1
Service: 3
Queen Queen
Check your food before leaving because they like to give old food out .. fries be old& hard , bacon is hard. Check your food always.
Atmosphere: 4
Food: 2
Service: 2
Darryl Foster
Please close this whataburger. They shouldn’t be open past 8pm.
I’ve always loved Whataburger — genuinely — and the Bacon Wrangler has always been one of my absolute favorites. But my experience today at the Upper Kirby location in Houston, TX was so frustrating, so careless, and so poorly handled that I left seriously disappointed and honestly questioning if I’ll come back to this location.
My girlfriend and I ordered like we always do. I paid around $30 for our food. I ordered my Bacon Wrangler with no pickles and an extra patty (three patties total). She ordered hers regular, with pickles and the standard two patties.
The first red flag was the excessively long wait time for just two burgers and fries. After waiting that long, the fries came out barely warm, which already didn’t make sense. Still, I tried to stay patient.
But then we checked the burgers — and both orders were completely wrong. They gave us two regular burgers with two patties and pickles… exactly like my girlfriend’s order. Mine was supposed to be three patties and no pickles, and they didn’t get a single part right. So I went to get it corrected.
To remake it, they took another 10 minutes… for one burger. My patience was already running out at this point.
When they finally brought the replacement, I opened it and, yes, the three patties were there — but again, they missed something as basic and essential as the bacon. How do you mess up a Bacon Wrangler twice? How does a burger literally named Bacon Wrangler come out without bacon?
At that point, I went to the front visibly frustrated. The cashier who helped me was nervous, but again, he was not the issue.
The manager was. She walked up to me with an attitude that was aggressive, rude, and completely unprofessional, asking me what the problem was “this time.” Already annoyed, I explained very clearly: “It’s a Bacon Wrangler. Bacon.” I emphasized Bacon because apparently that was the part everyone kept ignoring.
Instead of apologizing or taking responsibility, she acted confused, then said, “Oh, they didn’t put bacon? Okay, I’ll get you some.” And the “solution” she offered was honestly insulting: She brought out cold bacon, opened my burger — which had only one small bite because I was checking it — and threw the bacon on top, without even considering fixing the burger properly or remaking it like any respectful restaurant would do after messing up twice.
After everything — the long wait, cold fries, two incorrect burgers, missing ingredients, and a manager with zero professionalism — I walked out extremely upset. This is not what I expect from Whataburger. Not even close.
The only good part of this entire visit was the cashier, Christopher. He was attentive, respectful, and genuinely tried to help. His service was the only reason this experience wasn’t even worse.
But overall, the visit was unacceptable. If this is how customers get treated after paying $30 for a simple meal, and after the kitchen messes up multiple times, then this location seriously needs retraining — starting with customer service and attention to detail.
Atmosphere: 1
Food: 1
Service: 1
Ronald Branch
Drive thru slow but food is good.
Atmosphere: 3
Food: 4
Service: 4
andy M!
I used my points to get food and they forget it. Won’t give me a refund and they want me to go in person again?? I simply wanted my money back but that seems to be difficult for them to do. Oh and if you order sauces on the side just forget about it you’re not getting not even one.
Atmosphere: 1
Food: 3
Service: 1
Tasha G
Waited in the drive thru for over an hour to get my food.Still had to put the food in the microwave at home I counted 5 employees and everyone was doing everything except making food
Never fails on the weekend, theres 4 cars in front of you and that means a 40 min wait in the drive through like they're serving a 3 course meal at the window. How can this not be solved after so many years of experience? Embarrassing
Atmosphere: 2
Food: 2
Service: 1
What a life saver when you have diarrhea and in need of a restroom.
Atmosphere: 5
Food: 5
Service: 5
Great fast food.
Atmosphere: 5
Food: 5
Service: 5
Had a great experience went around 6:00 pm service was great the cashier was very helpful and friendly environment was clean as well food was quick.
