Wingstop

19111 Katy Fwy, Houston
(281) 676-8133

Recent Reviews

Justin B (JJ)

On 13 March, at 7:32 pm, I placed an order through the wingstop app. It was marked as delivered, but was not actually delivered, I attempted to contact the store, and was repeatedly placed on hold or hung up on, and when I asked to speak to a manager, I was told there was no manager on the premises. I am now demanding a full refund on my order, and as of yet have not received it.

Atmosphere: 1

Food: 3

Service: 1

Belen Rodríguez

The best ? ??

Atmosphere: 5

Food: 5

Service: 5

Kisha Alexander

Do not order online they use door dash to deliver and they will steal your food and Wingstop knows this and still uses them for delivery.Jeffery is very rude and unprofessional and should not be answering the phone the manager is only 20 and asks his age they play too much when you go to the location very ghetto

Atmosphere: 1

Food: 1

Service: 1

Ken WLP

I visited this location for the first time and the staff was nice but the ranch taste spoiled. Completely ruined my meal.

Atmosphere: 1

Food: 1

Service: 4

Gael Eduardo Guzman

Very good work environment and excellent customer service, and excellent

Atmosphere: 5

Food: 5

Service: 5

Nathan Nguyen

I ordered here twice big orders. They forgot our sauces both times, things that we PAID for. Extremely disappointing.

Atmosphere: 1

Food: 4

Service: 1

Julian Marquez

Called them for 30 minutes. The phone rang for 30 minutes. I drove down to place my order in person instead. While waiting I saw the employee at the counter pick up the phone every call, put it on hold and then place the phone down. He never returned to those phone calls, just left them there the whole 20 minutes I waited for my food. 01/26/24

Atmosphere: 1

Food: 1

Service: 1

Tuan Hong

We've been to this location several times. The food has always been good. It's a small location with just 1 TV, which is expected. The only issue is that we would be missing items on our to go order and have to go back in to get them. Drinks on several occasions, extra ranch that we paid for, or our fries on other occasions.Vegetarian options: Only veggies sticks as a side dish. No veggies entre.Parking: It's in a strip mall. Parking can get crowded during peak hours.Kid-friendliness: Family friendly.Wheelchair accessibility: Has handicap parking and a wheelchair ramp further down from the store front.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Chicken Wings, French Fries, Veggie Sticks

Tyrese Jefferson

Best wings available

Atmosphere: 5

Food: 5

Service: 5

WHD

Got food poisoning for sure from here. Thinking seeing some of their refrigerators being out and waiting on service the blue cheese I had was bad - I’m absolutely certain.

Atmosphere: 1

Food: 1

Service: 1

Amber Gray

Couldn’t even order because their online ordering is down, tried calling in order (multiple times) and no one would pick up the phone. Lost a

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Wings, Garlic Parmesan Bone-In Wings, French Fries

Ashley Johnson

Fresh and Hot Wings! Love this place especially because it’s open late !!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Wings, French Fries, Buffalo Wing, Veggie Sticks

Edgar Alvarado

I started coming to this location since another messed up my order very bad. Service is friendly and they get my order right.

Atmosphere: 5

Food: 5

Service: 5

Albert Gorup

Making the wings is always slow. Plus, the soda dispensing machine was broken (would not dispense Coke) and the floor near the toilets kept filling with water (an employee mopped it up once but the puddle returned when my meal was done).

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Buffalo Wing

Naomi Nguyen H.

Order was placed @ 1030am, I didn't get my food until 1130am - it took them an hour to make 14 wings ...never going back to this location again. VERY poor customer service.

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