The line worker got stuff wrong. I asked for pastor chicken, he put pork on my bowl. Rather than throwing it away and starting fresh, he just removed the pork when he realized his mistake. Then, I asked for salsa and lime juice on the side so I could add to my liking but he put it straight on the bowl. Didn’t want to spend more time, so I let it go.At the very end, the person ringing up my order told me “we accept cash tips if you’re feeling generous” while pointing at a bucket. This was so tacky and ridiculous. Everyone wants a tip these days. I’m a teacher, should I be asking my students and parents for tips too?
Atmosphere: 2
Food: 3
Service: 3
Cynthia Hoskins
Customer service by cashier was not well. Customer service with line ppl good. Queso shouldn't b a added charge r chips.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Veggie Bowl
James Martinez
My rice wasn't cooked right plus they had no chips not a good spot.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Burrito Bowl, Chips
Dustin Wolfe
This is second time in a row we've ordered burrito bowl where they maybe put a 1/2 ounce of meat on it. I never take the time to leave negative reviews but this location completely rips you off on meat. I called and spoke to manager - told her I didn't want anything in return but wanted her to know people will stop going to that location if this continues. Definitely my last time.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
Shane Williams
Pretty good just expensive for the amount you get.
Atmosphere: 4
Food: 4
Service: 4
Brenda Authurlee
Food was good
Atmosphere: 5
Food: 5
Service: 5
Wilberto Lopez
First time in and I love it
Atmosphere: 5
Food: 5
Service: 5
Kenberlee Lawson
Chipotle is Chipotle can't really go wrong there. Service was meh. Place wasn't as clean as I like
Atmosphere: 3
Food: 5
Service: 1
October Vintage
I’ve had it with this location. It’s always something with them. I’m honestly just over Chipotle. I had the worst experience here. I’ve only been to this location 3 times. Out of the 3 times its been hell. The staff give so much attitude and just do you any kind of way. I mean from eye rolls, to laughing you off it’s just a mess here! This was the timeI had a gift card that I received from Jury Duty. I had just used the gift card at Starbucks with absolutely no issue. I had a plenty balance left.I was on the edge of running late for lunch. I took a chance and said it would be quick. I got there placed my order and the guy at the front was already struggling and learning (which is fine I get it), but he took the payment from my card on the first swipe. He stated it declined and I politely told him there is more than enough on there to cover the food. He swiped it 3 times in total and it declined. I was unable to use another card because I would have to transfer the money from my other account over which would take a few minutes longer than I had. I was already late for the meeting that I couldn’t miss.I told the cashier I had to go because I’m out of time and left empty handing, pissed and embarrassed at the way the situation was even handled. It was such a mess before I got to the cashier just because he was all over the place.I called Master Card and they said Chipotle took the money and its a pending charge on my card. So I had to file a claim to get it back because I left without food. I’m so annoyed by it all.I reached out to customer service and they would like my bank statement which its a gift card so I have to go through hell to get it instead of verifying this charge by my card number.Its really been a headache and this location sucks. Overall the quality and customer service with Chipotle has really fallen.**The audacity of the bot to reply underneath my review when clearly I stated I already reached out to Customer Service which has been no help. -_-
Atmosphere: 1
Food: 1
Service: 1
J
They lock their doors half hour early at 10:30pm when their sign and google hours clearly say 11:00pm. it’s disappointing they don’t follow corporate policy.
Marlen was super awesome and attentive towards the whole experience!Update from a few days ago, Lydia and a few staff members helped me out when a quesadilla went missing, super understanding and made me feel very welcomed :)
Atmosphere: 5
Food: 5
Service: 5
Amber Davila
Picked up an online order from Humble location. Got home to 2 of the orders messed up. Called up to the store 2 times. 1st time somebody answered and hung up. 2nd time somebody answered and and didn’t say anything. I said hello a few times and could hear movement and noise from the other end for about 2 mins and then you hear the click where they hung the phone up. Never going to the Humble location again!