Atmosphere: 5
Food: 5
Service: 5
This has been my Whataburger since 2019. The late-night service can be slow at times but I guess that’s the price of 24 hours service. This location has been very solid, not the best and not the worst.
Atmosphere: 4
Food: 4
Service: 4
The slowest take out I’ve ever been to.
Took a little longer then usual
Atmosphere: 5
Food: 5
Service: 5
The absolute worst dried up shriveled little chicken tender strips I’ve ever had. Sad because I was randomly craving them and was so disappointed. Some pieces even tasted like chicken jerky.
Atmosphere: 2
Food: 1
Service: 3
Check your food before leaving because they like to give old food out .. fries be old& hard , bacon is hard. Check your food always.
Atmosphere: 4
Food: 2
Service: 2
Please close this whataburger. They shouldn’t be open past 8pm.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything thing was fresh
Atmosphere: 5
Food: 5
Service: 5
I’ve always loved Whataburger — genuinely — and the Bacon Wrangler has always been one of my absolute favorites. But my experience today at the Upper Kirby location in Houston, TX was so frustrating, so careless, and so poorly handled that I left seriously disappointed and honestly questioning if I’ll come back to this location.
My girlfriend and I ordered like we always do. I paid around $30 for our food. I ordered my Bacon Wrangler with no pickles and an extra patty (three patties total). She ordered hers regular, with pickles and the standard two patties.
The first red flag was the excessively long wait time for just two burgers and fries. After waiting that long, the fries came out barely warm, which already didn’t make sense. Still, I tried to stay patient.
But then we checked the burgers — and both orders were completely wrong. They gave us two regular burgers with two patties and pickles… exactly like my girlfriend’s order. Mine was supposed to be three patties and no pickles, and they didn’t get a single part right. So I went to get it corrected.
To remake it, they took another 10 minutes… for one burger. My patience was already running out at this point.
When they finally brought the replacement, I opened it and, yes, the three patties were there — but again, they missed something as basic and essential as the bacon.
How do you mess up a Bacon Wrangler twice?
How does a burger literally named Bacon Wrangler come out without bacon?
At that point, I went to the front visibly frustrated. The cashier who helped me was nervous, but again, he was not the issue.
The manager was.
She walked up to me with an attitude that was aggressive, rude, and completely unprofessional, asking me what the problem was “this time.” Already annoyed, I explained very clearly:
“It’s a Bacon Wrangler. Bacon.”
I emphasized Bacon because apparently that was the part everyone kept ignoring.
Instead of apologizing or taking responsibility, she acted confused, then said, “Oh, they didn’t put bacon? Okay, I’ll get you some.”
And the “solution” she offered was honestly insulting:
She brought out cold bacon, opened my burger — which had only one small bite because I was checking it — and threw the bacon on top, without even considering fixing the burger properly or remaking it like any respectful restaurant would do after messing up twice.
After everything — the long wait, cold fries, two incorrect burgers, missing ingredients, and a manager with zero professionalism — I walked out extremely upset.
This is not what I expect from Whataburger. Not even close.
The only good part of this entire visit was the cashier, Christopher.
He was attentive, respectful, and genuinely tried to help. His service was the only reason this experience wasn’t even worse.
But overall, the visit was unacceptable.
If this is how customers get treated after paying $30 for a simple meal, and after the kitchen messes up multiple times, then this location seriously needs retraining — starting with customer service and attention to detail.
Atmosphere: 1
Food: 1
Service: 1
Drive thru slow but food is good.
Atmosphere: 3
Food: 4
Service: 4
I used my points to get food and they forget it. Won’t give me a refund and they want me to go in person again?? I simply wanted my money back but that seems to be difficult for them to do. Oh and if you order sauces on the side just forget about it you’re not getting not even one.
Atmosphere: 1
Food: 3
Service: 1
Waited in the drive thru for over an hour to get my food.Still had to put the food in the microwave at home I counted 5 employees and everyone was doing everything except making food
Atmosphere: 1
Food: 1
Service: 1
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