Worst experience ever don’t come here if you care about timeliness and customer service i hate posting negative but wow
Jericho Urbano
Amazing service!! Ate here last week and was very impressed by one of the amazing employees! I believe Danna was her name and she gave some pretty good wing flavor and meal suggestions for me and the homies. Would eat here again! 11/10
Atmosphere: 5
Food: 5
Service: 5
Ashia Husam
The worst customer service ever 👎🏻👎🏻👎🏻👎🏻👎🏻
Food: 1
Service: 1
Abii boss
upon walking in we walked to the counter and one of the employees is on the phone and doesn’t acknowledge us at all there’s two workers in the back do not acknowledge us at all either we wait till the employee gets off the phone and she finally addresses us with no hello how are you doing how can I help you very poor customer service we finally figure out what we want and make the order and employee seems very impatient not really wanting to answer questions about the specials that you have going right now we proceeded to pay and she tells us that she cannot accept our $100 bill because they’ve been getting a lot of counterfeits and that was very offensive that she said I apologize for the inconvenience she could’ve said I’m sorry at this moment we do not have change to accommodate that large bill she did not she pretty much accused of counterfeit bill and didn’t even bother to see if it was legitimate or not and I don’t think that is way you should treat your customers
Atmosphere: 1
Food: 1
Service: 1
J\u0026J C
I came in here on Wednesday before Fourth of July. Ordered a 10 wing combo bone in. I also got fries and a drink and an extra ranch. I got home, shared it with My Son and within 20 to 30 minutes of eating we immediately got diarrhea. Not only did we both have diarrhea, but My Son started vomiting. I should’ve known better because as soon as I walked in, there was a smell in the air of recycled or dirty oil. I also ordered from this location about eight months ago for my sons and they both ended up with upset stomachs. The Wingstop on Richmond has roaches as well . After this bad experience, we will never eat Wingstop again.
Atmosphere: 2
Food: 1
Service: 3
Nikki Rice
Came in yesterday to get 15 piece wing combo. The atmosphere was nice and the service was fantastic, but my chicken was not well done and the chicken looked old, the chicken had white marks on each of the drums and wings. I wasn’t able to eat it, because it was just too far for me to come back. I love Wingstop a lot, I was just hopeful that they would have redeem themselves from the last time. And as you can clearly see i asked for well done.This doesn’t look well done to me.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: French Fries, Veggie Sticks, Seasoned Fries
Alisha Virani
very nice service
Atmosphere: 5
Food: 5
Service: 5
Riyma Eatz
I had placed a DoorDash order online for pickup and when I got home the order didn’t meet expectations. My 15 pc combo & 10 pc hot honey & garlic parm wings looked like plain wings, with no seasoning on them whatsoever, my fries were cold, and I didn’t receive no ranch with my order. I drove back over to the Westheimer location and calmly explained to them what the situation was and Mr. Haywood, the store manager, greeted me politely and immediately asked me what was the issue and insured that he could resolve the issue. Mr. Haywood and his other staff member, apologized for the inconvenience and offered me a fresh batch of food, without question! While I waited, he also offered me a free drink, for the inconvenience of me having to return the food. Thank you Mr. Haywood and your entire staff for handling my concerns with care and understanding what it means to have outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
ariel harper
I placed an online order and they act like they ain’t see my order. Instead the manager and an employee chose to place blame on me. I told them several times that I placed my order with them and offered to give them the order number. Instead they chose to argue with me. Now they want give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Nubriya Lawson
I wanna start off by saying, I almost never leave reviews unless it’s an experience that really stood out to me to the point it was really distasteful. Now, starting with the parking, it’s terrible. I was looking for parking for close to 15 minutes, just to get wings. To get into the actual customer service, it was Terrible. Two lighter skinned black guys, one with gold glasses, and one with heart tattoos,who were working the pickup counter totally ignored me even though I was in line first before anybody else. He was calling people from behind me and asking what their order was so I knew it wasn’t an issue with me not saying anything.. why would I have to.. I’m in line obviously. I sat there for about 5 minutes seeing him ask everybody else what’s their order. I didn’t even get a chance to say anything first because I didn’t wanna seem rude and just start talking over everyone. Finally, I was helped by a young man with locs. He was still off with his customer service but he still helped. Would not recommend this location at all.
