Night staff tonight unprofessional, an extremely long line due to the holiday that was wrapped around the building that I was ok with sitting in. I made my order and paid for it received my items it was completely wrong I told them what I ordered and they stated I would have to get in the line again to reorder because their register “didn’t work” at the second window. Why would I have to wait in a line wrapped around the building for y’all mistake? Make it make sense. Then when I asked for a refund they stated for me to pull to the side which I did not do because again make it make sense? Whole crew need to be replaced including the manager.
carrie francine
The young gentleman named Messiah who took our order , we came at a very chaotic lunch time and was just very respectful and polite young man 🎄
Service: 5
Erika Montano
I have never had a problem with this location, I do pick up mobile orders all the time. But today they were short a drink, went through the drive through and let them know.. went back and waited 20 mins. So I left
Service: 1
Tyler
They gave me cold fry very dissapointed. I want a refund, very bad will Clayton. Employees very kind tho, very good people. I recall the cold fry and im dissapointed.
Atmosphere: 1
Food: 1
Service: 3
Julia Christian
I walked into this McDonald’s in the afternoon around 2 PM to order a fresh coffee. The young man who helped me said it would take about 3 minutes. I had no problem waiting.
However, after more than 7 minutes, multiple crew members came by asking if I had been helped. I told each of them, “Yes, he’s making coffee for me.” One of the ladies even checked in the back and said again, “Yes, he’s making it.”
When I finally received my coffee and got to my car, it was old — definitely not fresh. It felt like the employee wasted my time while pretending to make a new pot.
I’ve seen the owner of this establishment before, and I truly hope she hires staff who take pride in their work. This was disappointing, especially for something as simple as fresh coffee.
Ana Deluna
I mostly get breakfast here. The only down side is the traffic from the school but a little bit of patience and it's fine
Atmosphere: 4
Food: 4
Service: 4
festus utley
Zero stars. Took my money and did not provide a refund. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Alexander
Great Customer Service Very Polite & Very Professional
Atmosphere: 5
Food: 5
Service: 5
Korey Brady
I had a great experience. They were able to put a large order together for me relatively quickly.
I had a bad experience a few weeks ago with customer service. But after contacting a manager, they helped me and gave me better service and a complimentary meal. The fact that they acknowledged the error and gave me a complimentary meal to fix the error made me feel like a valued customer.
Atmosphere: 5
Food: 5
Service: 5
L Y
So I order on the curbside for the Where is grimace promotion I said it and they just ignored me and I didn't get anything 🙃 😒
Tommy
Some of the most polite people I've met
Atmosphere: 5
Food: 5
Service: 5
Cuzn Flip
This place is full of incompetent employees. They got my order incorrect twice!!!!!
Atmosphere: 1
Food: 1
Service: 1
mcgloven 27
At this location, the food was served cold, and the playroom and dining area smelled musty..no attention to detail, yes a bunch of kids working but I blame management for not following up with the staff
Mobile app never works
Night staff tonight unprofessional, an extremely long line due to the holiday that was wrapped around the building that I was ok with sitting in. I made my order and paid for it received my items it was completely wrong I told them what I ordered and they stated I would have to get in the line again to reorder because their register “didn’t work” at the second window. Why would I have to wait in a line wrapped around the building for y’all mistake? Make it make sense. Then when I asked for a refund they stated for me to pull to the side which I did not do because again make it make sense? Whole crew need to be replaced including the manager.
The young gentleman named Messiah who took our order , we came at a very chaotic lunch time and was just very respectful and polite young man 🎄
Service: 5
I have never had a problem with this location, I do pick up mobile orders all the time. But today they were short a drink, went through the drive through and let them know.. went back and waited 20 mins. So I left
Service: 1
They gave me cold fry very dissapointed. I want a refund, very bad will Clayton. Employees very kind tho, very good people. I recall the cold fry and im dissapointed.
Atmosphere: 1
Food: 1
Service: 3
I walked into this McDonald’s in the afternoon around 2 PM to order a fresh coffee. The young man who helped me said it would take about 3 minutes. I had no problem waiting.
However, after more than 7 minutes, multiple crew members came by asking if I had been helped. I told each of them, “Yes, he’s making coffee for me.” One of the ladies even checked in the back and said again, “Yes, he’s making it.”
When I finally received my coffee and got to my car, it was old — definitely not fresh. It felt like the employee wasted my time while pretending to make a new pot.
I’ve seen the owner of this establishment before, and I truly hope she hires staff who take pride in their work. This was disappointing, especially for something as simple as fresh coffee.
I mostly get breakfast here. The only down side is the traffic from the school but a little bit of patience and it's fine
Atmosphere: 4
Food: 4
Service: 4
Zero stars. Took my money and did not provide a refund. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Great Customer Service Very Polite & Very Professional
Atmosphere: 5
Food: 5
Service: 5
I had a great experience. They were able to put a large order together for me relatively quickly.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
I had a bad experience a few weeks ago with customer service. But after contacting a manager, they helped me and gave me better service and a complimentary meal. The fact that they acknowledged the error and gave me a complimentary meal to fix the error made me feel like a valued customer.
Atmosphere: 5
Food: 5
Service: 5
So I order on the curbside for the Where is grimace promotion I said it and they just ignored me and I didn't get anything 🙃 😒
Some of the most polite people I've met
Atmosphere: 5
Food: 5
Service: 5
This place is full of incompetent employees. They got my order incorrect twice!!!!!
Atmosphere: 1
Food: 1
Service: 1
At this location, the food was served cold, and the playroom and dining area smelled musty..no attention to detail, yes a bunch of kids working but I blame management for not following up with the staff
Atmosphere: 2
Food: 1
Service: 3
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