Came in asked for a table for 8, the hostess was rude asked like it was too hard to find a table that could accommodate us. She had to talk to her manager to make sure we could be seated.
They then put us in the center of the room right on top of the other customers (next to the only 3 full tables in the restaurant) so I kindly asked if we could be moved down a little further. She said no. I said well weâre kinda cramped here in the center of the room. She responded âWe seat people here all the time.â
So our group complies and then she comes up and says we could move if we wanted to. So we wait for the waiter to confirm that we are moving upon asking him he grabs the chips totally exasperated sighing and says âGo ahead sirâŠâ. In a totally disrespectful manner. We then just got up and left.
Just appalled at the overall experience. Couldnât believe itâs 2026 and weâre still dealing with this kind of treatment. Sadly canât see that the restaurant is going to last with this kind of service.
Atmosphere: 1
Food: 1
Service: 1
Rocsana Lopez
Its ok. The food wasn't so great. We didn't even get napkins. I felt like I had to ask for condiments. It was ok but not a place we would come back to.
Atmosphere: 2
Food: 2
Service: 2
Guy Blunt
Everything was 5 stars!! The food was outstanding. The service was impressive. The atmosphere was welcoming and we loved the decor. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
jessica lewis
Food was horrible but good customer service
Atmosphere: 5
Food: 1
Service: 5
John Dupuy
Typically love going to Chuy's because the food is always solid for the price. But I ordered a pick-up order today and it was definitely sub-par. Showed up on-time to pick up the order (ordered for 8:30 and showed up at 8:32) and drove 10 minutes back to my house. Rice was undercooked and crunchy, half of the chips were so stale I couldn't chew them. $45 for food for two and I couldn't finish the rice or chips. I'll be back, but it was a tough outing for Chuy's.
Food: 2
Service: 5
Gabriel McCarter
great experience, its exactly what you would expect
Atmosphere: 4
Food: 4
Service: 5
Lucy
Worst experience Iâve had at a restaurant. As someone who works in food service, I usually try to give grace, but this was awful. We waited over an hour before our server even took our order, then another 45 minutes for the food even though it wasnât very busy. When it arrived, everything was cold and tasted bad. My order was incorrect, and I wouldâve asked for it to be fixed, but our server never checked on us. We typically love Chuyâs, which made this experience especially disappointing.
Food: 1
Service: 1
Dharmi PATEL
Very slow service, didnât give utensils, server didnât come fast, and no one came to check up on us.
Greg Medina
Sat in the bar area with my family, and the bar tender (I think her name was Shetara?) waited on us and was honestly very great. I personally donât like the food at Chuyâs but the customer service alone would make me come back. Great customer experience. Thank you for the hospitality!
Gone downhill, waited 15 minutes to get sat at a broken table, then got told we could move to another broken table. Asked if we could move to a table one table away and was told that one was closed. One table away that wasnât broken. Got the manager but we were already leaving and explained the situation. Also didnât seem to care much.
Atmosphere: 1
Service: 1
Disiere James
Great food great prices :-)
Cameron Holley
Had 3 different people at the airport tell us to go. Lexi was amazing. Asked her to surprise me with my meal and it didn't disappoint. Got surprised with a steak burrito with shrimp and avocado. Best burrito I have ever had.
Atmosphere: 5
Food: 5
Service: 5
Marla Eason
My favorite place to eat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Chicken and Beef Fajita Combo, Creamy Jalapeño Sauce, Jalapeño Dip, Taco \u0026 Enchilada Combo, Quesadillas with Fajita Chicken
S COLGIN
Love this place! After work, happy.hour prices are great- just as are the surroundings and staff
I got food poison đ
Food: 1
Rude and horrible customer service!
Came in asked for a table for 8, the hostess was rude asked like it was too hard to find a table that could accommodate us. She had to talk to her manager to make sure we could be seated.
They then put us in the center of the room right on top of the other customers (next to the only 3 full tables in the restaurant) so I kindly asked if we could be moved down a little further. She said no. I said well weâre kinda cramped here in the center of the room. She responded âWe seat people here all the time.â
So our group complies and then she comes up and says we could move if we wanted to. So we wait for the waiter to confirm that we are moving upon asking him he grabs the chips totally exasperated sighing and says âGo ahead sirâŠâ. In a totally disrespectful manner. We then just got up and left.
Just appalled at the overall experience. Couldnât believe itâs 2026 and weâre still dealing with this kind of treatment. Sadly canât see that the restaurant is going to last with this kind of service.
Atmosphere: 1
Food: 1
Service: 1
Its ok. The food wasn't so great. We didn't even get napkins. I felt like I had to ask for condiments. It was ok but not a place we would come back to.
Atmosphere: 2
Food: 2
Service: 2
Everything was 5 stars!! The food was outstanding. The service was impressive. The atmosphere was welcoming and we loved the decor. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Food was horrible but good customer service
Atmosphere: 5
Food: 1
Service: 5
Typically love going to Chuy's because the food is always solid for the price. But I ordered a pick-up order today and it was definitely sub-par. Showed up on-time to pick up the order (ordered for 8:30 and showed up at 8:32) and drove 10 minutes back to my house. Rice was undercooked and crunchy, half of the chips were so stale I couldn't chew them. $45 for food for two and I couldn't finish the rice or chips. I'll be back, but it was a tough outing for Chuy's.
Food: 2
Service: 5
great experience, its exactly what you would expect
Atmosphere: 4
Food: 4
Service: 5
Worst experience Iâve had at a restaurant. As someone who works in food service, I usually try to give grace, but this was awful. We waited over an hour before our server even took our order, then another 45 minutes for the food even though it wasnât very busy. When it arrived, everything was cold and tasted bad. My order was incorrect, and I wouldâve asked for it to be fixed, but our server never checked on us. We typically love Chuyâs, which made this experience especially disappointing.
Food: 1
Service: 1
Very slow service, didnât give utensils, server didnât come fast, and no one came to check up on us.
Sat in the bar area with my family, and the bar tender (I think her name was Shetara?) waited on us and was honestly very great. I personally donât like the food at Chuyâs but the customer service alone would make me come back. Great customer experience. Thank you for the hospitality!
Atmosphere: 2
Food: 2
Service: 5
Restaurantji Recommends
Gone downhill, waited 15 minutes to get sat at a broken table, then got told we could move to another broken table. Asked if we could move to a table one table away and was told that one was closed. One table away that wasnât broken. Got the manager but we were already leaving and explained the situation. Also didnât seem to care much.
Atmosphere: 1
Service: 1
Great food great prices :-)
Had 3 different people at the airport tell us to go. Lexi was amazing. Asked her to surprise me with my meal and it didn't disappoint. Got surprised with a steak burrito with shrimp and avocado. Best burrito I have ever had.
Atmosphere: 5
Food: 5
Service: 5
My favorite place to eat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Chicken and Beef Fajita Combo, Creamy Jalapeño Sauce, Jalapeño Dip, Taco \u0026 Enchilada Combo, Quesadillas with Fajita Chicken
Love this place! After work, happy.hour prices are great- just as are the surroundings and staff
Atmosphere: 4
Food: 4
Service: 4
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