Jack in the Box

Incomplete orders given in the drive thru, frequently

The dinning room is always closed and the food is starting too taste bad. I will not be going back for quite awhile! Seems like they are always understaffed. No other restaurants in the area are having issues with staffing and all the dining rooms are open.

1960 and West Lake Houston

Ice machine is always empty in the dining room.

Update: I had the Grande Burrito, it was very stale and chewy. Someone needs to step in and straighten this location up.

Atmosphere: 1

Food: 5

Service: 1

This is supposed to be a Buttery Smashed Jack Combo, I don't know what this is that they gave me, but this looks absolutely DISGUSTING!! Straight to the trash!! DO NOT GO TO THIS LOCATION!!

Food: 1

Bad communication, very very disrespectful, and will have you wait 25-30 mins for food

Atmosphere: 1

Food: 5

Service: 1

Drive thru.
Employees Nevaeh B, needs professionalism and hospitality etiquette, when handling order, employee grabbed bag from one side causing order to fall on driver seat, instead of apology, she slammed door,

Being curtesy was neglected, I made jester to get attention, and said “you can atleast give me a bag”
Employee gave bag and slammed window again.

Having to handle my dropped food in driver seat to new bag, Order replacement was not offered.

I had to honk to get attention again and requested manager on shift, she said they had left for the day.

I requested name and she said my name is on the receipt, as I drove off, she open window and laughed.

Atmosphere: 1

Food: 1

Service: 1

Ugh! Can't believe I even have to post this,but here it goes this establishing has always been a mess 😫. I thought when new management took over it would be better but I was wrong very rude you can't get any food fresh after two o'clock the evening crew always have nasty attitude please fix the problem

Atmosphere: 1

Food: 2

Service: 1

Always issues with getting orders correct. This last time I ordered 8 tacos and (2) Lg curly fries, and somehow I ended up with 2 munchies boxes. SMH....then to top it off the tacos were stale. Never again, I give up on Jack.

Atmosphere: 1

Food: 1

Service: 1

Very nice & efficient service!!, I'll go back again 👍🙏

Atmosphere: 5

Food: 5

Service: 5

Has got my order wrong 99 percent of the time not worth your time or money.

Atmosphere: 2

Food: 2

Service: 1

After waiting in a 30 minute line my food is ice cold and no one will answer the phones. This happens often.

Atmosphere: 1

Food: 1

Service: 1

Horrible service, could be only person there and it takes them 10 minutes to take your order. Than when they give it to you it's cold and not complete.

Atmosphere: 1

Food: 1

Service: 1

No napkins, food is made sloppy and missing items. They take forever to serve you and they don't give dips. They're stingy and rude.

Girl talking thru monitor on her own phone the whole time. Up at the window, on her phone the whole time. Horrible

Atmosphere: 1

Service: 1

Food was not that good and the parking space is too small

Atmosphere: 3

Food: 4

Service: 5

They can’t even get a simple order correct I ordered the last burger the mushroom bacon burger they gave me a completely wrong burger. Looks like they gave me somebody’s order that they messed up on. I paid almost 9 dollars for that damn burger. Lucky I’m starving bc I would have taken it back in have them remake in give me what I paid for

Food: 2