Ordered my food online thru door dash they gave my order to someone else I called wingstop to see why my order was given to someone else and the guy answering the phone was extremely rude and couldn’t even explain why they gave my order to someone else . Would not recommend ordering from this location since they don’t know what orders they are giving out had me waiting nearly 2hrs for food .
Service: 1
I. Javier Chavez
Raul, great service and attentiveness absolutely will come back!
Atmosphere: 5
Food: 5
Service: 5
Ivan Rojas
I recently visited Wingstop and had a fantastic experience, all thanks to Jessi. From the moment I walked in, she greeted me with a warm smile and was super helpful while I chose my order. Jessi took the time to recommend some of her favorite flavors, which made the decision so much easier. I really appreciated her patience and friendly attitude. The wings were delicious, and the service was quick. Overall, I had a great time, and Jessi made it even better! I’ll definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
yaritza ramirez
Wingstop always hits the spot, but my visits are even better when I see Jessi! She was super friendly, quick with the service, and just had great vibes all around. My order came out perfect and fresh—can’t ask for more. Big shoutout to Jessi for being so cool and helpful. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Tania Rojas
This is literally my favorite location! Jessi is always so nice and welcoming and the food is great!
Atmosphere: 5
Food: 5
Service: 5
Benny Vidales
Jesse always has my order ready for me as soon as I walk in . I’m in and out in and that’s what I like . I feel like she sees me coming from a mile away hahaha . Nah but she always quick with it and that’s what I like .
Atmosphere: 5
Food: 4
Service: 5
Jess Vargas
I always come here , and I either run into Raul or jesse.. both of them are amazing cashier’s & I always seem to carry conversations with both . The food is good regardless what anyone says .
Atmosphere: 5
Food: 5
Service: 4
Preston
Long wait time but good wings
Keyah Cole
Complaint Regarding Poor Customer Service
Dear Wingstop Customer Service,
I am writing to formally express my disappointment with the poor customer service I experienced at your Wirt Rd location on March 25, 2025.
I initially called the store to inquire about the T-Mobile promotion and spoke with an employee named Janet. Unfortunately, she was extremely unhelpful and ultimately hung up on me. Upon arriving at the location, I encountered the same dismissive attitude when I asked for clarification on how the promotion worked. Janet refused to assist me and stated that no manager would be available until the following day between 11 AM and 5 PM.
While I understand that promotions may have certain restrictions, my frustration stems from the lack of professionalism and courtesy shown by the staff. As a first-time customer, this experience has left a very negative impression, and I do not plan to return to this location.
I believe in the importance of good customer service, and I hope this matter is addressed to prevent similar experiences for other customers. I would appreciate a response regarding how this issue will be handled.
Today, Thursday, January 9, 2025... I went to buy an order of wings, it was 10:30 pm and it said Open, they close at 11:00 pm and when I went in to place my order, the very rude lady in the kitchen told me that there were no more, that those that were there were for her... we have gone on other occasions and even at that time they serve us.... terrible service... I wish they would pay more attention to service to the client, one leaves work at that time and hungry...
Atmosphere: 1
Service: 1
Chris Nye
Wings so oily they can’t even pick up sauce. Picked up the container out of the bag, and dumped half a cup of oil all over my table. Pretty disgusting amount of oil. Wouldn’t even call this a sauce
Oluwaloni Ekibolaji
Very poor serious , short white hair or whatever race she is, having people wait in a long line , why she’s on the phone , me waiting of 20 mins Just for an order
vic vic
Really good food, I come here often with my girlfriend after work from a nearby mall and their food is divine, Always good quality and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Luz Martinez
Always come here every Sunday for good wings people there are so nice and work so hard bless their souls.
Ordered my food online thru door dash they gave my order to someone else I called wingstop to see why my order was given to someone else and the guy answering the phone was extremely rude and couldn’t even explain why they gave my order to someone else . Would not recommend ordering from this location since they don’t know what orders they are giving out had me waiting nearly 2hrs for food .
Service: 1
Raul, great service and attentiveness absolutely will come back!
Atmosphere: 5
Food: 5
Service: 5
I recently visited Wingstop and had a fantastic experience, all thanks to Jessi. From the moment I walked in, she greeted me with a warm smile and was super helpful while I chose my order. Jessi took the time to recommend some of her favorite flavors, which made the decision so much easier. I really appreciated her patience and friendly attitude. The wings were delicious, and the service was quick. Overall, I had a great time, and Jessi made it even better! I’ll definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Wingstop always hits the spot, but my visits are even better when I see Jessi! She was super friendly, quick with the service, and just had great vibes all around. My order came out perfect and fresh—can’t ask for more. Big shoutout to Jessi for being so cool and helpful. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
This is literally my favorite location! Jessi is always so nice and welcoming and the food is great!
Atmosphere: 5
Food: 5
Service: 5
Jesse always has my order ready for me as soon as I walk in . I’m in and out in and that’s what I like . I feel like she sees me coming from a mile away hahaha . Nah but she always quick with it and that’s what I like .
Atmosphere: 5
Food: 4
Service: 5
I always come here , and I either run into Raul or jesse.. both of them are amazing cashier’s & I always seem to carry conversations with both . The food is good regardless what anyone says .
Atmosphere: 5
Food: 5
Service: 4
Long wait time but good wings
Complaint Regarding Poor Customer Service
Dear Wingstop Customer Service,
I am writing to formally express my disappointment with the poor customer service I experienced at your Wirt Rd location on March 25, 2025.
I initially called the store to inquire about the T-Mobile promotion and spoke with an employee named Janet. Unfortunately, she was extremely unhelpful and ultimately hung up on me. Upon arriving at the location, I encountered the same dismissive attitude when I asked for clarification on how the promotion worked. Janet refused to assist me and stated that no manager would be available until the following day between 11 AM and 5 PM.
While I understand that promotions may have certain restrictions, my frustration stems from the lack of professionalism and courtesy shown by the staff. As a first-time customer, this experience has left a very negative impression, and I do not plan to return to this location.
I believe in the importance of good customer service, and I hope this matter is addressed to prevent similar experiences for other customers. I would appreciate a response regarding how this issue will be handled.
Atmosphere: 1
Service: 1
Why did you stop making Cole Slaw ?
LAZY WORKERS
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Today, Thursday, January 9, 2025... I went to buy an order of wings, it was 10:30 pm and it said Open, they close at 11:00 pm and when I went in to place my order, the very rude lady in the kitchen told me that there were no more, that those that were there were for her... we have gone on other occasions and even at that time they serve us.... terrible service... I wish they would pay more attention to service to the client, one leaves work at that time and hungry...
Atmosphere: 1
Service: 1
Wings so oily they can’t even pick up sauce. Picked up the container out of the bag, and dumped half a cup of oil all over my table. Pretty disgusting amount of oil. Wouldn’t even call this a sauce
Very poor serious , short white hair or whatever race she is, having people wait in a long line , why she’s on the phone , me waiting of 20 mins Just for an order
Really good food, I come here often with my girlfriend after work from a nearby mall and their food is divine, Always good quality and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Always come here every Sunday for good wings people there are so nice and work so hard bless their souls.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 15 PC Meal for 2
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