Smallcakes Humble

I went into Smallcakes tonight with my daughter because I was next door for brunch this morning and wanted to stop back before leaving town tomorrow (visiting from Philadelphia). There girl that waited on us was very beautiful BUT not welcoming or pleasant at all. I greeted her with a smile and said hello..nothing just a pissed looked on her face. We ordered and my daughter thanked her...nothing. It's a shame because this is a cute shop, but I would never spend my money somewhere where the person can't give a simple YOU'RE WELCOME.

Atmosphere: 1

Food: 5

Service: 1

We came Friday at 8:45, walked in ladies did not greet us and they put all cakes up leaving nothing for us to buy and kept cleaning and didn't say one word to us.

Atmosphere: 1

Food: 1

Service: 1

I’m always greeted with a smile and a friendly hello when I walk through the door. The customer service is exceptional and the those cupcakes are fabulous!

Atmosphere: 5

Food: 5

Service: 5

Went in for cupcakes and was pleasantly surprised by the selection they had. The staff was so sweet and even though I was only there for cupcakes, she gave me an ice cream sample. It was so good and will come back for ice cream. The cupcakes were delicious!!! I would definitely recommend and will be back for more!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Cupcake

Cupcakes are great, but experienced a worker with a horrible attitude!

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Birthday Cake, Strawberry, Pink Vanilla, Strawberry Cupcake

OMG. The wedding cake and the brownie was delicious. My friend from. DC was blown away with the chocolate cup cake.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wedding Cake

I visited this location specifically for the vegan cupcake offerings on Fridays. The inclusivity for food/ingredient intolerances is great appreciated. I received great service and enjoyed my cupcakes! 🧁

Dietary restrictions: Vegan, Dairy Free

Atmosphere: 5

Food: 3

Service: 5

I have supported this business for 5 years. I have done countless advertising by introducing Smallcakes to family and colleagues at work, many of whom had NEVER heard of it.

The cupcakes are delightful and everyone whom I have introduced, often request them for work parties and events.

Today, I went to the store and purchased the 2-5pm special. 4 cupcakes for $14. I bought 2 boxes of the 4 for $14. My contribution to a work party for October birthdays.

Apparently, the young lady who helped me is new and was not aware that per the owner policy, you can only purchase one of the $4 for $14 deals. I had ALREADY paid the $30 for the 2 sets, and the cupcakes were already packaged.

The "manager" came to the register, held on to my bag and said that she had to refund my purchase and re-ring it in order to charge the full price of $18.00 for the second set. Now, what if that was the last $30 on my card? I would not have been able to make the purchase at all because I would have to wait for a refund to process(Just saying- that could be a thing.)

I asked the woman why not just give me my purchase, which was already packaged and paid for, and then explain the policy to the new employee. She said that this is the owner policy. I asked her, do you think that the owner would prefer to make a sale and have a happy customer or make no sale and have an angry customer? Besides, i could have easily asked someone else to come into the store and make the purchase for me. She ignored me, proceeded to issue a whole refund and then asked me if I want the cupcakes or not. I ended up purchasing one box because I was coming home from work and too tired to go elsewhere.

I was very annoyed and said that this is stupid because you're going through this whole trouble to refund a purchase for $4 more and ended up losing the $14. She said well, this is the owner policy not mine. I said well in this case it's discretionary because I already made the purchase. Why aggravate the situation? She indignantly called next in an attempt to dismiss me and then chided me with an insincere "have a nice daaaay"

I was very upset. It's $4, but it is the principle of the matter and the way the situation was handled. Furthermore after going to my car which was parked immediately in front of the store, she provokingly walked to the edge of the counter to wave at me and say goodbyee! What if I were not a level headed person who could not control my anger in that moment?

Again this is about the customer service which, is a dying thing in business in general and many owners and operators do not realize that they go out of business because it's not just about a product, it's the entire experience.

I actually gave this another shot because 3 years ago this same woman was rushing us out of the store and said she wants to go home too. I said maybe she was having a bad day but three years later, I still remember.

That's it - there's a spanish bakery along the 59 which seems like a family owned business with the best customer service ever! They sell cupcakes - very affordable and there is a large Hispanic demographic where I work but I was trying to support a black owned business and doing my small part in spreading the word about the cupcakes which, honestly are quite good, and whenever they have the carrot ice cream, that is just divine.

Customer service is important.

Atmosphere: 3

Food: 4

Service: 1

Ice cream was great! Took my little girl and she loved it too

Atmosphere: 4

Food: 5

Service: 5

Stopped by to get 2 dozen cupcakes but wouldn't take My cash

This is my favorite dessert shop! I’ve been getting their cupcakes for about a year since I moved to the area and I’ve never had a bad experience. Everyone is always so sweet and every single cupcake has been so good (and I’ve tried A LOT of flavors). You can really tell how much they care about quality. The “decadent chocolate” is a must try! My pups appreciate that they can get a treat too.

Atmosphere: 5

Food: 5

Service: 5

Omg these might be the best cupcakes I’ve ever had. And I got a 4 pack, they’re so big it felt like it was a whole cake inside.

Atmosphere: 5

Food: 5

Service: 5

The cupcake was to die for! My daughter loved her ice cream scoop. We will definitely be back!

Atmosphere: 4

Food: 5

Service: 5

Bright smiles & delicious treats! The Lemon cupcake made me a forever customer! Remarkably low priced for such a great presentation & masterpiece of a treat! Thanks. You did that!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Specialty Cupcake

First of when you enter the building it looks dated. Scuff marks on all the walls. Seemed a little grimy. The staff made the customer in front of me wait 5 minutes before greeting them. Very slow service. When we finally got up. We got 4 cupcakes and a scoop of us ice cream. The girl gave us the wrong ice cream. We asked for for her to change it and she said no. She said she repeated twice and it was our mistake and that to replace it with the correct ice cream we would have to pay for another scoop. Very poor customer service. We won't be coming back. The saving grace is the cupcakes are good.

Atmosphere: 2

Food: 4

Service: 1