Extremely rude drive thru service! Lady that took my order needs to be let go. If you can’t have a positive attitude at work or aren’t happy in life change it hun!
Atmosphere: 1
Food: 1
Service: 1
A B
Drive through service was very unpleasant and inconvenient. Was told to wait a moment to order in which 5 minutes im still waiting another car pulled up opposite side and was able to order right away. Will never go back in this economy my money can spend anywhere we're im appreciated
Atmosphere: 1
Service: 1
Aspen Leanne
I just left the hospital from giving birth, just wanted a hot meal. Opened my whopper and to my surprise, it’s not a whopper. It’s a MOLDER! Didn’t know they had special green buns here.
Samantha Hough
I LOVE Whoppers and my son LOVES their chicken fries so we order here often and it hate to give them a bad review but feel I have no choice now... This Burger King screws up EVERY order. Items missing and/or items prepared incorrectly. Get it together Burger King in Humble. I would think it would be embarrassing to you to not be able to get orders correct. I hope you improve soon whether it takes new employees or something else. I really want to enjoy your resteraunt! This order was supposed to be a large whopper meal (large drink and large fries included with the meal obviously) whopper was supposed to be with cheese no tomato and no onion and a medium drink and medium fries with the 8 pc chicken fries. Order arrived with no large drink and no large fries and obviously with tomato and onion on the whopper instead of taken off like it was supposed to be. Please do better.
Atmosphere: 1
Food: 1
Service: 1
James Clark
Good service. Good food preparation. Terrible coffee.
Atmosphere: 4
Food: 4
Service: 5
Boulder Bill
They closed the lobby early before the posted time and wouldn't let me use the restroom.
Atmosphere: 1
Food: 1
Service: 1
Paul Horn
I pulled into the drive-through order station. Another car was at the other station who got their order taken first which took several minutes. I finally got my order taken, and when I got around, everything was moving fast until they got to the car who had ordered before me instead of asking them to pull forward. It waited at the window for over 6 minutes when I got to the window I asked the cashier she apologized said they had a big order. I don’t fault the cashier. She was very nice but proper management would’ve made sure they were pulling the cars forward so somebody like me who had a single order could get out of there, but it took almost 10 minutes for me to get my order most people don’t have that kind of time to wait that’s why they go to the drive-through management should have been on top of it. I’m sure their P&L statement will reflect their lack of employee training on customer service. I will say the food was good and was fairly hot. No complaint on the food. It was just so irritating. They could’ve had the large order to pull forward so that they could get my order. I was the last in line. I looked across the way and the McDonald’s was full of cars and they were moving very fast they seem to know what they were doing. I prefer a Burger King‘s breakfast, but I’m not waiting 10-12 minutes to get it anymore people don’t have time for that especially the working class which I’m sure is your customer base
They have good Icee's and the manager and staff are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Berenice Gonzales
Food was delicious!!!The staff was so incredibly kind especially Berenice who helped me place my order !Would come back specifically to this location
Atmosphere: 5
Food: 5
Service: 5
Michael Bezel
this was my favorite burger king but today I witnessed the drive through clerk and an employee with green hair talk very disrespectfully towards a customer today. While speaking Spanish so they might have not thought I could understand them and im sure that customer didn't. wow
Atmosphere: 1
Service: 1
Temporal Recognition LLC
They got my order wrong and I wasn’t even mad about the 8min drive back. It was how I was hassled about it like it was my fault for noticing. I spoke clearly and respectfully.. even said yes mam to her. When I got back there was a car ahead of me that was also returning an incorrect order.. when I got to the window she told me she wouldn’t take it without the other burger as if I was trying to steal. (Of course I had it, how could I prove it was wrong if I didn’t bring it back?) She got on her phone and started speaking Spanish to someone as I was speaking to her. 🚩 then just tried to say the burger was correct after she snatched it from me and unwrapped it. (But it was not, that was a regular whopper, no brisket) Because of her rude attitude and behaviour I just wanted my money back it was already late. I can’t trust food from someone acting aggressively towards me as if my food being wrong was my fault. I tried to speak, she ignored me again.. she hung up with one person and called another who she said was the manager whom she said told her to “close the window on me and not give me my money back.” So I pulled out my phone in disbelief.. I asked for my money back over 10 times and they kept saying they wouldn’t until they saw that I had my phone out.. then they said, “we won’t give you your money back until you delete the video” “I don’t feel comfortable” I said “what video” after back and forth I started to actually record because “why is this happening!?” I just wanted my food and these girls treated me like they didn’t owe me food, gas, and time.. then she got the money out and tried to bribe me again while speaking Spanish into the phone.. if you see a woman with green hair working there or a pale woman with glasses just pull away before you give them your money.
Service: 1
Brianna Liles
If I could leave 0 stars I would! They are a scam!! Tried to charge me $12 extra dollars just to have my food on a regular bun instead of a bun with seeds never been charged extra for that before!!
