Horrible Customer service - Unfortunately I am Reporting an encounter which just happened right now, located at Will Clayton, Horrible Customer Service at its peak. A specific worker there, she’s on the heavy side, she’s got grey hair, she Rudely yells and discards customers referring them to other locations, talks in a loud impatient dismissive tone. She rudely interrupted our order just before we could even begin placing it by dismissing our first choice of order by referring us to another jack in a box. The audacity was beyond comprehension. Just absolutely horrible Customer Service. I still love Jack in a Box but no longer going to the one at Will Clayton.
Atmosphere: 1
Food: 1
Service: 1
Rob Senior
On 4/4/25 me and my wife went to this location. As soon as we pulled up to the drive thru the lady said you have to wait we have door dash orders. If you don't want to wait you can get door dash also. How damn rude is that? Seems to me that they don't want to work so they just ran customers off. I was among 4 vehicles that just pulled off because we were told we have to wait for the door dash orders to be done first. What happened to customer service. You have customers at your establishment why would you turn they away. Very unprofessional and while driving by the ladies hair was all over the place while she just leaned there without a care. You may want to hire ppl who care remember where your location is.
Atmosphere: 1
Food: 1
Service: 1
Yve Williams
Not friendly. Don’t care about issues with their dashers. Don’t offer refunds after paying for delivery and tip and then having to pay the same amount as the order to Lyft to restaurant and back home. For THEIR dasher issues. Never ordering here again.
Atmosphere: 1
Food: 4
Service: 2
Matthew HotPepper
G'morning/G'evening... To whom this may concern, I come to this location three times a week consistently for breakfast... The cashier and cook on the first shift are very professional... She's (Sandra R.) always friendly and nice, and the food is always hot and fresh... I just wanna say thank you
Food: 4
Service: 5
Annie Rodriguez
Went to drive thru. My order was wrong. But maybe 🤔 she didn't here me correctly.
Parking: Im scared 😱 to see how they are after midnight.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sourdough Jack
Tim Dodson
Not the best, but not the worst. About even for a location by an airport.
Atmosphere: 3
Food: 3
Service: 3
High Love
If I could give -1 stars I would for how the lady on night shift treats me when I just want to order food.
Atmosphere: 1
Food: 1
Service: 1
Jose Guerra
It's midnight and they can't even put a sign on the speaker advising that it is closed because they sure never did answer the speaker. Service is trash here and don't recommend anyone to stop by.
Service: 1
Claudia Garcia
Just left here and the lady at the drive thru was extremely rude! We said “hello” and she quickly yelled for us to stop yelling when we in fact did not yell at all. It was the fact that she just YELLED, maybe she was having a bad night but it’s not an excuse to yell at customers who are looking to be attended to and are not at fault for her attitude. HORRIBLE CUSTOMER SERVICE. Left and drove to the other location that was nearby instead and was treated with great customer service.
screwstons munchies
Old lady at the drive through on 12/8 1:30AM - SO RUDE! please resign her! I’ve ALWAYS had a bad experience here, once being ignored when workers are clearly inside. This lady should not be working if she clearly doesn’t love her job. Today, all we said is “hello” she responds so rudely “I CAN HEAR YOU, ITS GOING TO BE A MINUTE.” Bad customer service!!!
Horrible Customer service - Unfortunately I am Reporting an encounter which just happened right now, located at Will Clayton, Horrible Customer Service at its peak. A specific worker there, she’s on the heavy side, she’s got grey hair, she Rudely yells and discards customers referring them to other locations, talks in a loud impatient dismissive tone. She rudely interrupted our order just before we could even begin placing it by dismissing our first choice of order by referring us to another jack in a box. The audacity was beyond comprehension. Just absolutely horrible Customer Service. I still love Jack in a Box but no longer going to the one at Will Clayton.
Atmosphere: 1
Food: 1
Service: 1
On 4/4/25 me and my wife went to this location. As soon as we pulled up to the drive thru the lady said you have to wait we have door dash orders. If you don't want to wait you can get door dash also. How damn rude is that? Seems to me that they don't want to work so they just ran customers off. I was among 4 vehicles that just pulled off because we were told we have to wait for the door dash orders to be done first. What happened to customer service. You have customers at your establishment why would you turn they away. Very unprofessional and while driving by the ladies hair was all over the place while she just leaned there without a care. You may want to hire ppl who care remember where your location is.
Atmosphere: 1
Food: 1
Service: 1
Not friendly. Don’t care about issues with their dashers. Don’t offer refunds after paying for delivery and tip and then having to pay the same amount as the order to Lyft to restaurant and back home. For THEIR dasher issues. Never ordering here again.
Atmosphere: 1
Food: 4
Service: 2
G'morning/G'evening... To whom this may concern, I come to this location three times a week consistently for breakfast... The cashier and cook on the first shift are very professional... She's (Sandra R.) always friendly and nice, and the food is always hot and fresh... I just wanna say thank you
Food: 4
Service: 5
Went to drive thru. My order was wrong. But maybe 🤔 she didn't here me correctly.
Parking: Im scared 😱 to see how they are after midnight.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Sourdough Jack
Not the best, but not the worst. About even for a location by an airport.
Atmosphere: 3
Food: 3
Service: 3
If I could give -1 stars I would for how the lady on night shift treats me when I just want to order food.
Atmosphere: 1
Food: 1
Service: 1
It's midnight and they can't even put a sign on the speaker advising that it is closed because they sure never did answer the speaker. Service is trash here and don't recommend anyone to stop by.
Service: 1
Just left here and the lady at the drive thru was extremely rude! We said “hello” and she quickly yelled for us to stop yelling when we in fact did not yell at all. It was the fact that she just YELLED, maybe she was having a bad night but it’s not an excuse to yell at customers who are looking to be attended to and are not at fault for her attitude. HORRIBLE CUSTOMER SERVICE. Left and drove to the other location that was nearby instead and was treated with great customer service.
Old lady at the drive through on 12/8 1:30AM - SO RUDE! please resign her! I’ve ALWAYS had a bad experience here, once being ignored when workers are clearly inside. This lady should not be working if she clearly doesn’t love her job. Today, all we said is “hello” she responds so rudely “I CAN HEAR YOU, ITS GOING TO BE A MINUTE.”
Bad customer service!!!
Atmosphere: 1
Food: 1
Service: 1
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Food: 4
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