Very on organized kitchen. Order times are way off. I ordered online and had to wait in the restaurant an extra 15 minutes for them to figure out what was going on. My bag was sitting on the counter done almost the whole time and they didn’t realize it. Not a great experience.
Atmosphere: 1
Food: 5
Service: 1
John Pinegar
Corporate account with a large order. We put in our order at 5:30 for 8:30 pickup our food was not even being prepared until after 9:00 PM when we had to remind the manager of our order who stated we never got the order but they had the receipt so in fact they did have our order. We will never do business with this location ever again.
Atmosphere: 1
Food: 3
Service: 1
Ezekhial
Tried again 5 months later. Still terrible. Placed an order at 6pm for pickup at 8:30pm... they barely started making it at 9:20 after multiple complaints and inquiries about the order and speaking with the manager. When I asked for a copy of the receipt they told me it was not in the system just as another employee gave me the copy I requested. They either do not care or do not know what they are doing. Did not get the food until over an hour after the requested pickup time. Do not come here unless you plan on wasting at least an hour waiting.
Atmosphere: 1
Food: 1
Service: 1
nesha50421
Fries burnt.. chicken sandwhich was small and nasty!!!!!!!!!
Atmosphere: 2
Food: 1
Service: 1
Olga Ramirez
Vegetarian options: ??
Atmosphere: 5
Food: 5
Service: 5
Emily Medina
If i could give this location zero stars I would. I’ve had a long day at work and this location is the most convenient on my way from work to my home, This is the second occasion that I call because I cannot place an order as i get hot lemon pepper and thats not available. Every time i call they answer and put you on hold and hang up or wait on you to hang up. The last time I was on hold for about five minutes. I made my way to the location and from the parking lot I can see all of the employees just goofing off and laughing I watched him go to the phone answer and hang up. I got down ordered my food and did not say anything i just felt embarrassed for them. Tonight i call twice The first time someone answered and he asked me to please hold and then hung up the phone. The second time they didn’t bother saying anything. They just put me on hold and then hung up. If you don't want to work don't go into work people are paying for a service and you are being paid to provide said service its a shame! Hope they get better employees who aren't so lazy
Atmosphere: 1
Food: 1
Service: 1
Mary Latin
They messed up my order twice!! Like how is that even possible smh. Now Idh time to go get anything else for lunch.I gave 2 stars instead of 1 only because the manager did give a store credit & the guy at the register were nice and
Atmosphere: 4
Food: 1
Service: 4
Hunio Dua
Shane was very polite, helpful, and professional. 10/10 customer service!
Atmosphere: 5
Food: 5
Service: 5
Eli Marroquin
Delicious love it
Atmosphere: 5
Food: 5
Service: 5
Leslie Garcia
Best Wingstop I’ve been to so far in Houston. Shane (manager) always has a smile and great attitude. As well as his team, have the best customer service. We always feel welcomed. Wings always on time and made as ordered. Highly recommend this place.
It was football Sunday Funday at a buddie's house nearby and I could not show up empty handed. Wings are a perfect choice, so I searched for the nearest Wingstop and this location popped up. When it comes to chains and fast food, I don't expect high ratings so the low ratings here did not deter me. I made the order for a specific time pick up and arrived just slightly after said time. The first thing I noticed were a few people waiting on their to go orders. They asked for my name and it looked like my food wasn't ready. It looked like they just fired it up when I arrived. All good since I knew we would be getting hot, fresh food. I decided to freshen up and noticed the floors were dirty and there was water everywhere. The interior could definitely use a little freshening up as well. I waited another 5-10 minutes and my food was ready. The food was indeed hot and everyone seemed to enjoy it. I know I did. This location isn't my regular Wingstop, but if I did live in the area, I might seek out another location. Overall the food was good, but getting the food late and seeing how they maintain the store would make me not want to come back to this location.
Angel Castro
Absolutely easiest most painless experience I have ever had at a wingstop. My order was correct the staff was friendly and helpful and were quick and efficient.
Atmosphere: 5
Food: 5
Service: 5
Saul Torres
if you make a mistake on your order they don't give
Service: 1
Jose’ Rodriguez
All around this location would be best for all your wings ?