I came in last Friday and this morning lobby was closed drive through no one answered until 10 minutes later do better Burger King!!!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bacon Egg \u0026 Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
Extremely rude drive thru service! Lady that took my order needs to be let go. If you can’t have a positive attitude at work or aren’t happy in life change it hun!
Atmosphere: 1
Food: 1
Service: 1
Drive through service was very unpleasant and inconvenient. Was told to wait a moment to order in which 5 minutes im still waiting another car pulled up opposite side and was able to order right away. Will never go back in this economy my money can spend anywhere we're im appreciated
Atmosphere: 1
Service: 1
I just left the hospital from giving birth, just wanted a hot meal. Opened my whopper and to my surprise, it’s not a whopper. It’s a MOLDER! Didn’t know they had special green buns here.
I LOVE Whoppers and my son LOVES their chicken fries so we order here often and it hate to give them a bad review but feel I have no choice now... This Burger King screws up EVERY order. Items missing and/or items prepared incorrectly. Get it together Burger King in Humble. I would think it would be embarrassing to you to not be able to get orders correct. I hope you improve soon whether it takes new employees or something else. I really want to enjoy your resteraunt! This order was supposed to be a large whopper meal (large drink and large fries included with the meal obviously) whopper was supposed to be with cheese no tomato and no onion and a medium drink and medium fries with the 8 pc chicken fries. Order arrived with no large drink and no large fries and obviously with tomato and onion on the whopper instead of taken off like it was supposed to be. Please do better.
Atmosphere: 1
Food: 1
Service: 1
Good service.
Good food preparation.
Terrible coffee.
Atmosphere: 4
Food: 4
Service: 5
They closed the lobby early before the posted time and wouldn't let me use the restroom.
Atmosphere: 1
Food: 1
Service: 1
I pulled into the drive-through order station. Another car was at the other station who got their order taken first which took several minutes. I finally got my order taken, and when I got around, everything was moving fast until they got to the car who had ordered before me instead of asking them to pull forward. It waited at the window for over 6 minutes when I got to the window I asked the cashier she apologized said they had a big order. I don’t fault the cashier. She was very nice but proper management would’ve made sure they were pulling the cars forward so somebody like me who had a single order could get out of there, but it took almost 10 minutes for me to get my order most people don’t have that kind of time to wait that’s why they go to the drive-through management should have been on top of it. I’m sure their P&L statement will reflect their lack of employee training on customer service. I will say the food was good and was fairly hot. No complaint on the food. It was just so irritating. They could’ve had the large order to pull forward so that they could get my order. I was the last in line. I looked across the way and the McDonald’s was full of cars and they were moving very fast they seem to know what they were doing. I prefer a Burger King‘s breakfast, but I’m not waiting 10-12 minutes to get it anymore people don’t have time for that especially the working class which I’m sure is your customer base
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bacon Egg \u0026 Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
I got 4 double cheese burgers for the road . Full for until I got home for dinner. Gurl
Atmosphere: 4
Food: 5
Service: 5
Always been treated well at this location!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They have good Icee's and the manager and staff are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Food was delicious!!!The staff was so incredibly kind especially Berenice who helped me place my order !Would come back specifically to this location
Atmosphere: 5
Food: 5
Service: 5
this was my favorite burger king but today I witnessed the drive through clerk and an employee with green hair talk very disrespectfully towards a customer today. While speaking Spanish so they might have not thought I could understand them and im sure that customer didn't. wow
Atmosphere: 1
Service: 1
They got my order wrong and I wasn’t even mad about the 8min drive back. It was how I was hassled about it like it was my fault for noticing. I spoke clearly and respectfully.. even said yes mam to her. When I got back there was a car ahead of me that was also returning an incorrect order.. when I got to the window she told me she wouldn’t take it without the other burger as if I was trying to steal. (Of course I had it, how could I prove it was wrong if I didn’t bring it back?) She got on her phone and started speaking Spanish to someone as I was speaking to her. 🚩 then just tried to say the burger was correct after she snatched it from me and unwrapped it. (But it was not, that was a regular whopper, no brisket) Because of her rude attitude and behaviour I just wanted my money back it was already late. I can’t trust food from someone acting aggressively towards me as if my food being wrong was my fault. I tried to speak, she ignored me again.. she hung up with one person and called another who she said was the manager whom she said told her to “close the window on me and not give me my money back.” So I pulled out my phone in disbelief.. I asked for my money back over 10 times and they kept saying they wouldn’t until they saw that I had my phone out.. then they said, “we won’t give you your money back until you delete the video” “I don’t feel comfortable” I said “what video” after back and forth I started to actually record because “why is this happening!?” I just wanted my food and these girls treated me like they didn’t owe me food, gas, and time.. then she got the money out and tried to bribe me again while speaking Spanish into the phone.. if you see a woman with green hair working there or a pale woman with glasses just pull away before you give them your money.
Service: 1
If I could leave 0 stars I would! They are a scam!! Tried to charge me $12 extra dollars just to have my food on a regular bun instead of a bun with seeds never been charged extra for that before!!
Atmosphere: 1
Food: 1
Service: 1
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