I accidentally ordered the wrong type of wings and was willing to refund and repay for what I wanted. Thank god Cynthia was able to help! She not only made it easy for me to get what I wanted originally, but the wings were cooked to perfection as well! She was such a great help! Hadn’t had wingstop in years and was hesitant…so glad I went today!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings
C Riley
When I receive AMAZING customer etiquette I have to write a review! I can’t say enough good things about my experience with Dre from his impeccable phone etiquette to the warm, friendly greeting in person, he made every interaction a pleasure. My food was hot and fresh (exactly what every patron wants)and Dre’s customer service was a perfect 10/10. If he isn’t already the manager, he certainly should be, and I have no doubt he’d make an outstanding franchise owner. He absolutely deserves a raise for his dedication and professionalism. Thank you, Dre!keep up the fantastic work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, French Fries
Big Bossalini
This guy name “Devin” was EXTREMELY NICE & made sure all the customers were happy while assuring the kitchen was staying on task! Definitely Manager material! Keep up the great work & my food is always hot and delicious when I come here
Atmosphere: 5
Food: 5
Service: 5
Fabian
This is probably one of the worst Wingstop’s out there💯 this place needs new management with people who actually care about their jobs. Because it is absolutely ridiculous that I had to sit here and wait roughly 2 hours, having doordash switching out to 4 different DoorDash drivers just to not receive my food at all.You guys need to get it together whoever is managing that place needs to be fired because they clearly they’re not coherent enough to even manage the people working there. The management suck utterly disgraceful, no class, no manners but hey I’m not surprised. 🍵 🐸
Worst experience ever don’t come here if you care about timeliness and customer service i hate posting negative but wow
Amazing service!! Ate here last week and was very impressed by one of the amazing employees! I believe Danna was her name and she gave some pretty good wing flavor and meal suggestions for me and the homies. Would eat here again! 11/10
Atmosphere: 5
Food: 5
Service: 5
The worst customer service
ever 👎🏻👎🏻👎🏻👎🏻👎🏻
Food: 1
Service: 1
upon walking in we walked to the counter and one of the employees is on the phone and doesn’t acknowledge us at all there’s two workers in the back do not acknowledge us at all either we wait till the employee gets off the phone and she finally addresses us with no hello how are you doing how can I help you very poor customer service we finally figure out what we want and make the order and employee seems very impatient not really wanting to answer questions about the specials that you have going right now we proceeded to pay and she tells us that she cannot accept our $100 bill because they’ve been getting a lot of counterfeits and that was very offensive that she said I apologize for the inconvenience she could’ve said I’m sorry at this moment we do not have change to accommodate that large bill she did not she pretty much accused of counterfeit bill and didn’t even bother to see if it was legitimate or not and I don’t think that is way you should treat your customers
Atmosphere: 1
Food: 1
Service: 1
I came in here on Wednesday before Fourth of July. Ordered a 10 wing combo bone in. I also got fries and a drink and an extra ranch. I got home, shared it with My Son and within 20 to 30 minutes of eating we immediately got diarrhea. Not only did we both have diarrhea, but My Son started vomiting. I should’ve known better because as soon as I walked in, there was a smell in the air of recycled or dirty oil. I also ordered from this location about eight months ago for my sons and they both ended up with upset stomachs.
The Wingstop on Richmond has roaches as well . After this bad experience, we will never eat Wingstop again.