Very on organized kitchen. Order times are way off. I ordered online and had to wait in the restaurant an extra 15 minutes for them to figure out what was going on. My bag was sitting on the counter done almost the whole time and they didn’t realize it. Not a great experience.
Atmosphere: 1
Food: 5
Service: 1
Corporate account with a large order. We put in our order at 5:30 for 8:30 pickup our food was not even being prepared until after 9:00 PM when we had to remind the manager of our order who stated we never got the order but they had the receipt so in fact they did have our order. We will never do business with this location ever again.
Atmosphere: 1
Food: 3
Service: 1
Tried again 5 months later. Still terrible. Placed an order at 6pm for pickup at 8:30pm... they barely started making it at 9:20 after multiple complaints and inquiries about the order and speaking with the manager. When I asked for a copy of the receipt they told me it was not in the system just as another employee gave me the copy I requested. They either do not care or do not know what they are doing. Did not get the food until over an hour after the requested pickup time. Do not come here unless you plan on wasting at least an hour waiting.
Atmosphere: 1
Food: 1
Service: 1
Fries burnt.. chicken sandwhich was small and nasty!!!!!!!!!
Atmosphere: 2
Food: 1
Service: 1
Vegetarian options: ??
Atmosphere: 5
Food: 5
Service: 5
If i could give this location zero stars I would. I’ve had a long day at work and this location is the most convenient on my way from work to my home, This is the second occasion that I call because I cannot place an order as i get hot lemon pepper and thats not available. Every time i call they answer and put you on hold and hang up or wait on you to hang up. The last time I was on hold for about five minutes. I made my way to the location and from the parking lot I can see all of the employees just goofing off and laughing I watched him go to the phone answer and hang up. I got down ordered my food and did not say anything i just felt embarrassed for them. Tonight i call twice The first time someone answered and he asked me to please hold and then hung up the phone. The second time they didn’t bother saying anything. They just put me on hold and then hung up. If you don't want to work don't go into work people are paying for a service and you are being paid to provide said service its a shame! Hope they get better employees who aren't so lazy
Atmosphere: 1
Food: 1
Service: 1
They messed up my order twice!! Like how is that even possible smh. Now Idh time to go get anything else for lunch.I gave 2 stars instead of 1 only because the manager did give a store credit & the guy at the register were nice and
Atmosphere: 4
Food: 1
Service: 4
Shane was very polite, helpful, and professional. 10/10 customer service!
Atmosphere: 5
Food: 5
Service: 5
Delicious love it
Atmosphere: 5
Food: 5
Service: 5
Best Wingstop I’ve been to so far in Houston. Shane (manager) always has a smile and great attitude. As well as his team, have the best customer service. We always feel welcomed. Wings always on time and made as ordered. Highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything rich. That we almost left
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings and Fries
It was football Sunday Funday at a buddie's house nearby and I could not show up empty handed. Wings are a perfect choice, so I searched for the nearest Wingstop and this location popped up. When it comes to chains and fast food, I don't expect high ratings so the low ratings here did not deter me. I made the order for a specific time pick up and arrived just slightly after said time. The first thing I noticed were a few people waiting on their to go orders. They asked for my name and it looked like my food wasn't ready. It looked like they just fired it up when I arrived. All good since I knew we would be getting hot, fresh food. I decided to freshen up and noticed the floors were dirty and there was water everywhere. The interior could definitely use a little freshening up as well. I waited another 5-10 minutes and my food was ready. The food was indeed hot and everyone seemed to enjoy it. I know I did. This location isn't my regular Wingstop, but if I did live in the area, I might seek out another location. Overall the food was good, but getting the food late and seeing how they maintain the store would make me not want to come back to this location.
Absolutely easiest most painless experience I have ever had at a wingstop. My order was correct the staff was friendly and helpful and were quick and efficient.
Atmosphere: 5
Food: 5
Service: 5
if you make a mistake on your order they don't give
Service: 1
All around this location would be best for all your wings ?
Atmosphere: 4
Food: 4
Service: 4