The line worker got stuff wrong. I asked for pastor chicken, he put pork on my bowl. Rather than throwing it away and starting fresh, he just removed the pork when he realized his mistake. Then, I asked for salsa and lime juice on the side so I could add to my liking but he put it straight on the bowl. Didn’t want to spend more time, so I let it go.At the very end, the person ringing up my order told me “we accept cash tips if you’re feeling generous” while pointing at a bucket. This was so tacky and ridiculous. Everyone wants a tip these days. I’m a teacher, should I be asking my students and parents for tips too?
Atmosphere: 2
Food: 3
Service: 3
Customer service by cashier was not well. Customer service with line ppl good. Queso shouldn't b a added charge r chips.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Veggie Bowl
My rice wasn't cooked right plus they had no chips not a good spot.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Burrito Bowl, Chips
This is second time in a row we've ordered burrito bowl where they maybe put a 1/2 ounce of meat on it. I never take the time to leave negative reviews but this location completely rips you off on meat. I called and spoke to manager - told her I didn't want anything in return but wanted her to know people will stop going to that location if this continues. Definitely my last time.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
Pretty good just expensive for the amount you get.
Atmosphere: 4
Food: 4
Service: 4
Food was good
Atmosphere: 5
Food: 5
Service: 5
First time in and I love it
Atmosphere: 5
Food: 5
Service: 5
Chipotle is Chipotle can't really go wrong there. Service was meh. Place wasn't as clean as I like
Atmosphere: 3
Food: 5
Service: 1
I’ve had it with this location. It’s always something with them. I’m honestly just over Chipotle. I had the worst experience here. I’ve only been to this location 3 times. Out of the 3 times its been hell. The staff give so much attitude and just do you any kind of way. I mean from eye rolls, to laughing you off it’s just a mess here! This was the timeI had a gift card that I received from Jury Duty. I had just used the gift card at Starbucks with absolutely no issue. I had a plenty balance left.I was on the edge of running late for lunch. I took a chance and said it would be quick. I got there placed my order and the guy at the front was already struggling and learning (which is fine I get it), but he took the payment from my card on the first swipe. He stated it declined and I politely told him there is more than enough on there to cover the food. He swiped it 3 times in total and it declined. I was unable to use another card because I would have to transfer the money from my other account over which would take a few minutes longer than I had. I was already late for the meeting that I couldn’t miss.I told the cashier I had to go because I’m out of time and left empty handing, pissed and embarrassed at the way the situation was even handled. It was such a mess before I got to the cashier just because he was all over the place.I called Master Card and they said Chipotle took the money and its a pending charge on my card. So I had to file a claim to get it back because I left without food. I’m so annoyed by it all.I reached out to customer service and they would like my bank statement which its a gift card so I have to go through hell to get it instead of verifying this charge by my card number.Its really been a headache and this location sucks. Overall the quality and customer service with Chipotle has really fallen.**The audacity of the bot to reply underneath my review when clearly I stated I already reached out to Customer Service which has been no help. -_-
Atmosphere: 1
Food: 1
Service: 1
They lock their doors half hour early at 10:30pm when their sign and google hours clearly say 11:00pm. it’s disappointing they don’t follow corporate policy.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The Steak burrito was fabulous!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Burrito
Delicious as always.
Food: 5
Service: 5
Marlen was super awesome and attentive towards the whole experience!Update from a few days ago, Lydia and a few staff members helped me out when a quesadilla went missing, super understanding and made me feel very welcomed :)
Atmosphere: 5
Food: 5
Service: 5
Picked up an online order from Humble location. Got home to 2 of the orders messed up. Called up to the store 2 times. 1st time somebody answered and hung up. 2nd time somebody answered and and didn’t say anything. I said hello a few times and could hear movement and noise from the other end for about 2 mins and then you hear the click where they hung the phone up. Never going to the Humble location again!
Food: 1
Service: 1
The food is very
Atmosphere: 5
Food: 5
Service: 5