Atmosphere: 2
Food: 1
Service: 3
Came in yesterday to get 15 piece wing combo. The atmosphere was nice and the service was fantastic, but my chicken was not well done and the chicken looked old, the chicken had white marks on each of the drums and wings. I wasn’t able to eat it, because it was just too far for me to come back. I love Wingstop a lot, I was just hopeful that they would have redeem themselves from the last time. And as you can clearly
see i asked for well done.This doesn’t look well done to me.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: French Fries, Veggie Sticks, Seasoned Fries
very nice service
Atmosphere: 5
Food: 5
Service: 5
I had placed a DoorDash order online for pickup and when I got home the order didn’t meet expectations. My 15 pc combo & 10 pc hot honey & garlic parm wings looked like plain wings, with no seasoning on them whatsoever, my fries were cold, and I didn’t receive no ranch with my order. I drove back over to the Westheimer location and calmly explained to them what the situation was and Mr. Haywood, the store manager, greeted me politely and immediately asked me what was the issue and insured that he could resolve the issue. Mr. Haywood and his other staff member, apologized for the inconvenience and offered me a fresh batch of food, without question! While I waited, he also offered me a free drink, for the inconvenience of me having to return the food. Thank you Mr. Haywood and your entire staff for handling my concerns with care and understanding what it means to have outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
I placed an online order and they act like they ain’t see my order. Instead the manager and an employee chose to place blame on me. I told them several times that I placed my order with them and offered to give them the order number. Instead they chose to argue with me. Now they want give me a refund.
Atmosphere: 1
Food: 1
Service: 1
I wanna start off by saying, I almost never leave reviews unless it’s an experience that really stood out to me to the point it was really distasteful. Now, starting with the parking, it’s terrible. I was looking for parking for close to 15 minutes, just to get wings. To get into the actual customer service, it was Terrible. Two lighter skinned black guys, one with gold glasses, and one with heart tattoos,who were working the pickup counter totally ignored me even though I was in line first before anybody else. He was calling people from behind me and asking what their order was so I knew it wasn’t an issue with me not saying anything.. why would I have to.. I’m in line obviously. I sat there for about 5 minutes seeing him ask everybody else what’s their order. I didn’t even get a chance to say anything first because I didn’t wanna seem rude and just start talking over everyone. Finally, I was helped by a young man with locs. He was still off with his customer service but he still helped. Would not recommend this location at all.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Excellent customer service
I accidentally ordered the wrong type of wings and was willing to refund and repay for what I wanted. Thank god Cynthia was able to help! She not only made it easy for me to get what I wanted originally, but the wings were cooked to perfection as well! She was such a great help! Hadn’t had wingstop in years and was hesitant…so glad I went today!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings
When I receive AMAZING customer etiquette I have to write a review! I can’t say enough good things about my experience with Dre from his impeccable phone etiquette to the warm, friendly greeting in person, he made every interaction a pleasure. My food was hot and fresh (exactly what every patron wants)and Dre’s customer service was a perfect 10/10. If he isn’t already the manager, he certainly should be, and I have no doubt he’d make an outstanding franchise owner. He absolutely deserves a raise for his dedication and professionalism. Thank you, Dre!keep up the fantastic work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, French Fries
This guy name “Devin” was EXTREMELY NICE & made sure all the customers were happy while assuring the kitchen was staying on task! Definitely Manager material! Keep up the great work & my food is always hot and delicious when I come here
Atmosphere: 5
Food: 5
Service: 5
This is probably one of the worst Wingstop’s out there💯 this place needs new management with people who actually care about their jobs. Because it is absolutely ridiculous that I had to sit here and wait roughly 2 hours, having doordash switching out to 4 different DoorDash drivers just to not receive my food at all.You guys need to get it together whoever is managing that place needs to be fired because they clearly they’re not coherent enough to even manage the people working there. The management suck utterly disgraceful, no class, no manners but hey I’m not surprised. 🍵 🐸
Atmosphere: 1
Food: 1
Service: 1
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